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All reviewsacross the streetindoor poolfenway parkbusiness centergreen linesox gameboston brooklinet stopbeacon stroom was spotlessconvenient locationbeds were very comfortablefew blockssafe neighborhoodlongwood medical areanew englandt station
Got a good rate by booking 4 days early. Restaurant staff was great. Hotel needs work. Front door did not close completely, so entire lobby and bar area were ice cold all the time. I had a constant drip in my bathroom sink, which I...More
Response from Roberto C, General Manager at Holiday Inn Boston BrooklineResponded 6 January 2018
Thank you for sharing your review, 100marciat.
We're glad to hear you enjoyed your recent stay with us. It's pleasing to hear you enjoyed our excellent restaurant staff. We truly value your feedback regarding the condition of our facilities and food selection. We'll take this...More
We needed a hotel that took pets that didn't overcharge. $25/night is great price. They were very accommodating to 2 dogs we had (one was service dog). Layout for 1st and 2d floor a little strange - took a while to get to our room...More
1 Thank Michael K
Response from Roberto C, General Manager at Holiday Inn Boston BrooklineResponded 4 January 2018
Thank you for the great review, Michael!
We're happy you had a pleasant experience with us! It's lovely you enjoyed our friendly, accommodating staff so much. That's what we like to see! However, we regret that our parking didn't meet your expectations. We endeavor to...More
I booked a room for one night because I had an early doctor's appointment the next morning at Dana Farber. The hotel is very close to the local hospitals. The property is clean and the staff was accommodating especially Arielle who went out of her...More
Response from Roberto C, General Manager at Holiday Inn Boston BrooklineResponded 22 December 2017
Thanks for the wonderful review, jwb127!
It's excellent you had such a fantastic experience with us and enjoyed our clean and comfortable rooms! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing...More
Average experience. Outdated place. Very average service. Very little if any recognition of elite club members. Reasonably priced. All around okay for a business stay. Won't stay here for vacation. Nothing get better here over time (stayed number of times).More
Response from Roberto C, General Manager at Holiday Inn Boston BrooklineResponded 8 December 2017
Thank you for taking the time to submit this feedback, Mykal2304.
We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience being anything less than perfect. We will share all of...More
I decided to ignore the many many not-so-great reviews and take a shot, figuring that a hotel in the Holiday Inn chain would be up to standards. How disappointed I was! The front doors didn't even open automatically, the key machien didn't work so we...More
1 Thank chaya f
Response from Roberto C, General Manager at Holiday Inn Boston BrooklineResponded 5 December 2017
We appreciate the feedback, Chaya.
We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations and amenities. We care about the comfort of our guests so we'll address your concerns with our...More