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A nice layout and the beds were comfortable. But, the floors had not been vacuumed, paint was peeling on the ceiling, mold on both the floor and ceiling in the bathrooms, no utensils or drinking glasses in the kitchen, 2 of the 3 television remotes...More
Response from Janet L, General Manager at Hawthorn Suites by Wyndham JacksonvilleResponded 2 June 2017
Thank you for your comments, I will look into the web site and get it corrected.
I have recently taken over as General Manager.
I am working with the staff and the owners to make the improvements we need.
this was one of the closest hotels to my destination and I was disappointed that the phone did not work and no one made an attempt to fix or replace it. the suite was nice, comfortable and spacious. I would like to thank the front...More
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We stayed at this hotel because it was the only one available for a busy weekend. The gentleman at the Reception Desk was very friendly. As we walked to our room we noticed that the grounds have not been cleaned in a while, there was...More
While the staff was friendly and helpful the grounds were dirty and littered with trash. No bedding for sofa bed and no extra towels for third guest. They were delivered, but sheets on one visit, pillow the second, blanket the third and finally towels. McDonald...More
In April we stayed two nights at Hawthorn Suites, Jacksonville. – Unfortunately, it will be our last stay at a Wyndham resort. We booked and paid our stay at Expedia, but the hotel also charged our Visa. Since April 19th I have been trying to...More