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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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31 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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Showing 31: English reviews
Neptune Beach, Florida
Reviewed 10 October 2016

The staff was awesome. They were very attentive. We felt very much at home. It was also nice to have a kitchen that I could store food in that would have otherwise gone bad. It was also nice to have a laundromat located on the premises as we did not know if we would have electricity when we returned home....

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Helpful?
Thank lagiles2016
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to share your experience with us. It is great to see that you had an excellent stay with us and that our staff was accommodating during your time of need. I'm also glad you were able to take advantage of our laundry services. Thank you for choosing Extended Stay Hotels. We hope to see...

Jacksonville, Florida
Reviewed 7 September 2016

I needed a place to sleep for 8 hours during the day. Our AC was broken and electricity was cut at home for them to fix it. I worked the night before and have to go back to work the next night so I looked for a hotel to stay that has all day check in time. I found this...

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Helpful?
Thank Maqui P
Bear
Reviewed 29 August 2016

This place is not bad at all, clean, full kitchen. I asked for a room away from children and was pleased by the decision the clerk made. I was able to sleep although I was in front of the pool. It was down the street from Dave and Busters so I was able to entertain myself in the evening. Not...

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Helpful?
Thank Crystal C
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

We appreciate you taking the time to write a review of your stay. I am more than pleased you favored your clean, comfortable accommodations with the fully equipped kitchen and that our staff members were able to accommodate you with your room. Thank you again for your review. We look forward to seeing you in the future, should your travels...

Philadelphia, Pennsylvania
Reviewed 2 August 2016

Used CRACK PIPE, Used CONDOM and PUBIC hairs... Need I say more?!? Absolutely disgusting... These rooms were nasty... I would never tay here again!!!!! We had 3 rooms and they were all disgusting... How does this happen?? Do they even clean the rooms or check them????

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Helpful?
Thank Coordinator2080
Madison, Florida
Reviewed 5 July 2016

I have stayed twice at this hotel and once at another in the same are. Both are excellent. Love that it has a full kitchen. Rooms were clean, air conditioner worked great nice and cold, pool was always clean and blue, breakfast is simple but great (fruits, some pastries, bars, coffee and oatmeal). Never had a bad experience. Staff always...

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Helpful?
Thank ngelvez
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

I appreciate you posting a review of our hotel. I am glad that you've continued to enjoy your stay at our hotel. I'm thrilled that you've been pleased with your clean room, your fully equipped kitchen and our grab-and-go breakfast. As well, I'm happy to know that our staff has provided you with great service during your stays. Thank you...

Atlanta, Georgia
Reviewed 14 June 2016

After booking though price line hotel was still booking rooms which means the rooms that you think your booking online will not be available front desk gave me the run a around set me to two different property's 3am in the morning what a waster will never use this hotel

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Helpful?
Thank oggie1419
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

I appreciate you taking the time to write a review of our hotel. I sincerely apologize with the reservation issue you encountered during your visit. This is unacceptable, and I am sorry for your experience. Your comments will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to have the...

Jacksonville, United States
Reviewed 11 May 2016

Upon my arrival the hotel was very impressed. The Front Desk Staff was flawless with their services and very good at what they do. My room was clean and spotless. The Manager personally greeted me with a very professional and polite hand shake and smile which was an honor. I believe that this is an Award Winning Hotel and the...

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Helpful?
Thank Clarito M
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our staff for providing you with exceptional customer service and a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Chaumont, New York
Reviewed 5 May 2016

friendly. clean. accommodating. excellent. Staff very friendly and expedited any requests made. Kathyrn went above and beyond any request. Hotel Maintenance was on site and worked quickly and was friendly. Room was updated with fresh paint, bed, furniture, flat screen TV. all appliances in excellent condition and worked well. We were ultra pleased during our stay and would not hesitate...

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Helpful?
Thank Leta H
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with an exceptionally clean room and great customer service. I will be sure to share your comments with our entire staff! It’s wonderful to read that you enjoyed our convenient location. Once more, thank you for posting your...

Reviewed 2 May 2016 via mobile

I've never stayed in an Extended Stay, so maybe my expectations were high. I am beyond disappointed in the rooms we rented for 3 nights. I've never stayed in a hotel without ice. They overbooked so we got bumped from our 2 fulls to a queen and a sleeper. It was a love seat sleeper-2 people couldn't sleep on it....

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Helpful?
Thank Noel N
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for your recent review of your stay. Please accept our apologies that your experience was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff on our check-in procedures and will make sure we are closely monitoring our room inventory. Additionally, I will share your feedback regarding our grab-and-go breakfast...

Miami Beach, Florida
Reviewed 2 April 2016 via mobile

Very good Service at the hotel. They took less than 2 minutes to get me another pillow at 10pm. Room is pretty clean except one of the pillow case was stained. Manager apologized without making any excuses. Very professional!

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Helpful?
Thank Lan C
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the cleanliness issues you experienced. I will work with our housekeeping staff to ensure we are thoroughly inspecting our linens. Still, I’m pleased to read that you had a positive stay overall and enjoyed our professional and prompt customer service! The staff and I would like...

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Near Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

Address: 4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
Region: United States > Florida > Jacksonville
Price Range: $111 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint Hotel
Extended Stay America Jacksonville
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Questions & Answers

Questions? Get answers from Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room away from children for quieter night.”
 of 5 bubbles CRYSTALC265, 28 Aug 2016 | Read review
“I'll post some photos within a week. As a matter of fact, I'll take some when I get there this evening.”
 of 5 bubbles GiselePP, 21 Mar 2016 | Read review
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