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BEST WESTERN PLUS Hotel & Conference Center

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BEST WESTERN PLUS Hotel & Conference Center
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1,030 Reviews from our TripAdvisor Community

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Showing 998: English reviews
Gatineau
Reviewed 3 days ago NEW

We used their stay, park and cruise special. The room was nice, the free breakfast was great. The included shuttle to the cruise port was great. A bus was used to get us to the port as their 51 guests using this service. On the way back after the cruise we were apprehensive that they would use the bus again...

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Helpful?
Thank Robert H
North Carolina
Reviewed 5 days ago NEWvia mobile

We stopped here because we were going in a two-week cruise and needed a place where we could leave our car and also stay. This place provided both of those, plus breakfast and transportation to the airport as part of a reasonably priced package deal. They also gave a shuttle that will take you to various places in the city...

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Helpful?
Thank karoleigh
Sellersville, Pennsylvania
Reviewed 1 week ago

Overall the hotel had a good location. It was within 10 minutes Inner Harbor directly off of 95. The staff was pleasant, but it ended there. We entered our room to find the hand rail pulled off the bath tub with rusted screws sticking out. There was a broken faucet in the bathroom, the thermostat that didn't function properly and...

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Helpful?
1Thank Brad R
wanamassa
Reviewed 2 weeks ago

The Hotel itself was fine.We had the Park&Cruise package.We parked our vehicle there for a week&our Truck was broken into.The tool box was bent&pried open,so it can't close without a bungee cord.The Hotel was notified that day.We have called back countless times to no avail.I even sent pictures&wrote a letter.They don't care.I don't recommend going here for this reason.

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Helpful?
1Thank momsyankees02
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

I would like to investigate this situation further, but would need your name and the date of your stay. Typically, we respond to all incidents and our Security staff gives the General Manager a report. Please contact me by calling the hotel directly. Thank you.

Chester, Virginia
Reviewed 2 weeks ago via mobile

This older hotel has found new life by catering to cruisers, their hook is accommodating FREE parking while you're gone. Hotel has all conveniences you'd expect. Easy access from I-95. Shuttle service to/from cruise terminal was timely. Will very likely take this path with future cruises. A little TLC would spruce up the hotel.

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Helpful?
1Thank HCrowder
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We appreciate you choosing the Best Western Plus for our Cruise package and look forward to seeing you again. Thank you for your review.

New Ringgold, PA, United States
Reviewed 2 weeks ago

This Hotel was definitely convenient, clean, and a great value for the park and stay. The staff was very nice too. Moudy who runs the shuttle bus and front desk is a primary reason we will be using this hotel again when we stay in Baltimore. We stayed on Christmas Night so the restaurant wasn't open but it looked very...

Review collected in partnership with Best Western
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Helpful?
2Thank frankn869
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Excellent customer service is always our goal, so I'm glad to hear Moudy provided you with great service. We appreciate your kind recommendation.

Richmond, Virginia
Reviewed 3 weeks ago

Lovely staff, but the hotel needs work. The breakfast was not good at all...and only included tiny, "shot glass" sized plastic cups if you wanted juice. There was trash outside the elevator on our floor when we checked in at 4pm and it was still there when we checked out at 8am. The room itself was fine! Very clean and...

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Helpful?
1Thank ClassicPreppy
Clifton, New Jersey
Reviewed 4 weeks ago

Hotel was a good place to use if your going on a cruise. They offered a overnight stay, parking, breakfast, and a shuttle to and from the terminal. They never told us that when we made the reservation that they didn't take a electric scooter on the regular shuttle good thing I asked and had to call KD Elite to...

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Helpful?
2Thank lannie1999
Petersburg
Reviewed 4 weeks ago

Stay away!!! Overpriced. They seem to be relying on cruise traffic. Room was smelly, front desk did nothing, rust in the tub front desk did nothing, lights blinking on and off when they were on so we had to go without lights or our cell phones flashlight front desk did nothing, heat/ac unit so loud we couldn't sleep well front...

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Helpful?
1Thank Tina S
BestWesternHotels, Best Western at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Hello Tina S, Thanks for your feedback. By letting us know what you liked and disliked about your stay you are helping us to deliver a more superior experience for future guests. I apologize that we fell short in providing you with a wonderful stay. Our front desk staff has been notified of your poor interactions with them and we...

Reviewed 12 December 2016

0n the 12th floor great view, room was very clean. The local tv channels were terrible Friday but were fixed, very good Saturday didn't have to ask, I guess somebody else complained. Was very satisfied... Would stay again....

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Helpful?
Thank Bruce E G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Hotel & Conference Center is conveniently located off I-95 with plenty of free parking. We offer a complimentary scheduled shuttle to the Inner Harbor, the Baltimore Convention Center and Johns Hopkins Hospitals. As seating is limited, guests are required to sign-up for this service at the Front Desk. Room amenities include a microwave/refrigerator, coffee maker, iron/ironing board and hair dryer. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel & Conference Center

Address: 5625 O'Donnell Street, Baltimore, MD 21224
Region: United States > Maryland > Baltimore
Price Range: $141 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hotel & Conference Center 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Best Western Plus Hotel Baltimore
Best Western Plus Hotel And Conference Center
Best Western Hotel Baltimore
Best Western Baltimore
Baltimore Best Western
Hotel Style:
#29 Romantic Hotel in Baltimore
#35 Business Hotel in Baltimore
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel & Conference Center staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay here”
 of 5 bubbles bradr684, 8 Jan 2017 | Read review
“Shay away! Always have counted on the Best Western brand. Based on a few of my past visits I can't”
 of 5 bubbles 54TinaS, 23 Dec 2016 | Read review
“12 floor facing the city, great view !”
 of 5 bubbles , 12 Dec 2016 | Read review
“I stayed on the 7th floor, the floor on which Johns Hopkins visitors are housed. We receive the Johns Hopkins discount.”
 of 5 bubbles crmco1, 1 Dec 2016 | Read review
“If the other rooms are like the beautiful king bed with desk and a 12th floor stunning view than I don't have any other tips to give.”
 of 5 bubbles Janie15351, 21 Nov 2016 | Read review
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