GREAT STAY LOVE MY CLEANING LADY XIAO PING SHES SO ATTENTIVE ALWAYS MAKE YOU FEEL COMFORTABLE. She needs to be the manager very soon !!! Always clean and always understandable. I arrived here in December and each day I request for her I would like her to only clean my room !!
My wife and I have stayed at this location upwards of 50 times since 2016. We consider it our home away from home after having moved out of Brooklyn when we come back on business or to visit family. The neighboring Aloft often offers better rates, but we much prefer the rooms at the Sheraton (especially the suites if you can snag one). Pre-COVID, the service and experience were exceptional for the location and price. Then, management unfortunately took the opportunity to cut expenses once the pandemic came along. It’s been well over a year (close to two) since the closure of the club lounge was no longer necessary, yet it still remains closed to this day. It’s inexcusable to have eliminated that perk for elite Marriott members for what appears to be nothing more than a cost cutting measure. All of that being said, the staff at the Sheraton Downtown Brooklyn is consistently excellent, patient, and guest oriented. Service levels have improved since the pandemic stripped this place of staffing and lowered its housekeeping standards for a bit. Things are pretty much back to normal, hence my five star rating. Elianna has been truly awesome on multiple occasions at checkin and throughout our recent stays! Thanks Elianna for taking care of us and quickly resolving the AC issue in our room the other day. I should also point out the location of this Sheraton is especially ideal for quick access to the city (5 min on the 2/3) and parts of Brooklyn (subway or foot). You’re truly in the center of it all. Ignore the construction in the surrounding area. And leave the car at home if at all possible because driving in the area is quite problematic. Also be sure to take care of the guys at Brooklyn Deli on the corner. Great deli breakfasts and late night sandwiches! To management: it’s time to bring back the club lounge perks for elites. 😬…
I have stayed in Marriott Hotels almost a thousand nights. This hotel is by far, the worst. They put us below the night club and kept us awake until 330AM. We asked to be moved 3 times, they would not. We were told the Manager would call 3 times by hotel staff and 3 times by Marriott Titanium Customer Service, never got a call. I could go on about other major shortcomings of this hotel and its argumentative wait staff in the restaurant, but I have spent too much of my life on this already. Take it from me. find another hotel.
Location for the hotel is terrific, right in Downtown Brooklyn. Great proximity to subway, shops, restaurants and underground mall. As expected, parking is problematic and even difficult to unload luggage from the car at the entrance due to its being on a narrow street. Self-service parking is available right around the corner for a very reasonable $35/night. Check-in staff is very pleasant and accommodating. Our room was ready hours before our arrival and was confirmed by text. Elevators work fine. We had no problem with waiting for the elevator or too many people. There are several elevator banks available. Room was clean and had a wonderful view. Bed was very comfortable and heat/air conditioning worked fine. Two issues of note, for which I only give a 4 star rating: 1) Water pressure was variable. We were on 25th floor and the water pressure continuously cycled from medium to low pressure every 30 seconds or so. This made it important to use the sink and shower 'strategically' and anticipate low water pressure. Fortunately, it self-corrects (after about 30 seconds) 2) Beware the 25th floor: One floor above is the Kimoto Rooftop Lounge. On both Friday and Saturday night, we could not only hear, but also feel the bass vibrations from the loud music playing above us late at night. It didn't stop until about 2 AM both nights. We were fortunate to have ear plugs, but could still feel the rhythmically thumping bass. I would hope, but can't confirm if lower floors have the same problem. Despite this, we will likely return, but choose a lower floor.…
So my sister and I are here for our birthday weekend and it's not starting out great. The hotel website is false advertising, no Starbucks and noexican restaurant. There is a coffee shop and an Italian restaurant, the pool is not available to guests. The vending machine is on one floor and only takes cash and the front desk does not have any. They have you pay for your stay in full when you check in along with $250 incidentals, which I've never seen before. The heat in our room was not working and no other suite available to move to, so we have a space heater that we have to move from room to room. Totally disappointed for $500 a night room.
This was our second stay as it's in a great location for my husband and I for business. We had a very good stay the first time and about the same this last time. As a Titanium we did get a suite upgrade which made a big different. We did loose being on a higher floor, but the room size made up for it. We did find in the smaller rooms you don't have a fringe, but the suite did come with one. All the places nearby make this very convenient to getting around. I do agree with reviews that note customer service can be a bit inconsistent and that walls are thin. Without the lounge open it's frustrating that you get breakfast vouchers and always have to pay more.
The property location is not an issue -- It's close by to a lot of restaurants, subway, etc.. Can't blame the property for being in a shadier part of Brooklyn, but that's how it is these days. The property itself is very busy, you might have to wait for the elevators quite a bit. The service, however, is where I have issues. Do not disturb signs will not get respected, and expect housekeeping to knock on your door or just barge in. Combined with the aging hotel room decor, along with the absurd hotel prices in NYC, I wouldn't say this place is worth it.
I normally sleep well in Sheraton's but this hotel has the most uncomfortable bed. Please also believe the other reviewers complaining of roaches in the room. I didn't believe it and stayed anyway, I woke up in the middle of the night just from being so uncomfortable and when i turned on the light there were 2 roaches crawling on the floor. Stay away
This hotel have the most comfortable beds and sheets that I’ve ever slept on. The room is clean and modern. Yes I would love to come back again and again. Great location being right in the center of downtown Brooklyn. Close walking distance to the train stations and shopping area. I’m very pleased with this hotel and staff and the facilities in which I didn’t have enough time to take advantage of but next time I come to visit.
It gets two stars (dots?) for having shampoo, conditioner, body wash, lotion, q-tips, cotton balls, a nail file, a shower cap, etc. I'll look past the ripped duvet. Other than that, I would have given anything to have stayed at somewhere else. Even a Holiday Inn or similar. As soon as we walked in, we knew it would not be good. The lobby smelled of sewage and maintained that smell the entire five nights we were there. Also in the lobby in the middle of the day were a couple of people who were not guests asking for toothpaste - the male appeared to be tweaked out on something, and the female was seemingly, well...a lady of the night. A Brooklyn resident later informed us to be very careful at our hotel, that she once lived in the area and there was a halfway house next door. That explained a lot, actually. But what it made worse was the fact that the security feature on the elevators that required a room key to get to guest floors wasn't functioning. No room key required. Full building access. I actually *removed* my "Do Not Disturb" tag each evening so as to not draw the attention of any unauthorized person who might possibly access the floors. It simply didn't feel safe. My coworker's shower heads were moldy and one looked down to find she was bathing with a roach. Fine, roaches. NY. I get it. But it's just another negative on a long list of them. They also say that their policy is no housekeeping unless requested. Great. We don't typically want it, anyway. A coworker was not given a "Do Not Disturb" sign, which she chalked up to the fact that we were told there was no housekeeping unless requested. She came back to find housekeeping had cleaned her room. If you're told no one will be in your room (and not given a way to signal to housekeeping that you'd like them to pass you by), it's a little upsetting to find that someone's rifled through your room. This is small, but if you are taking rideshare from this hotel, you can't put in the name of the hotel. They wind up on the other side of the block so you'll learn that you need to adjust your pin or put in a totally separate address the hotel can give you. Not all that seamless. And two out of the four people who picked us up told us the location is terrible for getting in and out. Finally, I find their method of collecting payment so ridiculously weird. I had a simple, consecutive five-night stay. For that stay which could literally have been one charge, I have SEVEN entries from the hotel on my credit card. Two of which are credits of various amounts. In the end, it looks like it's going to balance out to the correct number. But their roundabout way to get there is completely unnecessary and requires me to keep a close eye on my account and do the math to make sure it comes out to my actual final total. The only redeeming quality I found with the hotel was a really, really nice man who was standing out front with us and chatting with us while we waited for our rideshare. I'd say the coffee shop in the lobby (the Purple Rainbow Cafe) would be another redeeming quality, but I don't care for the smell of sewage with my coffee. It was rough. Especially for the price. I'd avoid it if at all possible. The Ace Hotel isn't far from there and is great. It's slightly more expensive, but our mantra for this hotel every time it let us down was "you get what you pay for." Indeed, you do.…