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Holiday Inn Express Hotel & Suites Fairbanks

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Holiday Inn Express Hotel & Suites Fairbanks
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237 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Fairbanks
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Showing 227: English reviews
Dallas, Texas
Reviewed 21 July 2016

When we checked in Anthony was amazing, he allowed us to check in a little early. We were then met by Kyle (Maintenance?) who made us feel right at home with his sense of humor (he needs a raise). From this point on it was downhill.....The hotel was out of regular coffee K-cups, we only had Decaf for our room...

Thank katarnold59
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear katarnold59, Thank you for writing a very detailed review about your experience. We appreciate you highlighting both the positive and negative aspects of your stay. Please accept our apologies for the staff service deficiencies, especially with the breakfast and housekeeping. Nevertheless, your wonderful comments about Anthony, Kyle, and LJ are being shared with the entire team. It is truly...

new orleans
Reviewed 20 July 2016 via mobile

We booked the hotels with 2 queen beds the manager gave us a king size bed so after going to the room we had to go down and get the room changed. The next morning my son and I went down for breakfeast there was no hot water for tea the lady that was running the kitchen could not be...

Thank cfb107
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear cfb107, Thank you for taking the time to write us a review regarding your recent stay. Please allow us to apologize for the inconvenience you have experienced with the first room that was assigned to you. We also apologize our breakfast selections and the service provided did not live up to your expectations. We take our guest comments very...

Hayward, Wisconsin
Reviewed 20 July 2016

We were there for 3 days/nights in a row, then came back for 2 additional days/nights. The staff really busted out and were working very professional and very very hard. BUT, Management needs to figure out that there MUST be TWO desk staff covering the desk no matter what. Yes, people get sick, BUT Management must cover the desk with...

Thank Joan C
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear Joan C, Thank you for taking the time to express your thoughts and concerns. We are pleased to know you liked the service you received from our staff. However, we are sorry for the shortfalls you have noticed, specially with the management of our staff. Your feedback is very important to us as this continually helps us improve the...

Macon, Georgia
Reviewed 20 July 2016 via mobile

We stayed one night while on vacay in AK. It was a nice place with everything near. We visited the North Pole the next day. Room clean and breakfast normal fare. Prices were high, compared to lower 48 for what u get. Not sure we will ever go back to Fairbanks, but we would stay here again.

Thank Baybug2012
Management response:

Hello Baybug2012, I want to thank you for taking the time to review our hotel, Holiday Inn Express & Suites. Every review good or bad helps our hotel grow to better serve our guests. I am glad to hear you had a pleasant stay with us during your vacation in Fairbanks, and if you do ever come back we look...

Weatherford, Texas
Reviewed 16 July 2016

The staff member working the breakfast foods was excellent. She kept the food service clean and well stocked. We had a large queen size room. The room as well as the hotel is very clean. Ruby at the front desk gave us excellent advice on the attractions of Fairbanks Ak. We spent 4 nights at this hotel. Would definitely stay...

Thank Wheat99
Greenville, SC
Reviewed 14 July 2016

Hotel is adjacent to the mall so opportunities for eating and shopping. Excellent breakfast and clean room with frig and microwave. When we were ready to leave for the airport we found out the hotel shuttle driver was on vacation. No problem--they sent us to the airport in a pre-paid taxi. Outstanding service!

Thank SCdocsGreenville_SC
Reviewed 13 July 2016 via mobile

We stayed at this hotel in Fairbanks for seven days and nights and found it to be a perfect location and a great value for all our activities. It is also within walking distance to several stores and restaurants. The hotel is clean, the staff is friendly, we had a great time.

Thank Steven M
Reviewed 10 July 2016 via mobile

As is the case with most Holiday In. Express hotels, this is a well maintained and clean facility with cozy lobby & breakfast lounge. The staff was friendly, and especially Kyle the maintenance man went out of his way to get a hose hooked up for me to wash the grime off my motorcycle from riding through several road construction...

Thank Aspen103
Saskatoon, Canada
Reviewed 8 July 2016

We enjoyed our stay at this hotel and enjoyed the breakfast we had here. There are several eating places within walking distance including Irashai Japanese, Friar Tucks Sandwich Stop , Carl Jr. Walmart & Fred Meyers.

Thank klepper-geocaching
Tacoma, Washington
Reviewed 5 July 2016

This is a decent hotel with a nice big pool, but they totally botched our reservation. We had a free night, followed by two nights we paid for, which I explained when we checked in. To get the free night, IHG insisted that it be 2 separate reservations. After the first night, they did not give us room service and...

Thank ViajeroGigante
Management response:

Thank you for reviewing our hotel, the Holiday Inn Express and Suites in Fairbanks. We are sorry for the inconvenience you suffered on your last visit and have reversed all charges. Thank you for your review.

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Fairbanks. The newest hotel addition to Fairbanks area. Ideally located the Holiday Inn Express and Suites Fairbanks is adjacent to dining shopping and entertainment.Guests of the Holiday Inn Express & Suites Fairbanks, will find this beautifully appointed, state of the art hotel to be well situated for visits to attractions such as Carlson Center, Historic Downtown Fairbanks, and the University of Alaska.Our business travelers will love our hotel s proximity to Boeing, and First National Bank of Alaska.We offer 114 luxuriously appointed guest rooms, including suites equipped with deluxe new bedding, Smart Bath Collection, granite counter tops, 32 flat panel multimedia televisions, and wired/wireless high-speed Internet access. This newly constructed hotel also features an indoor pool, whirlpool, exercise room, business center, and meeting room. Ask about our Free Airport Shuttle Service 24/7. The next time travel takes you to Fairbanks Alaska , Stay Smart at the Holiday Inn Express & Suites Fairbanks Alaska! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Fairbanks

Address: 400 Merhar Ave, New Property, Fairbanks, AK 99701
Region: United States > Alaska > Fairbanks
Price Range: $171 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fairbanks 2.5*
Number of rooms: 114
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Also Known As:
Holiday Inn Express Hotel And Suites Fairbanks
Holiday Inn Express Fairbanks
Holiday Inn Express Hotel & Suites Fairbanks Alaska
Hotel Style:
#4 Family Hotel in Fairbanks
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Fairbanks staff and other travellers.
3 questions
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Regional Qld, Australia
over a year ago
Inglewood, California

See all questions (3)

Questions? Get answers from Holiday Inn Express Hotel & Suites Fairbanks staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views of sunrise from higher levels”
 of 5 bubbles pelton12, 19 Feb 2017 | Read review
“Upper floors are quieter”
 of 5 bubbles PhoenisSunDog, 29 Sep 2016 | Read review
“Top floor so no one 'walks over you'.”
 of 5 bubbles SueinSalem, 12 Aug 2016 | Read review
“If u want to open the window, take the side away from the freeway”
 of 5 bubbles 182fred, 9 Aug 2016 | Read review
“Do not get a room near the elevators, as they are noisy.”
 of 5 bubbles 552joanc, 19 Jul 2016 | Read review
5 of 5