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Omni Jacksonville Hotel

TravelocityUS$119*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$133*
US$119*
Great Deal
US$130*
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Omni Jacksonville Hotel
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1,825 Reviews from our TripAdvisor Community

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Showing 1,816: English reviews
West Palm Beach, Florida
Reviewed 24 October 2016

Room service took 3 hours and finally showed up at 3 am and woke me up I was so pissdd! If Omni wants to comp me a room in Miami area I will keep an open mind and come back to this review with positive feedback as a follow up

Review collected in partnership with Omni Hotels & Resorts
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2Thank H708OOjasong
Reviewed 23 October 2016 via mobile

Room was great staff was very helpful. The only downside to our stay was no parking or lack there of. Parking is usually $14 for overnight but because there was an event across the street at the Times Union Performing Arts Center they charged $20 a night. Transportation was very accessible with the Skyline located across the street. Highly recommended...

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1Thank Anthony M
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel Anthony! We appreciate your feedback regarding parking as we are always looking for ways to improve our guest experience. We look forward to welcoming you back on your next trip to Jacksonville.

Woodland, MI
Reviewed 23 October 2016 via mobile

The overall atmosphere is quite pleasant. The staff is very friendly and has great customer service. Rooms clean. Meeting areas nice. The guest room walls seem unusually thin. I could hear person next door coughing all night. Convenient location. I would stay here again.

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Helpful?
Thank luv2exploreX3
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had a pleasant stay at the Omni Jacksonville. We appreciate you taking the time to leave your feedback on Trip Advisor and we look forward to the opportunity to welcome you back.

Winston-Salem, United States
Reviewed 21 October 2016

The lack of free parking, shuttle service to the airport, carts for getting items to and from the room, and the lack of free wifi in the rooms made this one of the worse hotels I have ever stayed at. My entire experience with this hotel can be described in one word "STRESSFUL". I understand I was here to work...

Review collected in partnership with Omni Hotels & Resorts
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Thank David J
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Please accept our apologies that your stay was less than perfect David. While we are happy to hear that our staff was friendly, we can't overlook that there were issues during your stay. We appreciate you bringing these to our attention as we are always looking for opportunities to improve and guest feedback such as yours is invaluable. We do...

Tallahassee, Florida
Reviewed 21 October 2016

Everyone was kind. No major issues. Room keycard didn't work the second night, but front desk reset it and it worked fine. Didn't enjoy the knats in our training room. Enjoyed the scenery from the 7th floor of the river.

Review collected in partnership with Omni Hotels & Resorts
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Thank Rosa W
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on the Omni Jacksonville Rosa! We appreciate your comments and compliment to our staff and location. We are constantly working on enhancing our guest experience, so thank you for your feedback. We look forward to welcoming you back to on your next trip to the Bold City.

New York
Reviewed 20 October 2016

I stayed at the Omni downtown because it was the most conveniently located to where I needed to be…However, I can tell you that it is NOT the Marriott. Where I intend to stay very loyal... There were wake-up call disasters more than once. Rooms are quite small. Food in restaurant was good, but rather expensive. If I am back...

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Helpful?
Thank luvmarriott
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

We appreciate your feedback on your recent stay with us. We are always in search of opportunities to make improvements and the feedback from our guests is a great way for us to pinpoint areas to focus on. Please be assured that all of your comments both positive and negative will be shared with our management team. Thank you for...

Ormond Beach, United States
Reviewed 20 October 2016

Classy hotel to stay in. Marble floors and bathrooms had individually separated and private facilities. While classy, it was not so overwhelming that I did not feel comfortable. Pool and workout facilities great. My room service was most excellent. I could tell the person who took care of my room cared about her work which directly affects her employer. Location...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Ric G
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests, so we are pleased to see we have been successful. We are also pleased that we could offer a convenient and enjoyable location for your getaway. If...

The Villages, Florida, United States
Reviewed 20 October 2016

Average hotel at best - Way over priced for what you get - Central location in the city was good, hotel staff did not know much about their city of Jacksonville Florida or how to get to The FloridaTheater 4 blocks away or where we might go to eat somewhere near the Theater only to eat at their hotel. The...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Robert P
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your response in regards to your recent stay with us Robert. We are disappointed to hear that you had a less than perfect experience. We are always looking for feedback on how we can improve our services. While your review is not what we'd like to see, it's through comments like yours that we can implement changes....

Miami
Reviewed 19 October 2016

When traveling to Jacksonville Florida the omni is the only place I will stay. No other hotel in that town can compare. From the staff to the cleanliness of the room Omni is simply a cut above their competition.

Review collected in partnership with Omni Hotels & Resorts
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Thank joegS8083LD
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to review our hotel! We are delighted to hear that you are a loyal Omni customer and that your stay at The Omni Jacksonville hit the spot! It is always a pleasure for us to read reviews such as yours and we hope to welcome you back soon.

JACKSONVILLE, United States
Reviewed 18 October 2016

I am from Jacksonville and it is the pits. No place to go. The Jacksonville Landing is across the street and you have no good restaurants, shops or entertainment. It is an eyesore and you would think we could do better. Staying out closer to the Town Center on JTB Blvd. will give you much better accommodations and restaurants.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Susan H
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review Susan! We appreciate your feedback and compliment to our location. We hope to welcome you back to the Omni Jacksonville on your next trip to the Bold City.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: $176 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Omni Hotels & Resorts, Booking.com, Expedia, Travelocity, Orbitz, Hotwire, Hotels.com, Priceline, Cheap Tickets, getaroom.com, HotelsClick and HotelQuickly so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
9 months ago
Miami, Florida
Flagler Beach, Florida, United States
over a year ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure room is clean before settling in.”
jleeo5850, 2 May 2017 | Read review
“ask for a room that is not a connecting room”
447shareser, 15 Mar 2017 | Read review
“Choose one with a view of the water.”
sdlex, 13 Mar 2017 | Read review
“stay somewhere else”
brockd16, 13 Mar 2017 | Read review
“Join free rewards program for free wi-fi and other things.”
marthac18, 13 Mar 2017 | Read review
5 of 5
Travelocity
US$119* /night
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Omni HotelsUS$130
Orbitz.com
HotelQuicklyUS$133
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*Disclaimer
Prices are for 1 room, 2 adults
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