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Extended Stay America - Jacksonville - Riverwalk

161 reviews
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Traveller (17)
Room & Suite (9)
Dining (1)
Overview
  • Excellent30%
  • Very good23%
  • Average22%
  • Poor9%
  • Terrible16%
Travellers talk about
“grab and go”(4 reviews)
“tv channels”(2 reviews)
Free Wifi
Non-Smoking Hotel
Kitchenette
Wheelchair Access
Self-Serve Laundry
Free Parking
Breakfast included
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Jacksonville - Riverwalk
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (161)Write a Review
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43
34
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Show reviews that mention
All reviewsgrab and goclose to downtowntv channelsstayed one nightqueen bedclean roombusiness travelersstaff was friendlya great place to staygreat customer serviceparking lotesarefrigeratorconcertconference
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1 - 5 of 154 reviews
Reviewed 2 weeks ago via mobile

Booked a night here because of the proximity to The Times Union Center. The hotel is in desperate need of an update. The staff were fantastic, but the room and accommodations poor. Our room was clean, but had a very strong disinfectant odor. Don’t be...More

Thank Ising4Him
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 2 weeks ago

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing...More

Hotel's Favourite
Reviewed 28 July 2017

Excellent room close to downtown activities. Room was clean. Staff were very friendly and helpful. Only downside is there isn't a pool. Grap and go breakfast is just that, grab a muffin and coffee. There is instant oatmeal though.More

Review collected in partnership with Extended Stay
Thank Janine C
Response from 00esa, General Manager at Extended Stay America - Jacksonville - RiverwalkResponded 29 July 2017

Janine, thank you for sharing your kind review of Extended Stay America - Jacksonville - Riverwalk - Convention Center. It’s nice to know you enjoyed your spotless room along with our convenient location and that our helpful associates left you with a good impression. We...More

Reviewed 9 January 2018

I woke up to a roach crawling on the bed. After a futile attempt to track it down. I went into the bathroom. Only to be startled by no less than 10 others scurrying across the floor and counter. I spoke with the manager and...More

Review collected in partnership with Extended Stay
Thank Roger Y
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 10 January 2018

Roger, thank you for being our guest and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our...More

Reviewed 3 January 2018

Good area. Not the cleanest hotel but for the price it was decent. No ice maker in hotel, had to use cube trays in frig. Frig was old. Mirror broken on wall. Spent the weekend for New Years Eve and great location to the Riverwalk...More

Review collected in partnership with Extended Stay
Thank Ingrid F
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 4 January 2018

Thank you for choosing our hotel and for sharing your feedback. We are happy to read you and your family had an overall good stay with us enjoying our convenient location and that you found us to be a good value. However, we are sorry...More

Reviewed 1 January 2018 via mobile

Staff was extremely friendly and accommodating. Not thrilled to pay for parking. Lack of information regarding the services that are provided. No building ice machine. The kitchenett had no supplies in the room. A notice to ask at front desk to put pkg together..what does...More

Thank StellaTodd
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 2 January 2018

Thank you for choosing us while here for a wedding. We are pleased to know you were impressed with our courteous associates, but we are sorry for we missed meeting some of your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Hotel Amenities
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$96 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$96 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (17)
Room & Suite (9)
Dining (1)
Questions & Answers
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Packerfan4
19 April 2016|
AnswerShow all 4 answers
Response from Mike H | Reviewed this property |
Only stayed one night but it's in a small lot far off the interstate. I'd hate to have to get a truck in and out of there.
0
Votes
Room Tips
"Pay the extra money and stay next door at the Hampton."
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"For extended stay, a ground floor makes moving in and out easier."
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"All rooms seem to be in a good location."
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"Rooms in another hotel are best."
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