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BEST WESTERN Hotel JTB/Southpoint

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770 Reviews from our TripAdvisor Community

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Showing 749: English reviews
Pekin, Indiana
Reviewed 6 days ago NEW

Would stay there again! Appreciate the great and caring service. The breakfast was very good like Best Western Hotels usually are. I would recommend this Hotel to friends and family when staying in Jacksonville, Florida again!

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Helpful?
Thank rodsee63
Summerville, South Carolina
Reviewed 1 week ago

Decent room but lacked basic amenities like refrigerator and microwave. Had other issues also. This hotel was going thru transition to another chain but had several issues such as breakfast problems and maintenance issues. To get to the hotel, getting there was a challenge due to construction on entrance turn in. Even though that wasn't there fault, it just added...

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Helpful?
Thank cynthiat583
Port Orange, Florida
Reviewed 2 weeks ago

We've stayed here for the past two years for Rockville a two day rock festival held at metropolitan park. This hotel is about a 15min drive with quick and easy access from I-95, free parking, comfortable beds and a free hot buffet to start out our day was always nice. We have never used the pool but it always looks...

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Helpful?
Thank WannaBfoodie
Lake City, Florida
Reviewed 2 weeks ago via mobile

My husband and I Decided to go to Jacksonville for my birthday. The room had no refrigerator and also smelt like dog piss, The phone was broken. None of the vending machines worked. They charged double price for a crappy room. I will never stay at this hotel again.

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Helpful?
Thank skywitt1234
Sharpsville, Pennsylvania
Reviewed 3 weeks ago

When we arrived at the hotel, handicap parking was available and convenient for unloading and loading. The reservations were as expected with the plus of receiving an end room on a quiet floor. The staff was very helpful in choosing a dinning location including clear directions. The room was clean and the bed was very comfortable. The shower with plenty...

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Helpful?
Thank dskeetbuster
family4ay
Reviewed 3 weeks ago

Stayed in this hotel this past week. Check in wasn't anything great, the lady at the front desk didn't seem to be enjoying her work, it was 10 pm upon our arrival. The room seemed dirty, carpet was old and filthy. Our room although it was confirmed to be a non smoking room, it smelled like a smoking room. Our...

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Helpful?
Thank family4ay
BestWesternJTB, General Manager at BEST WESTERN Hotel JTB/Southpoint, responded to this review

Dear "Family4ay", I want to thank you for having been a guest of ours last week. We appreciate your patronage. I have noted your comments regarding your accommodations. Please allow me to apologize for the datedness of the guest rooms. It can be offputting and a dated hotel room can at times be construed as not being as clean as...

Reviewed 4 weeks ago

I have had surgery on my achilles and came in on a scooter. I received extra attention at the front desk and more importantly, help at breakfast. This helps out so much and I was grateful. I also liked how the handicap parking was close by and easy to park and get into the hotel. The breakfast was wonderful too.

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Helpful?
Thank David Z
Jacksonville, Florida
Reviewed 5 weeks ago

My stay at the Best Western at JTB/Southpoint was a good experience. The room was well kept and comfortable, and I didn't have any issues. The rate was a good deal, and I found the TV channel selection to be really good as well. The staff was very accommodating and able to help. Overall I enjoyed my experience here and...

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Helpful?
Thank dcs1548
Florida
Reviewed 4 November 2016

Booked a no smoking, king size bed. Got an ashtray smelling room and a queen size bed. My wife thinks is was a double, but I'll call it a queen. Here is the story. I used some Visa reward points to book this hotel because we have stayed in it many times and never had a problem. One time we...

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Helpful?
Thank watercop
BestWesternJTB, General Manager at BEST WESTERN Hotel JTB/Southpoint, responded to this review

Dear "Watercop" Please allow me to express my apologies to you for the issues you encountered during your visit to our hotel. What you describe is certainly not the guest experience that we ever want a valued patron such as yourself to have. This was brought to our management teams' attention during your visit and we have researched and discussed...

Panama City, Florida
Reviewed 2 November 2016

I/we always stay at this location when coming to Jacksonville. Hotel is under renovation. Although an average Best Western this location is a good value. Located just off I-95 it is a quick drive to the beach using JTB Blvd and shopping, movie theatre, dining are minutes away. The hotel is always well occupied, a lot of youth sport teams...

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Helpful?
Thank halb706

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Self-Serve Laundry

Additional Information about BEST WESTERN Hotel JTB/Southpoint

Address: 4660 Salisbury Rd, Exit 344, Butler Blvd, Jacksonville, FL 32256-6130
Region: United States > Florida > Jacksonville
Price Range: $98 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Hotel JTB/Southpoint 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Best Western Jtb / Southpoint Hotel Jacksonville
Best Western Jacksonville
Jacksonville Best Western
Hotel Style:
#7 Best Value Hotel in Jacksonville
#38 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel JTB/Southpoint staff and other travellers.
4 questions
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Jacksonville, Florida, United States
Belleview, Florida
Belleview, Florida

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Questions? Get answers from BEST WESTERN Hotel JTB/Southpoint staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't expect to get the room you reserved.”
 of 5 bubbles watercop, 4 Nov 2016 | Read review
“I could not honestly think of a great room, other than one that was already remodeled.”
 of 5 bubbles RevSanWill, 24 Oct 2016 | Read review
“Stay away from this place”
 of 5 bubbles wombieroo, 23 Oct 2016 | Read review
“The do not disturb sign is with the menus, etc. not hanging on the back of the door.”
 of 5 bubbles Haykia, 2 Sep 2016 | Read review
“Great location and the area is quiet, so any room location would be nice”
 of 5 bubbles Nnpaul, 17 Aug 2016 | Read review
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