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Crowne Plaza Jacksonville Airport Hotel

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378 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Anderson, South Carolina
Reviewed 18 February 2016 via mobile

They have a good deal on parking if you are going on a cruise. You can stay there overnight and park for free for about what it costs to park at the cruise terminal. Rooms are very small but comfortable. Much better than getting up at the crack of dawn and driving all day before boarding.

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Helpful?
Thank Malisa r
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. We appreciate your business and hope you enjoyed your cruise. Mark Kane General Manager

Reviewed 16 February 2016 via mobile

I brought my family for one night, The Indoor /Outdoor Pool is a very nice touch & the indoor atrium is so Nice during bad weather. the food was good enough for a second Order in the same day! I do feel that when I see hair in my bathtub, Not feeling it was cleaned. Other than double checking the...

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Helpful?
Thank Joy T
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We are glad that you were able to enjoy the pool and food and beverage e at the hotel. I will be meeting with my housekeeping department to discuss your issues as well as with our IT department regarding the business center computers. I hope you notified our front desk of these issues upon your...

Tallahassee, Florida
Reviewed 14 February 2016 via mobile

First the good: This is a pretty hotel with very kind and attentive staff. It wouldn't surprise me to hear other people had a fine stay here. And the not so good: The bed was HARD. Like almost unsleepable, wake up sore, laying on wood covered in plastic HARD. And we're not picky, we're total couch sleepers. It was so...

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Helpful?
Thank savvvage
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your review. I apologize for the issues you experienced and I will definitely look into this. I am glad that you reported this to the front desk. I will get with them as well as our maintenance department. I am surprised to hear you felt the bed were uncomfortable because we get so many reviews from guests that...

Reviewed 6 February 2016 via mobile

Cheap rate, good beds, clean and nice staff. You get what you pay for, nothing fancy. Free wi-fi too and it's fast! Free breakfast as well. Wish they would have less stiff blankets, but most hotels have the stiff ones because it's easier to clean. The manager stopped by the room to make sure housekeeping stopped by which I think...

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Helpful?
Thank Karina R
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate you taking the time out of your busy schedule. Our location is perfect, close to the airport and River City Marketplace with over 100 shops and restaurants. We look forward to your return in the near future. Mark Kane General Manager

Reviewed 25 January 2016

I enjoyed my stay that the Crowne in Jacksonville. The room was clean and up to date. The staff was kind, friendly and helpful. The conference staff was great and the amenities for the conference were very nice. Breakfast was great, lots of choices.

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Helpful?
Thank Sally W
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. we appreciate you taking the time out of your busy day. The hotel has lots of flexible meeting space to accommodate conferences nicely. Thanks for the business! Mark Kane General Manager

Reviewed 14 January 2016

The lobby was gorgeous, it is a little confusing to find your way around to the rooms as the elevators are located behind check-in up a ramp. The indoor/outdoor pool was one of the highlights and we all enjoyed spending our time there. The room were very clean,although we were told they ran out of clean towels and would have...

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Helpful?
1Thank Crystal L
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your review. I apologize for the inconvenience you experienced with the towels. I will definitely check with my housekeeping manager about that. We appreciate you business and hope to see you back on your next trip to Jacksonville. Mark Kane, General Manager

Saint Louis, Missouri
Reviewed 3 January 2016 via mobile

This is a great hotel. My stay was fantastic. My room was great. The bed was comfy, there were plenty of outlets, and it was very clean. There were also a lot of little things about the room that made it feel nicer than your average hotel. Also I can't emphasize how friendly the staff was. Definitely recommend this place.

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Helpful?
Thank rwterry3
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I have met with the Front...

Lumberton, North Carolina
Reviewed 2 January 2016 via mobile

I love the atmosphere of this hotel. The manager (Telissa) was extremely nice. Although they are a pet friendly hotel, they do not allow pets on all floors. Hotel was beautiful. Great service. I only stayed one night but she knew my name when we went out and returned. She looked up my membership number and had it ready for...

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Helpful?
Thank ccbbrown
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. I will make sure to share your comments with Telissa. She definitely is a true asset to our team. Again, thank you and we look forward to your return. Mark Kane, General Manager

Jacksonville, Florida, United States
Reviewed 31 December 2015

I went to this hotel for a Christmas party. Upon check in, I handed my ID to the desk clerk and she asked me to spell my name. I explained that she had my ID and could look up my reservation that way, she told me to spell it because she didn't have time to read it. I found this...

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Helpful?
Thank Sue P
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. I apologize for the inconvenience and will definitely get with my front desk manager. We appreciate your business and hope to have you back as our guest in the near future. Mark Kane, General Manager

Beamsville, Canada
Reviewed 21 December 2015

Driving from Niagara Falls, Ontario Canada through to Cape Coral Florida with out 2 daughters (age 4&5) we chose this hotel for overnight pit stop due to mainly its indoor/outdoor pool option and its proximity to the highway. What a pleasant surprise. We've stayed at many different hotels in our years of travel and this one is absolutely wonderful. The...

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Helpful?
Thank Abbey H
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for you review of our hotel. We are so happy that your visit was so perfect and that the kids enjoyed their time here in the pool and finding Jax! We wish you and your family a wonderful holiday season and look forward to your return in the near future! Mark Kane General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: $151 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
8 questions
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Regina, Canada
9 months ago
over a year ago
Ithaca, New York

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“my room was quiet on second floor.. I would rather have stayed ground level though.”
 of 5 bubbles kevnles2010, 10 Nov 2016 | Read review
“Second floor in the 1200's”
 of 5 bubbles JohnK271, 7 Nov 2016 | Read review
“They offered different room options and I asked for the quiet option away from elevevators.”
 of 5 bubbles Stac0622, 29 Oct 2016 | Read review
“There are no views, except 360 degree parking lots. I guess stay away from the interstate side.”
 of 5 bubbles jax848, 26 Oct 2016 | Read review
“East Wing is Best”
 of 5 bubbles Happas, 30 Sep 2016 | Read review
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