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Doubletree by Hilton Hotel Jacksonville Airport

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Doubletree by Hilton Hotel Jacksonville Airport
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478 Reviews from our TripAdvisor Community

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Showing 475: English reviews
Loveland CO, United States
Reviewed 26 September 2016

Mattress was VERY soft, was like sleeping on a sponge (with Florida humidity, it was like a WET sponge). Room had a funny smell, kind of damp smelling. I wouldn't recommend it for someone who is sensitive to that sort of thing. Since this hotel is at the airport, there are no restaraunts nearby (they have a shuttle, but I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Chuck S
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

Your comfort is our top priority so we regret that we missed the mark on ensuring that your stay was comfortable in every way. Our sincere apologies that we were unable to provide you with the memorable experience that you deserved and we hope you’ll allow us another chance to impress you in the future.

Easton, Pennsylvania
Reviewed 21 September 2016

Dated, moldy, musty smell. Not worthy the price or location. I left a night early and changed hotels. Location is convenient, but doesn't overcome the tired, dated facility. Disappointed with doubletree and Hilton brands!

Review collected in partnership with DoubleTree by Hilton
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Thank P968MCtodds
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

Our hotel holds very high standards in regards to cleanliness and it is with deep regret to learn that we missed the mark on this occasion. Please accept my sincere apologies for the inconveniences that you experienced. It’s disappointing to learn that we fell below your expectations and your comments will be shared with the rest of my management team....

Chapin, South Carolina
Reviewed 20 September 2016

I was very impressed with your hotel. What impressed me most was how clean it was. The whole hotel was well kept and our room was spotless. I will return to your hotel over and over as long as I see the same attention paid to being well kept and spotless rooms. Thank you for an enjoyable stay

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Helpful?
Thank brookehar
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

Thank you for your kind sentiments regarding our high standards of cleanliness. We are thrilled that we were able to impress you and provide such a memorable stay at the Doubletree by Hilton Hotel Jacksonville Airport. Your review will encourage us to continue to deliver high quality service to each of our guests and we look forward to welcoming you...

Franklin, Louisiana
Reviewed 19 September 2016

Excellent customer service. Convenient for short business trips. Hotel in walking distance of airport if you enjoy walking and not much luggage to carry. I would recommend the hotel to others. Pool and lake were awesome. Restaurant within hotel.

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Helpful?
Thank Lanie9667
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

Although we are located within walking distance to Jacksonville International Airport, our guests can also take advantage of our complimentary 24-hour shuttle service. It is our hope to provide our guests with a home-away-from-home experience that will inspire a return visit. We are glad that you enjoyed your stay with us at the DoubleTree by Hilton Hotel Jacksonville Airport. We...

Reviewed 18 September 2016 via mobile

Great experience. Great location and easy to find. Very clean and friendly staff. Kids loved the pool. Use of the business center was fast and easy as we left some documents at home and had to print them for our upcoming cruise! Will definitely stay again!

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Helpful?
Thank Vanessa I
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

Your high rating is truly appreciated by all of us here at the Doubletree by Hilton Jacksonville Airport Hotel. Thank you for taking the time to share your recent experience with us, as we are happy that our amenities and facilities met and exceeded your expectations. We look forward to hosting you again in the future.

denver
Reviewed 18 September 2016

This hotel is located next to the airport for quick exit out...rooms were clean and quite and beds are comfortable. The place is tired and dated, only half of the elevators worked and the breakfast is pricy. The pool is nice in terms of layout and design but it is salt water which was odd. The tap water tastes and...

Review collected in partnership with DoubleTree by Hilton
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Thank jckaro
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

Your feedback is appreciated and will certainly be passed along to the appropriate members of our team for further review. Please accept my apologies, on behalf of my team, for any inconveniences or frustrations endured. Your experience is not reflective of our usual high standards and we trust that we can provide better service for you in the future.

Clermont
Reviewed 17 September 2016

I had to make last minute reservations to attend a conference in Jacksonville. I am so glad DoubleTree Hilton was there. My stay was very, very comfortable. I had two peaceful, good night's rest. I will be back in Jacksonville next month, I hope to stay at the Double Tree again.

Review collected in partnership with DoubleTree by Hilton
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Thank Diane L
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

Your comfort is our top priority so we are truly delighted to hear that you enjoyed such a peaceful night’s rest with us at the Doubletree by Hilton Jacksonville Airport Hotel. It was a pleasure to accommodate you while you attended your conference in Jacksonville and we hope we have the pleasure of welcoming you back next month.

Reviewed 16 September 2016

I had the most amazing time while visiting this hotel! Soon after we landed, we were able to call the hotel near baggage claim, and be picked up in the hotel shuttle by Terell (who was extremely nice btw) and were taken over to the hotel. We were immediately greeted by the front desk clerk Ronald. Now let me say...

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Helpful?
Thank Mimi L
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

It is truly rewarding to hear that our staff went above and beyond to ensure that you enjoyed the best possible stay with us at the Doubletree by Hilton Jacksonville Airport Hotel. Thank you for your very kind words! The level of detail that you’ve provided in your review is truly appreciated, as it lets us know how we are...

Palatka, United States
Reviewed 15 September 2016

The hotel was fabulous with service and location. My whole family had a great time and your staff was wonderful. The room were comfortable. Your restaurant and bar staff were friendly and very helpful.Thank you for make our weekend great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Evelyn C
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

We are truly honored that you chose to celebrate your wedding with us. Thank you for taking the time to share your wonderful feedback regarding your experience with our restaurant and bar staff. The kind sentiments that you’ve shared will certainly be passed along and we hope we have the pleasure of welcoming you back to the Doubletree by Hilton...

Lawrence, New York
Reviewed 15 September 2016

I checked in at 730 pm and was immediately greeted, checked in, hands two cookies and directed to the elevator. I used the wake-up call service to catch my early morning flight and was surprised to have the shuttle waiting for me at 430 am.

Review collected in partnership with DoubleTree by Hilton
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Thank W8220MHdenisem
DTJacksonvile, General Manager at Doubletree by Hilton Hotel Jacksonville Airport, responded to this review

Our goal at the Doubletree by Hilton Jacksonville Airport Hotel is to provide everything you need for a relaxing and carefree stay and it sounds like that’s exactly what you experienced. We are glad we could help make your travel a bit easier and we hope to welcome you back again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
All of our modern guest rooms and suites feature complimentary WiFi, a 42-inch flat-screen HDTV, a plush bed and a spacious desk with ergonomic chair and multimedia hub. Enjoy a variety of onsite dining options at this hotel near Jacksonville Airport. Savor American cuisine for breakfast, lunch and dinner in Frequency Restaurant and Bar. Relax beside the outdoor pool after your arrival or after a long day. ... more   less 

Additional Information about Doubletree by Hilton Hotel Jacksonville Airport

Address: 2101 Dixie Clipper Drive, Jacksonville, FL 32218 (Formerly Jacksonville Airport Hotel)
Region: United States > Florida > Jacksonville
Price Range: $170 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Jacksonville Airport 3.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Clarion Hotel Airport Jacksonville
Clarion Jacksonville
Jacksonville Clarion
Hotel Style:
#24 Romantic Hotel in Jacksonville
#24 Family Hotel in Jacksonville
#37 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Jacksonville Airport staff and other travellers.
9 questions
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Detroit, Michigan
Leesburg, Georgia
Leesburg, Georgia
over a year ago

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Questions? Get answers from Doubletree by Hilton Hotel Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 716 was quiet, on first floor.”
 of 5 bubbles patrickp10, 25 Jan 2017 | Read review
“Some rooms have small terraces/balconies”
 of 5 bubbles tomc2016, 8 Jan 2017 | Read review
“We were on the 3rd floor”
 of 5 bubbles unusualgourmet, 3 Jan 2017 | Read review
“Have no advice for this. We were on 4th floor and that was fine.”
 of 5 bubbles jonniemae, 3 Jan 2017 | Read review
“I like the high rise rooms.”
 of 5 bubbles debrah512, 16 Nov 2016 | Read review
5 of 5