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Extended Stay America - Jacksonville - Deerwood Park

117 reviews
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Traveller (74)
Room & Suite (28)
Dining (4)
Overview
  • Excellent23%
  • Very good10%
  • Average11%
  • Poor22%
  • Terrible34%
16 Jan 2018
“Room smells and bed bugs??”
2 Jan 2018
“Do Better!!!”
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (117)Write a Review
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Reviewed 18 July 2017 via mobile

Was subjected to this dump during training for a new company for two weeks. Upon entering my "non-smoking" room it smelled like a chainsmoker just left. Called down to request a new room but was met with attitude as if I was bothering her. Sheets...More

Thank Jmdm2009
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Deerwood ParkResponded 19 July 2017

Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent...More

Reviewed 17 July 2017

The very first encounter began with a delay to checking in due to a system maintenance update that took 30 minutes. Because of shift change, 2 different people checked to see if there was even a room available and rather it had been cleaned. The...More

Review collected in partnership with Extended Stay
Thank Shaun B
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Deerwood ParkResponded 19 July 2017

Shaun, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appreciate teams to...More

Reviewed 10 July 2017

Cleaned room because I could tell it was dirty. The cloth I used was black. Smelled marijuana, concerned for my children. I was told, "we are booked, so I have no where to put you. I could try to figure out, but I'm busy." People...More

Review collected in partnership with Extended Stay
Thank jackiewU9034XV
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Deerwood ParkResponded 11 July 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 10 July 2017

We enjoyed the pool. The best front staff ever. Great family hotel with coffee with muffins, could have used some juice and cereal, but we had a blast. We will be back. The price was right. What else do I say.........More

Review collected in partnership with Extended Stay
Thank Katrina S
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Deerwood ParkResponded 11 July 2017

Katrina, thank you for sharing your wonderful experience at Extended Stay America - Jacksonville - Deerwood Park. We are glad to read you not only loved our courteous associates and the pool but also found us to be a good value. It was our pleasure...More

Reviewed 4 July 2017

Reservation wasn't honored even tho I made it months in advanced & email proof. They said hotel was full & they couldn't fix it. Only one staff member for the entire hotel at night. No one to help her. She was soo sweet but her...More

Review collected in partnership with Extended Stay
Thank nancye717
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Deerwood ParkResponded 5 July 2017

Nancy, we are terribly sorry about the issues you encountered with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team as well as with the management, and we are reviewing our procedures...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$92 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$92 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (74)
Room & Suite (28)
Dining (4)
Pool & Beach (1)
Questions & Answers
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keeshat80
22 November 2014|
AnswerShow all 4 answers
Response from David S | Reviewed this property |
It is on perimeter park blvd off Southside blvd
2
Votes
Room Tips
"Recommend you don't stay here, no room is better than the other."
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"Avoid this hotel. Not nearly worth the price. You will be much happier at a Holiday Inn Express, Best..."
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"Never been displeased with Holiday Inn Express!"
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"Do not check into this hotel it you have any pets. They are NOT pet friendly."
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