We came from England and booked two rooms for a week. We loved every bit of our stay in this hotel. It is quiet, comfortable and Old- Fashioned . The Staff are a delight. Walking distance to everything and a true feeling of the South, ( Yes , we have read The Book) Yes. We will be staying here again.
This was our second time staying at the Planter's Inn. Great location, friendly staff, and clean rooms. Not too many thrills, but perfect for a short stay. Great prices too! Would definitely recommend!
A brick, a block and a board...sounds like the start of a bad joke but this experience was anything but funny. First the good. The proximity to the river was nice. The morning valet was helpful and engaging. The embroidered shower curtain looked fancy. The room was mostly clean. What was substandard? -The bathroom door was swollen to the point that it wouldn't shut without brute force. "We'll send someone up to have a look." Why? It doesn't take a carpenter to figure out the door doesn't shut properly. -The closet had a hanging sprinkler and exposed wiring. -One of the bedside lights didn't work. It was plugged in and switching bulbs made no difference. -There was a lot of chipped and bubbled paint, around the window and in the bathtub. -The repainted walls were poorly done with the cheapest paint imaginable, old colors were still visible. -There was no refrigerator. We did have things we wanted to stay cold or at least chilled. "Where's the ice machine?" The response was to be given a small bag of hand packed ice. "Where did that come from and who packed it?" -There wi-fi was unsecured. Insanity in today's world. -There was a brick, block and a 2x4 under the bed. No apparent reason. -The breakfast and complimentary wine and cheese advertised in their brochure simply doesn't exist. I really don't like leaving bad reviews but sometimes it's unavoidable. Overall, the property was poorly maintained. Everything we noted was obvious. None of these issues should have been something a guest needed to ever see, much less report. Even a cursory examination of the room would have revealed these issues. A little pride in your product goes a very long way. If you can't or won't maintain the property...close.…
The room was clean and comfortable but the hotel does not have sufficient amenities to justify the price. They do not have a restaurant on site or offer a continental breakfast. There is coffee and water in the lobby. We were there 3 nights During that time, our room was serviced once. Even then, I had to request our room to be serviced. We were made aware of their policy about not servicing the room daily shortly before our stay but I should not have had to request it. Also I asked the desk clerk that we be given fresh towels daily. That did not happen either. Fortunately we had enough for 2 days initially. The best thing about the hotel is the location.
We chose this hotel due to the $$$ rating on the Knot website, the Planters Inn own site and Hotels.com. It was supposed to be close to the venues we needed to be at. Harry the valet greeted us and was most attentive and helpful. He and Frederick were the only positives of this place. We asked Mike for a disabled room over a week prior to our arrival, did not get one. We were on the 5th floor all the way to the end of a damp, smelly hallway. The room faced the garage, it was even smellier and dirty. There were crumbs in the safe, in the corners and under the bed. No refrigerator unless you pay $15/day extra, we never knew about the charge for parking until we spoke to mike, The water and ice had to be asked for at the desk. No Room service, no restaurant on premise, all advertised on site, no breakfast buffet just coffee. When I asked for a manager, I was told by Mike, "you can stand there all night and there won't be a manager to talk to". I was told I could leave, which we did first thing in the morning. The manager was not at all accommodating either and thought we should be grateful that we weren't charged the early checkout fee. OLD, DIRTY, AND UNWELCOMING!…
Excellent location but the rooms are very tired and there is no housekeeping available. I had to request a different waste bin for the bathroom because the one we had was totally rusty. Not even an extra box of tissues nor roll of toilet paper…had to call the front desk when we ran out. Sight line to TV was blocked by the post on the four poster bed. Pillows were very stiff…no feathers or down available either. Found a stray pair of ladies in the top drawer of the dresser. That said, staff was very pleasant and the location was great!
Rooms were dated, worn and not clean. Stains on the carpet. Terrible street noise all night long. No water bottles in the room. Front desk was polite, but a little clueless and very slow when I checked in.
We had a great time, as always. Will definitely visit again. I have to say we missed the pre-pandemic amenities. I hope they come back. Great location, central to the historic district. Highly recommended.
We liked our room at the Planters Inn in Savannah.Bed was comfy,bathroom good and the reception personnel was nice.The location of the Inn worked for us as we could visit the city on foot.Coffee maker in the room,reception will give us extra pods when needed.
First let me state I have ZERO clue why anyone would rate this hotel as anything other than a terrible rating!! The owners of this hotel should be ASHAMED!! It’s completely run down and nothing that you should expect in a major tourist city of a boutique hotel in a historic district!! Nothing against the management or all of the staff here who are very kind and do their best to accommodate requests; but the hotel is run down, so dirty down in the mezzanine area where a main toilet is for guests; the lobby when we first walked in had litter around the rugs and the furniture was so dusty!! That was my first impression and I should have listened to instinct and canceled our stay instead of waiting for our room to be ready. I did comment on how unkempt and dirty the lobby was to the front desk and that I hoped that our room would be clean. We then left for a few hours to walk around and eat. Impression of the immediate surrounding area wasn’t any better. You’re right by the beautiful and historic Olde Pink House and Reynolds Square and the streets are filthy, covered in cigarette butts and litter, and the park immediately across the street is filled with people from the homeless shelter right down the block. They were all very respectful, however this was unexpected. Upon return the lobby had been cleaned at least and we were shown to our room. Our luggage had been stored and when brought back, there was a large yellow stain on my suitcase. The walls in the mezzanine are yellow so I have zero clue if storage does and if so, how this stain appeared that looks like the paint. We stayed in one of the two balcony rooms that overlook the park. The room next to us had the door wide open and fans running to air out what I can only assume was the extreme mustiness that greeted us in our completely run down room, with old disgusting carpet I would never walk on in bare feet; the most uncomfortable squeaky bed with a huge dip in the middle, pillows that felt like they were stuffed with peas, and bedding that while clean, was pilled and also ancient in appearance. It only gets worse from there with the poorly lit bathroom that you can’t see to do your makeup; a toilet that when you flush it you could get sucked down into it and if you don’t close it before you flush, you’ll get all sprayed with whatever you just put into it; ancient paint that looks like it has veins growing under it and is bubbled and marred; the most uncomfortable towels that aren’t soft; a floor I again didn’t want to walk on in bare feet; and a shower/tub combo that fills with water as you shower and again looks dirty, but is just so old there’s no way to scrub the dinginess out of it. The ‘balcony’ is shared and had two small iron tables with chairs and was covered in old bird poop. Again, you overlook the square instead of the loud parking garage on this side, but the view of the square isn’t as expected, plus the patio door sticks; doesn’t seem secure when locked; and the windows are filthy. The AC in the room is loud and the air smells so gross and musty when on. The door to the room shows light through it from the hallway when closed at night. There were guests who were loud, disrespectful, and came in late at night yelling and laughing in the hallway and sounded wasted. The elevator looks dirty but again - it’s just old and in need of refurbishing like EVERYTHING else in this hotel!! I could go on even more and I’m not about to post pictures that may get their skeleton crew in any trouble or the blame pointed to them - when it’s clearly the OWNERS who misrepresent this hotel with pictures that DO NOT MATCH THE INTERIOR of the guest rooms and should be taken down!!! Renovate this hotel owners!!! Bring it back to its intended architectural beauty and replace furnishings, mattresses, filthy thread bare old carpeting, repaint - basically gut areas and start from scratch!! I was SO DISAPPOINTED and had always wanted to stay at The Planters Inn in Charleston but wasn’t able to and thought this was the next best thing. The noise level at night is insane with loud music from the park and yelling, drag racing, sirens, and the sounds of extremely drunk visitors perusing the streets late. This hotel seemed like it’s a transient hotel and not a boutique one!!! I was completely shocked and so mistaken!! Do yourself a favor and do not stay here unless you have no choice because the entire city is booked and maybe then - just for one night!!!…