Sheraton Brooklyn New York Hotel
228 Duffield Street, Brooklyn, NY 11201-5303
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Avg. S$460 /night, 10/4 - 10/5
S$649
per night
S$421
per night
S$193
per night
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3.5
#36 of 103 hotels in BrooklynLocation
Cleanliness
Service
Value
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Paid internet
Heated pool
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Complimentary toiletries
Hair dryer
Iron
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Spanish
Location
228 Duffield Street, Brooklyn, NY 11201-5303
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
LaGuardia Airport
13.2 km•
See all flights
Newark Liberty Intl Airport
16.1 km•
See all flights
Hoyt St
2 min•New York City Subway
Car Hire
151 Restaurants
within 0.5 kilometers
Reviews
3.5
1,630 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Sheraton Brooklyn New York Hotel stands out for its excellent location, with guests appreciating its close proximity to subway lines and attractions. Cleanliness is a strong point, with tidy rooms and efficient housekeeping, although some guests have noted occasional shortcomings in restocking amenities. However, the hotel's value is questioned due to hidden costs and service quality that doesn't align with the prices.
While amenities and the quiet HVAC system receive some praise, the breakfast and club services leave several guests wanting more. Room issues, including readiness and noise, alongside slow and sometimes unprofessional service, have caused some frustration among visitors.
Location
Convenient
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
Recently spent 4 nights at this location and found the rooms to be small - no refrigerator, no drawer storage, noise from adjoining room. As a platinum member I did not get an upgrade - told no upgrade rooms were available. As I discovered the area, I found that it is very close to a subway station where you can take an express train to Manhattan. It is also close to many stores and restaurants and the Barclay Center. There was always a wait for elevators. If you don't mind an average room in exchange for a good location and you get a reasonable rate - then this is a good option.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location for the hotel is terrific, right in Downtown Brooklyn. Great proximity to subway, shops, restaurants and underground mall. As expected, parking is problematic and even difficult to unload luggage from the car at the entrance due to its being on a narrow street. Self-service parking is available right around the corner for a very reasonable $35/night.
Check-in staff is very pleasant and accommodating. Our room was ready hours before our arrival and was confirmed by text. Elevators work fine. We had no problem with waiting for the elevator or too many people. There are several elevator banks available.
Room was clean and had a wonderful view. Bed was very comfortable and heat/air conditioning worked fine.
Two issues of note, for which I only give a 4 star rating:
1) Water pressure was variable. We were on 25th floor and the water pressure continuously cycled from medium to low pressure every 30 seconds or so. This made it important to use the sink and shower 'strategically' and anticipate low water pressure. Fortunately, it self-corrects (after about 30 seconds)
2) Beware the 25th floor: One floor above is the Kimoto Rooftop Lounge. On both Friday and Saturday night, we could not only hear, but also feel the bass vibrations from the loud music playing above us late at night. It didn't stop until about 2 AM both nights. We were fortunate to have ear plugs, but could still feel the rhythmically thumping bass. I would hope, but can't confirm if lower floors have the same problem.
Despite this, we will likely return, but choose a lower floor.
Check-in staff is very pleasant and accommodating. Our room was ready hours before our arrival and was confirmed by text. Elevators work fine. We had no problem with waiting for the elevator or too many people. There are several elevator banks available.
Room was clean and had a wonderful view. Bed was very comfortable and heat/air conditioning worked fine.
Two issues of note, for which I only give a 4 star rating:
1) Water pressure was variable. We were on 25th floor and the water pressure continuously cycled from medium to low pressure every 30 seconds or so. This made it important to use the sink and shower 'strategically' and anticipate low water pressure. Fortunately, it self-corrects (after about 30 seconds)
2) Beware the 25th floor: One floor above is the Kimoto Rooftop Lounge. On both Friday and Saturday night, we could not only hear, but also feel the bass vibrations from the loud music playing above us late at night. It didn't stop until about 2 AM both nights. We were fortunate to have ear plugs, but could still feel the rhythmically thumping bass. I would hope, but can't confirm if lower floors have the same problem.
Despite this, we will likely return, but choose a lower floor.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Be careful of 25th floor, especially on weekends. Nightclub/lounge just above plays very loud...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The guy who checked me in (orange color beard) was super rude. Did not welcome me, just said "credit card" not even please. He was even more rude when I confronted him about his bad manners.
Room is very clean but constant noise from elevators and generator or heating system. I could also hear the bathrooms being used above me and the sounds were not pleasant.
In room heating system is too noisy to use.
Bed is comfortable but pillows are old and lumpy. Also i hate the way that the duvet cover is just folded over the duvet not sealed at any side. During the night the sheets move and you end up sleeping directly under the internal duvet which is probably not changed from one guest to the next.
Food from the restaurant was actually good, and starbucks is convenient.
Pool closed and wifi down throughout my stay.
Nice walk into Brooklyn Bridge park and some decent shops close by.
I always use Marriott group properties but I will not stay here again.
Room is very clean but constant noise from elevators and generator or heating system. I could also hear the bathrooms being used above me and the sounds were not pleasant.
In room heating system is too noisy to use.
Bed is comfortable but pillows are old and lumpy. Also i hate the way that the duvet cover is just folded over the duvet not sealed at any side. During the night the sheets move and you end up sleeping directly under the internal duvet which is probably not changed from one guest to the next.
Food from the restaurant was actually good, and starbucks is convenient.
Pool closed and wifi down throughout my stay.
Nice walk into Brooklyn Bridge park and some decent shops close by.
I always use Marriott group properties but I will not stay here again.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RobertG7366, Manager at Sheraton Brooklyn New York Hotel
Responded 27 Feb 2020
Dear Mr. jamesa1980, Thank you for taking the time to share your feedback from your recent stay with us. I am sorry we failed to provide a warm welcome at check-in. We will make sure your feedback is shared with our front desk team to ensure similar situations are not repeated. Again, thanks for your feedback. We appreciate your business.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I have stayed at this location upwards of 50 times since 2016. We consider it our home away from home after having moved out of Brooklyn when we come back on business or to visit family.
The neighboring Aloft often offers better rates, but we much prefer the rooms at the Sheraton (especially the suites if you can snag one).
Pre-COVID, the service and experience were exceptional for the location and price. Then, management unfortunately took the opportunity to cut expenses once the pandemic came along. It’s been well over a year (close to two) since the closure of the club lounge was no longer necessary, yet it still remains closed to this day. It’s inexcusable to have eliminated that perk for elite Marriott members for what appears to be nothing more than a cost cutting measure.
All of that being said, the staff at the Sheraton Downtown Brooklyn is consistently excellent, patient, and guest oriented. Service levels have improved since the pandemic stripped this place of staffing and lowered its housekeeping standards for a bit. Things are pretty much back to normal, hence my five star rating.
Elianna has been truly awesome on multiple occasions at checkin and throughout our recent stays! Thanks Elianna for taking care of us and quickly resolving the AC issue in our room the other day.
I should also point out the location of this Sheraton is especially ideal for quick access to the city (5 min on the 2/3) and parts of Brooklyn (subway or foot). You’re truly in the center of it all. Ignore the construction in the surrounding area. And leave the car at home if at all possible because driving in the area is quite problematic.
Also be sure to take care of the guys at Brooklyn Deli on the corner. Great deli breakfasts and late night sandwiches!
To management: it’s time to bring back the club lounge perks for elites. 😬
The neighboring Aloft often offers better rates, but we much prefer the rooms at the Sheraton (especially the suites if you can snag one).
Pre-COVID, the service and experience were exceptional for the location and price. Then, management unfortunately took the opportunity to cut expenses once the pandemic came along. It’s been well over a year (close to two) since the closure of the club lounge was no longer necessary, yet it still remains closed to this day. It’s inexcusable to have eliminated that perk for elite Marriott members for what appears to be nothing more than a cost cutting measure.
All of that being said, the staff at the Sheraton Downtown Brooklyn is consistently excellent, patient, and guest oriented. Service levels have improved since the pandemic stripped this place of staffing and lowered its housekeeping standards for a bit. Things are pretty much back to normal, hence my five star rating.
Elianna has been truly awesome on multiple occasions at checkin and throughout our recent stays! Thanks Elianna for taking care of us and quickly resolving the AC issue in our room the other day.
I should also point out the location of this Sheraton is especially ideal for quick access to the city (5 min on the 2/3) and parts of Brooklyn (subway or foot). You’re truly in the center of it all. Ignore the construction in the surrounding area. And leave the car at home if at all possible because driving in the area is quite problematic.
Also be sure to take care of the guys at Brooklyn Deli on the corner. Great deli breakfasts and late night sandwiches!
To management: it’s time to bring back the club lounge perks for elites. 😬
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked a last minute one night stay here when I found myself in Brooklyn unexpectedly and needed a place to crash for the night. Definitely not my usual circumstances of traveling but as a Marriott Titanium member, I immediately assumed to find the closest Marriott and book it.
It was after midnight and the Marriott site no longer allowed same-night bookings so I called the property directly. The front desk staff told me they were sold out. (first lie)
Then I called the Marriott 1-800 number to see what properties were not sold out... Turns out Sheriton Brooklyn was one of them and they made me reservation. I showed up at the hotel shortly thereafter and the front desk people seemed unwilling or unable to find my reservation or to check me in. I spent maybe half an hour at the counter while they fumbled around with their computer, asked me the same questions over and over, repeatedly insisted that I was mistaken about the date of my own reservation (I was not mistaken), didn't offer me any kind assistance at all, and eventually I had to just give up and walk away from the property.
While I was waiting for the one unhelpful desk person to not find my reservation, I asked the other person about the hotels amenities and there are none. For example there is no breakfast, not to buy, nothing free for platinums. "Because covid". Also noticed that the Aloft next door (which is really just the same building divided into two, separately branded properties owned by the same operator) had a lobby full of security staff and it looked a bit like a TSA screening area. This is because the Aloft is now operating as a homeless shelter. And, overall, the area late at night is dark, sketchy, and even though I have lived in New York City and have been in many questionable neighborhoods....this street I actually felt nervous walking around by myself. Especially nervous to be carrying a backpack including some valuables.
So, eventually, they shrug at me, like "I don't know what you want us to do" and I gave up and left. Marriott has a guarantee that if you book a room and they won't check you in, you get a considerable compensation. So of course after this incident I contacted Marriott and asked to be compensated and that's when the hotel started to shamelessly lie - because it would be the hotel themselves who actually has to pay the guest not Marriott. The hotel claimed I had intentionally cancelled my own reservation (no) and after that excuse was proven false they came up with 2 or 3 more new and completely different explanations, all with the intent of weaseling out of the guarantee.
Eventually Marriott threw me some comp themselves but I would caution all travelers to stay as far away from this dump as possible.
It was after midnight and the Marriott site no longer allowed same-night bookings so I called the property directly. The front desk staff told me they were sold out. (first lie)
Then I called the Marriott 1-800 number to see what properties were not sold out... Turns out Sheriton Brooklyn was one of them and they made me reservation. I showed up at the hotel shortly thereafter and the front desk people seemed unwilling or unable to find my reservation or to check me in. I spent maybe half an hour at the counter while they fumbled around with their computer, asked me the same questions over and over, repeatedly insisted that I was mistaken about the date of my own reservation (I was not mistaken), didn't offer me any kind assistance at all, and eventually I had to just give up and walk away from the property.
While I was waiting for the one unhelpful desk person to not find my reservation, I asked the other person about the hotels amenities and there are none. For example there is no breakfast, not to buy, nothing free for platinums. "Because covid". Also noticed that the Aloft next door (which is really just the same building divided into two, separately branded properties owned by the same operator) had a lobby full of security staff and it looked a bit like a TSA screening area. This is because the Aloft is now operating as a homeless shelter. And, overall, the area late at night is dark, sketchy, and even though I have lived in New York City and have been in many questionable neighborhoods....this street I actually felt nervous walking around by myself. Especially nervous to be carrying a backpack including some valuables.
So, eventually, they shrug at me, like "I don't know what you want us to do" and I gave up and left. Marriott has a guarantee that if you book a room and they won't check you in, you get a considerable compensation. So of course after this incident I contacted Marriott and asked to be compensated and that's when the hotel started to shamelessly lie - because it would be the hotel themselves who actually has to pay the guest not Marriott. The hotel claimed I had intentionally cancelled my own reservation (no) and after that excuse was proven false they came up with 2 or 3 more new and completely different explanations, all with the intent of weaseling out of the guarantee.
Eventually Marriott threw me some comp themselves but I would caution all travelers to stay as far away from this dump as possible.
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'd stayed here before (great location) and it was mediocre, but this time it was a horrible comedy of errors. The toilet was running/leaking when I came into the room the first time, there is minimal water pressure and only lukewarm water, there are old hooks on the walls with no art, etc. I had to ask for shower gel (they provided a bar of soap) and the bath towels are those tiny ones you might expect at a Motel 6. Now I finally got a good night's sleep and the alarm clock went off at 6:06 - apparently housekeeping accidentally turned it on. Of course, this will severely compromise my day, and I am only here for 5 days. I will find a different place next time and suggest you do too!
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Date of stay: October 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is extremely overpriced for the standard of product/service provided.
At the time of my stay (5/20/2022), the hotel was experiencing major failure of the air conditioning system. The service outage was not disclosed to me in advance of my stay, nor upon check-in. The room I stayed in (room #1907), was impacted by the outage. The AC would only blow hot air, so we were forced to keep the system off for the entirety of our stay. If we opened the window to let some air flow, we were subjected to the bright lights and loud noise from the surrounding city streets. It was 80 degrees in the room all night long, even with the windows opened. The lobby of the hotel was also impacted by the outage. This highly trafficked area was very warm, with little to no airflow. This comes at a time when NYC is at high risk for COVID spread and weather conditions call for both a heat and air quality advisories. In other words, during this time, a functioning air filtration/cooling system would be most vital to the health and safety of hotel guests.
In addition to the cooling system failure, the toilet in the room was not working properly. Upon arrival, the toilet wouldn't flush. Maintenance was called to the room twice and insisted it was fixed, but the toilet leaked and the water ran constantly. We were forced to shut the water off at the valve of the toilet, only turning it on when necessary to flush.
The hotel was booked to capacity, therefore unable to move us to another room with a working toilet and air conditioning.
At checkout, I expressed my dissatisfaction and was told I would be contacted by a manager who could help rectify the above mentioned shortcomings. I have yet to hear from anyone.
I do not recommend this hotel. Even if the air conditioning system had been working, the service was horrible and the facility not well maintained.
At the time of my stay (5/20/2022), the hotel was experiencing major failure of the air conditioning system. The service outage was not disclosed to me in advance of my stay, nor upon check-in. The room I stayed in (room #1907), was impacted by the outage. The AC would only blow hot air, so we were forced to keep the system off for the entirety of our stay. If we opened the window to let some air flow, we were subjected to the bright lights and loud noise from the surrounding city streets. It was 80 degrees in the room all night long, even with the windows opened. The lobby of the hotel was also impacted by the outage. This highly trafficked area was very warm, with little to no airflow. This comes at a time when NYC is at high risk for COVID spread and weather conditions call for both a heat and air quality advisories. In other words, during this time, a functioning air filtration/cooling system would be most vital to the health and safety of hotel guests.
In addition to the cooling system failure, the toilet in the room was not working properly. Upon arrival, the toilet wouldn't flush. Maintenance was called to the room twice and insisted it was fixed, but the toilet leaked and the water ran constantly. We were forced to shut the water off at the valve of the toilet, only turning it on when necessary to flush.
The hotel was booked to capacity, therefore unable to move us to another room with a working toilet and air conditioning.
At checkout, I expressed my dissatisfaction and was told I would be contacted by a manager who could help rectify the above mentioned shortcomings. I have yet to hear from anyone.
I do not recommend this hotel. Even if the air conditioning system had been working, the service was horrible and the facility not well maintained.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Don’t stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Initially we planed on staying for 3 nights but, due to the bad experience and bad service in the hotel, we’ve decided to book a different hotel for the 3rd night.
I know what the name Sheraton stands for. In my opinion, the Sheraton Brooklyn is not up to the Sheraton standard.
The bad experience we had, includes the following:
1. There was a very weak water current / drip of water from the shower hose. But it was late and we were tired, we had to shower like that. Only in the next morning we called the reception to send someone to fix the issue. He replaced the whole tap, thus the problem was partially solved as the current was only slightly stronger.
2. The sheets that cover the bed, reach only 2/3 of the length of the bed, leaving the feet and the lower part of the leg with no sheet underneath. Never seen such a peculiar sheet arrangement in all of my 400 stays with Sheraton. Before we left for few hours we told the reception and they’ve committed to take care of it. On our return, we were surprised to find out that the sheets were arranged in this configuration again. We called the front desk and an unpleasant guy named Felix asked us the same questions again and again. The issue was not taken care of for a long time. After 2 hours someone arrived and brought with him several sheets, probably expecting that we would arrange the beds, as “all of the housekeeping personnel had left at 5pm”. In order to solve the “complex situation”, the front desk manager asked us to change a room. I told him that it will be easier for me to set up the bed by myself, as I have finally done.
3. Due to COVID restrictions the concierge lounge was not operating. There are many hotels in the chain that did operate the lounge (e.g. Marriot Detroit Troy in which we’ve stayed few days earlier) and others provided us with daily vouchers to replace the lounge (The Row hotel Boston our previous stay). In your hotel even the vouchers were not provided.
4. As a platinum guest I am intitled to get a free breakfast either in the lounge or a free breakfast instead of the welcome points. In this case I received only a voucher of 18$ and even though I had a very light breakfast (only one dish of eggs) with a cup of coffee, I ended up paying 10$ extra per person (that were not able to put on the room’s tab. All the dishes in the menu are 16-18$ before tax Breakfast experience was even worst, as the waiter that attended our table was working without a mask (which is mandatory in NYC). He was not willing to put it on, even after I’ve asked him twice to do so.
5. Parking – it was mentioned in the hotel info that there is parking service for 35$ daily. It is quite far to drive there and in addition, it was not mentioned that you are allowed to take your car out only once a day!
Due to the above we stayed the 3rd night in a different hotel.
I know what the name Sheraton stands for. In my opinion, the Sheraton Brooklyn is not up to the Sheraton standard.
The bad experience we had, includes the following:
1. There was a very weak water current / drip of water from the shower hose. But it was late and we were tired, we had to shower like that. Only in the next morning we called the reception to send someone to fix the issue. He replaced the whole tap, thus the problem was partially solved as the current was only slightly stronger.
2. The sheets that cover the bed, reach only 2/3 of the length of the bed, leaving the feet and the lower part of the leg with no sheet underneath. Never seen such a peculiar sheet arrangement in all of my 400 stays with Sheraton. Before we left for few hours we told the reception and they’ve committed to take care of it. On our return, we were surprised to find out that the sheets were arranged in this configuration again. We called the front desk and an unpleasant guy named Felix asked us the same questions again and again. The issue was not taken care of for a long time. After 2 hours someone arrived and brought with him several sheets, probably expecting that we would arrange the beds, as “all of the housekeeping personnel had left at 5pm”. In order to solve the “complex situation”, the front desk manager asked us to change a room. I told him that it will be easier for me to set up the bed by myself, as I have finally done.
3. Due to COVID restrictions the concierge lounge was not operating. There are many hotels in the chain that did operate the lounge (e.g. Marriot Detroit Troy in which we’ve stayed few days earlier) and others provided us with daily vouchers to replace the lounge (The Row hotel Boston our previous stay). In your hotel even the vouchers were not provided.
4. As a platinum guest I am intitled to get a free breakfast either in the lounge or a free breakfast instead of the welcome points. In this case I received only a voucher of 18$ and even though I had a very light breakfast (only one dish of eggs) with a cup of coffee, I ended up paying 10$ extra per person (that were not able to put on the room’s tab. All the dishes in the menu are 16-18$ before tax Breakfast experience was even worst, as the waiter that attended our table was working without a mask (which is mandatory in NYC). He was not willing to put it on, even after I’ve asked him twice to do so.
5. Parking – it was mentioned in the hotel info that there is parking service for 35$ daily. It is quite far to drive there and in addition, it was not mentioned that you are allowed to take your car out only once a day!
Due to the above we stayed the 3rd night in a different hotel.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms in this hotel are okay, the staff is nice, but that is about where it ends. The entry to this hotel is under construction and the scaffolding provides shelter to a lot of "activity" and not good activity. The smell of cigarettes and marijuana will knock you down every time you go in and out. The restaurant in this hotel was poor, we ate there once and were two of the only diners and poor attention and gnats and flies had to constantly be shooed away. I got a hamburger and felt funny after I ate it, I did not get sick but was worried. I had stayed at the Marriott Brooklyn Bridge the week prior but my co-workers said the rooms here were not bad so I joined them the next week. Big mistake, will pay extra to stay somewhere other than here if I am ever in the area again.
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Date of stay: July 2021Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: Don't stay in any of them, but if you do mid level 5, 6, 7 probably the best choice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disappointed in our stay. Bring your earplugs if you have a hope to sleep. Customer service was not courteous. I spent $400 on a one night stay here to not get any rest. Management mentioned they would comp me $75 and this would be refunded a few days later to my card, however this never happened. Will certainly not return.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RobertG7366, Manager at Sheraton Brooklyn New York Hotel
Responded 9 Feb 2020
Dear seanbB2139GD, Please accept our sincere apologies for the experience you had. Our team is already to take on any challenge you may experience during your stay. If something doesn't suit you, simply let us know and we will make it right. Again, thank you for choosing to stay with us. I hope you can give us another chance in the near future. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"DO NOT BOOK HERE. The staff hates their jobs and they don't provide any level of service beyond "WORST""Read full review
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PRICE RANGE
S$255 - S$524 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBrooklynDowntown Brooklyn
NUMBER OF ROOMS
321
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sheraton Brooklyn New York Hotel
Which popular attractions are close to Sheraton Brooklyn New York Hotel?
Nearby attractions include Brooklyn Tabernacle Church (0.3 km), The Escape Game Brooklyn (0.1 km), and Bargemusic (0.1 km).
What are some of the property amenities at Sheraton Brooklyn New York Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Sheraton Brooklyn New York Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sheraton Brooklyn New York Hotel?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Sheraton Brooklyn New York Hotel?
Conveniently located restaurants include Shake Shack Downtown Brooklyn, Junior's Restaurant, and Dekalb Market Hall.
Are there opportunities to exercise at Sheraton Brooklyn New York Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sheraton Brooklyn New York Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Brooklyn.
Are any cleaning services offered at Sheraton Brooklyn New York Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Brooklyn New York Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Brooklyn New York Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Brooklyn New York Hotel?
The staff speaks multiple languages, including English and Spanish.