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Like everything: shuttle from airport, excellent service, shuttle to train, across the road from pizza place and shops. Nice, friendly people.
Breakfast was simple but adequate. Good internet.
I would use this hotel again.More
Response from DeShaun M, General Manager at Holiday Inn Express Hotel & Suites FairbanksResponded 31 July 2017
We are pleased to hear that you enjoyed your stay at the Holiday Inn Express Fairbanks. Our goal is to provide excellent customer service mixed with all the efficient options of nearby shopping, eating and exploring. Thank you for taking the time to...More
First time in Fairbanks and didn't want any surprises as four of us were there on business and drove up from Anchorage. This HI Express is pretty much the same as every other I have visited, which was exactly what we were looking for. There...More
Response from DeShaun M, General Manager at Holiday Inn Express Hotel & Suites FairbanksResponded 21 July 2017
I just wanted to say thank you for taking the time out of your day with providing valuable feedback about our hotel. We always look for ways we can improve our guest services. I will pass your notes on to the front desk...More
We usually stay at the Hampton Inn across the street from this hotel but thought we would give it a try for a change. It's essentially a mirror image of all of the newer three star hotels that are popping up on the outskirts of...More
1 Thank KluaneLake
Response from DeShaun M, Front Office Manager at Holiday Inn Express Hotel & Suites FairbanksResponded 17 July 2017
Thank you for the feedback about our property. We are happy to hear that we met all the expectations throughout your stay. As for the updates, we agree that we need a few refreshing updates. Our hotel is undergoing renovations come 2018 and...More
After staying in Alaska for about two weeks so far at different properties, this is the first place where everything works. Yea!
Staff is friendly and accommodating.
Place has a new feel to it.
Spacious bath stocked with appropriate amenities.
Not cheap but...More
Stayed here in early June with a high school Softball Team for the State Tournament. I always try to choose a HIE as I know the breakfasts they provide will be a great start to the day for my athletes. I was not disappointed in...More
Thank Bill B
Response from DeShaun M, General Manager at Holiday Inn Express Hotel & Suites FairbanksResponded 29 June 2017
We sincerely apologize for the billing error that occurred on your behalf. We are going to use this as a major training opportunity for our hotel staff to insure this type of miscommunication does not happen again. I will be contacting you directly to...More
This hotel, as of April 2015, had two clothes washers and dryers. If I remember right, they we located on the second floor and both the washers and dryers cost $1.00USD per load. The front desk sold detergent.