The first room smelled like smoke and the second room had blood all over the place. Not sure how the cleaning lady signed off on it. So we got a refund and decided not to stay. It's also not in a nice area and 20 min from river street. Doesn't seem safe in that neighborhood. Also the pool room smelled so much like chlorine. The pool care taker doesn't know what he or she is doing and is over chlorinating the pool
We stayed here for one night and loved it. The room was big and very clean. It had a living room space separate from the bedroom. My husband found the beds hard but I actually liked them. Room was very quiet. Every staff member we met were nice and friendly. I definitely recommend this hotel!
This hotel was very nice. I did not really like the location but the hotel it self was very nice. It was no perfect, and of course you see thinks that need improvement, but overall, a nice room with friendly, helpful staff. I especially liked the room lay out because it allowed me to work while my husband relaxed in the bedroom with the door closed. That was great for me. The water pressure in the shower was also a perk for me because there was no bath tub to step into. I did feel that the facility should have a better cleaning routine. We were provided fresh towels and trash removal daily, however,an occasional deep clean to maintain this great facility would be appropriated.
Overall the room was nice the shower stall was a little crudy around the edges.the hot tub was broken. breakfast was OK but they could’ve offered a little better variety. Staff did their job but they overall weren’t very friendly
Upon arrival I noticed they had a chocolate chip cookie station. That’s all I needed to know about this place. The cookies are a 6.7/10, however due to them being free it bumps them up to a 8.9/10. I am satisfied.
When we checked in the front desk attendant was friendly and very helpful and then it went downhill from there. The attendant called me about two hours after we checked in to say that she had double booked my room and that I needed to come back to ensure nothing was taken. I rushed back to the hotel and to my delight nothing was missing. Breakfast on Saturday and Sunday was very lackluster and not desirable. I understand it’s still COVID season but burnt biscuits and sausage along with semi warm eggs is not what I expected. Room didn’t feel clean found trash under dresser. Overall it was a place to stay but I seriously doubt I will return.
We had our room reserved way ahead of time through the Radisson program. This hotel called our home phone (700 miles away) to see if we were going to check in because "they wanted to cancel our reservation at 9 PM so that they could book full for the night". We were visiting nearby Tybee Island for a sunset cruise so we did not arrive before 9 PM. They called our home phone again after 9 PM and told us they had cancelled our room. Fortunately for us, no one else showed up and took the room before we arrived so we were able to get into the room without them telling us what they'd done. I only found out after we arrived home and got their messages. I am very upset that they would cancel our reservation right out from underneath us just because we weren't there by a certain time. We are avid travelers and have never had this happen before. When I called the hotel just to explain my dismay I asked for the manager and the person who answered pretended to be her. She was was very rude and then she finally put the manager on who proceeded to say that because we didn't answer our home phone they were within their rights to cancel our reservation. Maybe I'm mistaken but if I reserve a room, I'm going to get billed for it even if I don't show up. I don't understand why anyone would cancel a standing reservation just so they could book full for the night?! It's not cool that they're so desperate for money that they would risk putting a family of four out of a room at 10 PM just so they could make a dollar from someone else. I will not be staying at this hotel again.…
Check in was fine. Room was a suite booked on a weekend. The room just wasn't clean, unforgiveable in a COVID world. Fingerprints on TV, dirty remote. Sticky door handles, dust in vents. Bathroom was appalling - mold, dirt, rust. A clean carried out by myself with a face cloth showed how dirty it was. The young girl on the desk the first evening was frankly embarrassed but explained she wasn't allowed to move anyone and said the cleaners would prioritise the next day. A vacuum and bed tidy wasn't good enough. Complained again but the lady on the desk was simply rude. Complained again the final day but got just a shrug! Oh and the breakfast was frankly awful, no food left, no coffee. The manager claims she is unaware of my issues so I suggest she goes and looks at the rooms!!
Right at checkin Ms Whitfield made us feel welcome and valued. A very positive impression of this property and its management. The rooms and breakfast area sparkled. Close enough to Savannah to enjoy the sights at a manageable cost. Would stay there again in a minute!
Stayed here for two nights this past week. We were not impressed with this hotel when we first pulled in to the parking lot. The room however was very large with a door between the bedroom and living room area. The beds were very comfortable. We understand that the pull out couch was as well. Staff was great. Breakfast was great: waffle maker, lots of choices, well stocked. The area was not closed after breakfast so we could access juices, coffee etc all day long. The only negative was that the lighting was a bit dingy as were the wall colors. Great stay!