Had a great time staying at Ace Hotel in Brooklyn. The room was fantastic, great views, comfy bed, and top notch staff. Marc & Mickey at reception were memorably great, super helpful and accommodating.
Hard to beat this location in downtown Brooklyn right by the subway and within walking distance to Dumbo. The rooms are well designed and full featured. Helpful and friendly staff as well. Would definitely stay there again.
I stayed at the Ace Hotel while my apartment was undergoing emergency repairs. I arrived with my cat Serenity just after 6am and the entire staff was understanding, empathetic, and made my stay there a haven during a stressful time. Serenity was living her best life! The room was spacious and the bed delightfully comfortable. I can not thank the staff there for everything they did for us! I had a cocktail in The Lobby and it was perfection. Unfortunately there was no way to make coffee in the room, but there are two spectacular coffee shops just at street level. I will be back! And hopefully under much less stressful circumstances!
The room was perfect. The setting was perfect. The staff was perfect. Our stay was perfect. I'll never forget it. A staycation to end all staycations. In fact, our time there was so good, I told my mother and sister and her family to stay at the Ace next time they came in to visit me in Brooklyn, and they did and loved it, too.
I had a small electronic device (an Oura ring) either stolen from my room or thrown away by housekeeping. I left it on the bedside table in the morning and it was gone when I came back in the evening. I only wear the ring in the evening, and never during the day. The hotel was profoundly uninterested in helping me or engaging with me on the topic in any way. Generally okay with the property -- though you can occasionally feel the train going under it -- but the staff was unpleasant around this incident and though I have very frequent travel to downtown Brooklyn, I will never be staying at this property again.
Upon first arriving, the reception staff (Vanessa + Miki) provided a very warm and friendly welcome -- super attentive with a very easy-going vibe. At check-in I was upgraded to a larger room, which was a pleasant surprise. When I found that the upgraded room handn't yet actually been cleaned and ready, I phoned reception and spoke again to Vanessa who was sincerely apologetic. Immediately Miki came up with a key to a new room a few floors down. Walking into the new room, I couldn't have been more pleasantly surprised: a large corner suite with fantastic views that set the tone for a great night's visit to Brooklyn. Couldn't have had a nicer stay -- and I'll definitely be back the next time I'm in town. Thanks again to Vanessa, Miki and Janeva for the fantastic, friendly service. Keep this great crew around!…
The service was superb and Gerry at the front desk is so kind, helpful, accommodating! He was helpful prior to our visit via phone as we had a few extenuating circumstances regarding our arrival and I had also requested a quiet room and he met that need and gave us the best view on the 12th floor (out of 13) so could not be beat. He was reassuring and so courteous throughout our visit. Other staff at the front desk were also kind and accommodating but most of our interaction was with Gerry and he went the extra mile and beyond for us. We did eat one late meal after a show at the Ace restaurant and the food was good and our server was also accommodating re my dietary needs. Thanks to the Ace staff, especially Gerry, for making our stay as good as it could be.
Great sized room for a hotel in NYC. Very nice helpful staff. Everything you could need is conveniently located. Very reasonable price for the staying during the holidays. Located in a good, soon to be over developed neighborhood. Would highly recommend this hotel!
We stayed here on a 5 day trip to New York. The reception staff were very friendly and welcoming. The rooms were a good size and very comfortable. If I had one criticism , it would be , there wasn't enough drawer space. It would have been good to have breakfast tbags and some coffee satchels. Sadly we didn't use any of the Hotels facilities .
The hotel truly lived up to its reputation. My wife and I recently visited the hotel and it was an outstanding experience all around. The rooms were sophisticated yet warm, the restaurant was delicious and fun, and the location couldn't be beat.
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