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The manager claims kids eat free. Not true. Check-in staff said only paying adults eat free. I specifically ASKED! The Resturant (non-buffet on Friday) said kids are do not eat free(again, I asked if they had a free choice for them), and the $16 charge...More
Thank Heidi C
Response from Bonnie M, General Manager at Fredericksburg Hospitality House and Conf CenterResponded 2 July 2016
Ms. Garner...I would welcome the opportunity to discuss this further with you however it appears that you must have registered under a different name. We do not have your phone number. At your convenience, I can be reached at 540-786-8321. Thank you.
We booked this hotel due to free breakfast (via Hotels.com) and location. We were told, at check-in, that only "paying adults" get vouchers for the restuarant breakfast. I questioned the policy,they told me "but they do stay free". I think that comment is in keeping...More
Response from Bonnie M, General Manager at Fredericksburg Hospitality House and Conf CenterResponded 29 June 2016
Thank you for your response. Kids do eat free breakfast here but they do not need the vouchers for breakfast. It sounds as though there may have been a miscommunication. Kids do stay free and eat breakfast free at our hotel. Our apologies for any...More
We went to Fredericksburg to visit historic sites in the area. The Hospitality House was at a convenient location. The staff was friendly and the room was clean. The complimentary breakfast was good. The first day we were there we took the trolley tour from...More
Response from Bonnie M, Director of Sales at Fredericksburg Hospitality House and Conf CenterResponded 29 June 2016
Thank you for taking time to share your experience. Fredericksburg is truly an amazing historic city and has so much to offer for a weekend getaway. I am so glad you enjoyed our complimentary breakfast and the trolley tour. We hope to see you back...More
Person at check in was very nice and helpful. Room was average and clean. The only thing I had problem s with was finding an ice machine that worked. Our floor and the next floor up machines were not there. After a long walk toward...More
Response from Bonnie M, General Manager at Fredericksburg Hospitality House and Conf CenterResponded 14 June 2016
Thank you for your recent review and stay. We do have ice machines on each level of the hotel and in the future, the location is marked on your key packets or we can always deliver ice to your room if you so desire. As...More
Stayed overnight for a local visit to a Fredericksburg. Excellent location for historic town, local shops and walk out to restaurants and highly recommend the 'outback' just as you walk out on the right.
We had a problem with our room which was addressed quickly...More
Response from Bonnie M | Property representative |
Dear Reunion Attendee...you may make your reservations now....This is for the Black Knight Reunion correct? Please call the hotel direct - 540-786-8321 to make your reservation. We are very much looking forward to having... More
Dear Reunion Attendee...you may make your reservations now....This is for the Black Knight Reunion correct? Please call the hotel direct - 540-786-8321 to make your reservation. We are very much looking forward to having you and the reunion with us. Let me know if I may further assist you.