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Hotel Indigo

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#21 of 68 Hotels in Brooklyn
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Indigo
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560 Reviews from our TripAdvisor Community

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Showing 508: English reviews
Jersey City, New Jersey
Reviewed 2 weeks ago

I stayed at Hotel Indigo for a wedding in Brooklyn and was very impressed. The staff was wonderful and even brought a bottle of champagne to our room as the bridesmaids were getting ready for the rehearsal dinner. For NYC, the rooms were a decent size and the decor was modern. On the 2nd night, we did have a problem...

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Thank Afaye_mattia
Braunschweig, Germany
Reviewed 2 weeks ago via mobile

We were really good welcome in the hotel everyday, once they even called us to the room to be sure everything was ok, because they did not see us coming back (and it is a big hotel with 19 floors). Rooms with king size are cozy and double room with 2 queen beds was really big and nice to have....

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Thank Nerea A
台灣台北市
Reviewed 3 weeks ago

This was the worst hotel experience I have ever had. The check-in was not professional, the receptionist did not provide ant Spire member privilege such as drinks(or at least bottled water) or welcome points. The receptionist named Nicole was very rude and not professional. She wrote off a system assigned upgrade on the form she printed out in front of...

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Helpful?
1Thank MarvinMa
Sue K, Front Office Manager at Hotel Indigo, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Please do contact me directly, I would love to discuss further on what had happened. We hope you choose to...

Oxford, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed here for a week over the Christmas period. We found it to be a lovely hotel. The location was fantastic in the middle of downtown Brooklyn. Many subway stations close by to get to the tourist sites of manhattan in 20 mins or so. The staff were very friendly and helpful and the place was super clean including...

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Helpful?
Thank Luke M
Sue K, Front Office Manager at Hotel Indigo, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. We hope you will visit us again! All the best,

New York City, New York
Reviewed 3 weeks ago via mobile

I stayed at the Hotel Indigo in downtown Brooklyn, my reservation was initially from 11/24-11/26 (thanksgiving weekend). I understand the challenges that are sometimes endured in the hospitality business, for this reason it has taken me this long to write a review regarding my experience here, I was hoping the hotel management would work with me in finding a suitable...

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Helpful?
Thank Jenny D
IHGService, Guest Relations Manager at Hotel Indigo, responded to this review

Dear Jenny D, Thank you for sharing your experience regarding your stay. We are very sorry for the shortcomings, particularly with the unsatisfactory level of service, hotel amenities and facilities. Please know that these are not the standards that we aim for, nor that which we normally achieve. We’d like to obtain some additional details regarding your experience, so we...

Austin
Reviewed 3 weeks ago

Stayed here from the 15th - 19th of December and from the get go, the staff provided excellent customer service! Friendly and attentive during my entire stay! Had one issue (heater was not working in the room) and the staff took care of my needs and corrected the problem. There is alot of construction in the area but the sound...

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Helpful?
Thank Lil A
Sue K, Front Office Manager at Hotel Indigo, responded to this review

Thank you for your feedback. We appreciated your candid review- it was a pleasure being your host. We hope to see you again! All the best,

Paris, France
Reviewed 3 weeks ago

the rooms are small, i was alone but i had a double room so i can say it's really small for a couple , nothing to hang your clothes except 2 drawers under the bed, nothing for your luggage too... so it can be overpriced depend which price they're asking for because it can vary very much... one more thing...

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Thank arzklh
Sue K, Front Office Manager at Hotel Indigo, responded to this review

Thank you for your feedback. We appreciate your comments and will discuss with our team and make any changes necessary. We hope you stay with us again. All the best,

Newcastle, Australia
Reviewed 4 weeks ago via mobile

This hotel is in a fantastic location - close to subway, restaurants and shopping. We really enjoyed our stay and the staff were exceptionally friendly and nice. The rooms were very clean, modern with a big tv. The only small downer was the 'included' breakfast which was only partly true. We received a $15 voucher per person to use in...

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Thank Boss_Abroad
Sue K, Front Office Manager at Hotel Indigo, responded to this review

Thank you so much for your review. We appreciate your feedback greatly. It was truley a pleasure being your host. We hope to see you again. All the best,

Windsor and Maidenhead, United Kingdom
Reviewed 4 weeks ago

I have tried to limit myself to the facts so the reader can form his/her own view. We arrived on a cold Friday night. Went to the room and it was a little cool. I asked that the thermostat be checked and the engineer came and confirmed it was not working and we would have to change rooms. So we...

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Helpful?
Thank Le_gourmet_Boca
Sue K, Front Office Manager at Hotel Indigo, responded to this review

Thank you for your feedback. Please accept my sincerest apologies for the inconvenience that you have faced during your stay. Rest assured this is not the normal action that we take for recoveries and will be discussed with our staff. We would love to make things right, please contact us directly to further discuss. All the best,

Millersville, Maryland
Reviewed 4 weeks ago via mobile

Stayed there for Barclay Center event with my father and 2 kids. A great place to stay for the price. Room had 2 queen beds which is hard to find. Had breakfast at the Hotel restaurant attached and it was very good. Small entrance to the hotel so a little hard to find.

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Helpful?
Thank Scott H
Sue K, Front Office Manager at Hotel Indigo, responded to this review

Thank you for your feedback Scott. You and your family is always welcomed back to the hotel. We hope you had a wonderful stay! All the best,

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Hotel Indigo

Address: 229 Duffield St, Brooklyn, NY 11201 (Formerly Hotel 718)
Region: United States > New York > Brooklyn
Price Range: $162 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hotel Indigo Brooklyn, New York
Hotel Style:
#13 Business Hotel in Brooklyn
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo staff and other travellers.
12 questions
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Questions? Get answers from Hotel Indigo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Several train stations located near by making this hotel very convenient into Manhattan!”
 of 5 bubbles LilA694, 27 Dec 2016 | Read review
“Make sure the heat or A/C works as soon as you arrive”
 of 5 bubbles Le_gourmet_Boca, 18 Dec 2016 | Read review
“Ask for a room away from the construction areas...”
 of 5 bubbles gmizner, 17 Nov 2016 | Read review
“There is a Starbucks in front.”
 of 5 bubbles VeronicaCervera, 15 Nov 2016 | Read review
“Double rooms are large than Queen or King.”
 of 5 bubbles Vodka141, 31 Oct 2016 | Read review
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