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Home2 Suites by Hilton Baltimore Downtown

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Home2 Suites by Hilton Baltimore Downtown
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809 Reviews from our TripAdvisor Community

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There are newer reviews for Home2 Suites by Hilton Baltimore Downtown
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Showing 796: English reviews
Cadiz, Kentucky
Reviewed 7 June 2016

I need to preface this review by saying that I stay in hotels somewhat regularly. If you choose a particular branch (Hilton, Best Western, Marriott, Choice Hotels, etc) you start to expect a certain level of comfort. This hotel fell well below our normal expectations and we won't be back. We pulled up to the hotel around 3:00pm. There is...

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Helpful?
Thank goldarch
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I...

Reviewed 7 June 2016 via mobile

After a weekend without house keeping service, we left the room early so it could be cleaned. When we returned, we noticed with great disappointment that the kitchen counter was dirty, they didn't vacuumed the rugs, which by the way are filthy, and the trash was still under the kitchen cabinet!!! After a week stay ( we are staying for...

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Helpful?
Thank Lebismut
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I...

Edmonton, Canada
Reviewed 6 June 2016

Nice, clean room, friendly staff, great breakfast, awesome location, close to some fantastic places to eat. Unfortunately there isn't a safe in the room, but on the up-side, there is a fully functional mini kitchen. There was also a broken bathroom fan, but the friendly and kind staff assured us it would get fixed between our stay and the next...

Review collected in partnership with Home2 Suites by Hilton
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Helpful?
Thank jessicarI5861NO
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. We appreciate you taking the time to write a review about your experience. We hope that you will choose to stay with us again at the Home2 Suites downtown Baltimore.

Naples, Florida
Reviewed 6 June 2016 via mobile

Lana Motley, the Front Office Manager was so incredibly welcoming and sweet. I travel a great deal on business and Lana knows how to make a guest feel special. She went above and beyond to accommodate my requests with a cheerful attitude and always a smile on her face. She provide exceptional customer service to say the least. The hotel...

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Helpful?
Thank MDblonde
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. We appreciate you taking the time to write a review about your experience. We hope that you will choose to stay with us again at the Home2 Suites downtown Baltimore.

Hamilton, Ontario
Reviewed 5 June 2016

We recently stayed at this property while attending a conference. The room was as advertised - comfortable and well equipped. It is an ok walk to the conference centre. The staff are very friendly and helpful. However I returned to my room one night with some guests and was quite surprised to find that my room had not been made...

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Helpful?
Thank NorthernGuy13
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I...

Reviewed 5 June 2016 via mobile

Well there was a dog that was on the floor with me and it barked all night late night...the reviews said it was a full kitchen which it wasn't they didn't have a stove. I told the lady at the front desk she didn't offer anything just apologized like she was scripted to do that the hallway and left elevator...

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Helpful?
Thank Brianna W
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I...

Atlanta, Georgia
Reviewed 2 June 2016

Horrible experience. Waste of money. Inexperienced staff and mostly under influence. Room service is totally absent. Despite repeated reminders, my room was not cleaned, sheets were not changed and even towels were not replaced. Would not recommend this hotel to anyone.

Review collected in partnership with Home2 Suites by Hilton
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Thank nileshs76
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. Dirty rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards. As...

Philadelphia, PA
Reviewed 31 May 2016

The hotel is in a good location, close to many amenities that Baltimore has to offer. The rooms were attractive, clean and well-appointed with a full kitchenette. The staff was friendly and helpful. Valet was fast. Will definitely stay here again the next time in Baltimore.

Review collected in partnership with Home2 Suites by Hilton
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Thank Isis0821
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. We appreciate you taking the time to write a review about your experience. We hope that you will choose to stay with us again at the Home2 Suites downtown Baltimore.

Berlin, Maryland
Reviewed 30 May 2016

The loation was perfect short walk to very good restaurants and the inner Harbor. The staff was very helpful and friendly. I had several requests which were serviced very quickly. The shuttle services made things so easy, I never had to use my car during my stay.

Review collected in partnership with Home2 Suites by Hilton
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Thank 280darleneh
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. We appreciate you taking the time to write a review about your experience. We hope that you will choose to stay with us again at the Home2 Suites downtown Baltimore.

Pittston, Pennsylvania
Reviewed 30 May 2016

We were in Baltimore for our daughter's graduation. We found the location convenient and the hospitality very friendly. The staff was very pleasant and accommodating, especially Anthony. We would stay here in the future.

Review collected in partnership with Home2 Suites by Hilton
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Thank gerardl574
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. We appreciate you taking the time to write a review about your experience. We hope that you will choose to stay with us again at the Home2 Suites downtown Baltimore.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Home2 Suites by Hilton Baltimore Downtown is located in downtown Baltimore near many businesses, restaurants and attractions! We're a 10 minute walk from Baltimore's beautiful Inner Harbor, Camden Yards, First Mariner Arena, as well as the National Aquarium, Pier 5 Concert Pavilion and dozens of restaurants for any occasion. We offer 95 contemporary suites with modern amenities including free wireless high-speed internet, free inspired breakfast and 42" flat screen TV's! The Home2 Suites is central to Mercy and Johns Hopkins Hospitals, Baltimore's Financial District, and has easy access to Fell's Point and Federal Hill. ... more   less 

Additional Information about Home2 Suites by Hilton Baltimore Downtown

Address: 8 East Pleasant Street, Baltimore, MD 21202 (Formerly Comfort Inn & Suites Baltimore)
Region: United States > Maryland > Baltimore > Downtown
Price Range: $167 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Home2 Suites by Hilton Baltimore Downtown 2.5*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com and Hilton Hotels Direct so you can book your Home2 Suites by Hilton Baltimore Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Home2 Suites By Hilton Baltimore Downtown Hotel Baltimore
Comfort Inn Baltimore
Hotel Style:
#3 Best Value Hotel in Baltimore
#7 Business Hotel in Baltimore
#11 Family Hotel in Baltimore
#19 Romantic Hotel in Baltimore
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Questions & Answers

Here's what travellers have asked, with answers from Home2 Suites by Hilton Baltimore Downtown staff and other travellers.
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Questions? Get answers from Home2 Suites by Hilton Baltimore Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor will give you a view over the adjacent buildings. Rooms xx03 seem to be larger.”
 of 5 bubbles JerseyGent, 20 Feb 2017 | Read review
“Above the 5th floor to be above surrounding apartment buildings”
 of 5 bubbles 404JamesC404, 14 Nov 2016 | Read review
“Stay out of 9th floor, cleaning service not great.”
 of 5 bubbles 995kelseyq, 1 Nov 2016 | Read review
“Great for families!”
 of 5 bubbles 46megganm, 10 Oct 2016 | Read review
“Better views of the city if you get above 6th floor”
 of 5 bubbles Brian7876, 29 Sep 2016 | Read review
5 of 5