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Omni Jacksonville Hotel

2,149 reviews
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Traveller (152)
Room & Suite (88)
Pool & Beach (42)
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Overview
  • Excellent52%
  • Very good27%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“select guest”(22 reviews)
“valet service”(35 reviews)
“room service”(82 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,149)Write a Review
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1,088
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72
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All reviewsselect guestvalet serviceroom servicenice hoteldowntown areawithin walking distancerooftop poolview of the riverself parkingbusiness tripgreat stayenjoyed my stayfront desk staffbed was very comfortablestaff was friendlylandingbellman
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281 - 285 of 2,139 reviews
Reviewed 19 June 2017

I had lived in Jacksonville but never had the occasion to stay at the Omni. I was there for a convention and they took very good care of us. The hotel is an older property but overall is in great shape. The guest rooms have...More

Review collected in partnership with Omni Hotels & Resorts
Thank lindalJ9020QV
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 30 June 2017

Thank you for your feedback! We are glad to hear that you were pleasantly surprised by your stay with us here at the Omni Jacksonville. It is a pleasure to read such positive feedback of our property and surrounding areas. We look forward to welcoming...More

Reviewed 19 June 2017

I will stay here again! The staff was very nice and the location of the hotel is downtown. A block from the Jacksonville Landing. The hotel is 25 minutes away from the beach. I plan on taking another trip soon. I plan on staying at...More

Review collected in partnership with Omni Hotels & Resorts
Thank 482marlinf
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 30 June 2017

The Omni Jacksonville team greatly appreciates your review on your recent stay. We are happy to hear that you enjoyed all aspects of your stay and hope to welcome you back soon.

Reviewed 19 June 2017 via mobile

We stopped here to spend the night after or cruise since our drive time home was over 10 hours. I will say was pleased from everything from the valet to room service everything was really efficient and fast and they were pretty busy. Great location...More

Thank thomasylolita
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 30 June 2017

Thank you for your feedback and for complimenting our staff! We are pleased to see that we could offer a relaxing and convenient location for your travels. We hope to see you again for your next evening in the city!

Reviewed 18 June 2017 via mobile

We stayed here for one night only and were astonished walking into the room knowing that this was a 4 star hotel. First of all this hotel is in need of some serious renovation and upgrades. The bathtub and shower area were absolutely disgusting, dirty...More

2  Thank Valeria0904
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 30 June 2017

Although we regret to read about your experience at our hotel we would like to thank you for making us aware of the numerous service challenges you encountered during your stay here. We work very hard to provide a top tier guest experience and it...More

Reviewed 16 June 2017

Lovely accommodations, friendly staff and generous auxiliary spaces. The hotel had a cozy and welcoming feel from the very start. It was particularly delightful to have coffee delivered every morning due to my "Gold Member" status. A most unexpected perk!!More

Review collected in partnership with Omni Hotels & Resorts
Thank Jeanine S
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 19 June 2017

Thank you for taking the time to review our hotel Jeanine! We are delighted to hear that you are a loyal Omni customer and that your stay at The Omni Jacksonville hit the spot! It is always a pleasure for us to read reviews such...More

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15556575859428
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$135 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$135 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
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Traveller (152)
Room & Suite (88)
Pool & Beach (42)
Dining (5)
Amenities (99)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
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Sabreline
1 September 2016|
AnswerShow all 4 answers
Response from Ontour4444 | Reviewed this property |
I should have added that there are lots of restaurants and bars along the river you can stop at to refresh yourself.
1
Vote
dianekmc
23 August 2016|
AnswerShow all 5 answers
Response from Elizabeth W | Reviewed this property |
I didn't see anyone smoking around the pool. My husband walked to the end of the pool area to smoke.
0
Votes
Sonia614
9 July 2016|
AnswerShow all 5 answers
Response from Theresa C |
There are not many options for shopping in downtown Jacksonville. The only mini mall Downtown Jax is the Jax Landing and you do not want to go there. You would be better off staying somewhere in the St. Johns Town Center... More
1
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Room Tips
"Ask for a king room with a river view"
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"Some rooms have full river views, others only partial. If this is important to you, be specific."
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"If fragrances bother you, not the 11th or 14th floors; I don't know about the other ones"
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"Keep an eye out for deals months in advance. We got our room $100 less per night that way."
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