Great accommodation. The room was large and spacious. The breakfast was good with a wide variety of food and drink (hot and cold) to choose from. Friendly and helpful staff. Cleanliness is a priority with daily housekeeping and the surroundings clean. The location is good as there is easy access to public transport with the bus stop in front of the hotel. You can transfer to the Q train which goes to Manhattan. There are several restaurants and convenient store within walking distance. I would definitely stay again.
I believe this was only a 2 star hotel, but definitely deserves to be a 3 star. The girl at the front desk for check in was very pleasant and helpful. Very clean, and close to many restaurants. would definitely stay here again
still no housekeeping. Breakfast was excellent Was close to our family and is better than any other options. The breakfast had a large variety to choose from. Hot eggs, bread, pastries, cereal, waffle maker, yogurt.coffee, milk, juices. This was actually an enjoyable experience after paying almost 400$ per night without housekeeping. The just took our dirty towels and gave us clean towels. Did not replace any paper items or shampoo and soap.
we love our room it was soooooo quiet and cosy, the bathroom was soo clean and elegant. we wish we could stay more than 3 nighs it was soooo comfortable. closed to the Q subway to Manhattan we have the best mini honeymoon.
My room had bed bugs. I didn’t find a bug until I had stayed two nights, but was all bitten up. I showed the bug and my bites to the front desk and they refused to give a full refund. Then the man at front desk belittled me and lied to other guests about bugs. He also lied in a google review about a “3rd party exterminator investigation,” which never happened.
Firstly parking here is really easy they have a 2 floor parking lot. The hotel is right by the water with so many restaurants near by. The staff was friendly and helpful and the room was huge and clean. I had a personal work space with quick WiFi access I was very pleased with my stay!!!
We booked this hotel for our trip to New York on September 5th. On September 1st they emailed saying our booking had been cancelled due to maintenance work on the hotel. We had no help from them at all from them with finding alternative accommodation.In fact it was left up to us to cancel our rooms.
The hotel was decent if you need some place quick to stay. There was no good parking. It was very noisy. The air in the lobby was out. The card machine wasn’t working because it was so hot and we couldn’t check in. We had to wait almost an hour in the hot lobby before they said we could go to our room and they contacted us later to finish checking in.
My husband and I stayed in this hotel many times. This is mostly because we like the area and accomodation is limited. Another cheaper hotel is nearby, but almost always full. Overall it is a good hotel with clean rooms, all with A/C and heating unit and regular room service. Bathrooms are clean, well supplied and always with hot water. Some rooms at the basement level can be darker with older furniture. The internet connection works great. One may connect several devices at the same time. There is TV, mini fridge, and coffee/tea. There is quite a variety of food at breakfast, although the room is small and may be crowded at times. Food and utensils dry up periodically and one has to wait for replenishment. The weak point is the reception staff. They change frequently and apparently are not very experienced. They are mostly fixed in their mobile phones, do not greet customers, and sometimes not even interested to look at who is going in and out. I also had a disappointing experience on my latest stay when one receptionist asked my email and telephone number on check-out and subscribed me to the Best Western rewards scheme without informing me. Fortunately that was reversed later and I got a message from the manager. But be careful with the staff and urge them to explain properly what they are doing .…
The place has a fresh new look. The room was super clean, and contained amenities like a refrigerator and coffee maker, including complimentary coffee and tea. The complimentary breakfast offered more than anticipated, and the staff was very friendly and accommodating.
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