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I woke up to find numerous bed bugs on my sheets. I came home and had over 30 bites on my body. I had to wash and decontaminate all of my clothes and luggage and the entire car. We told the staff at checkout that...More
12 Thank Jacqueline365
Response from Pierre B, Manager at Glenstone LodgeResponded 29 May 2015
We take this matter very seriously, we have attempted to find you in our system and we do not find you as a guest that stayed here under your name. I also inquired with all the front desk clerks and they have no...More
This is within walking distance of the gift show and had plenty of parking as well as easy to find. Front desk employees were fine, rooms could use some updating. Room need remodeled and cleaned. This is in a good location within walking distance of...More
We stayed at this hotel as part of a time share preview. The hotel was just average. It was fairly clean. The front desks clerks were friendly and helpful. The property is a bit dated, but they are aware of that and had a sign...More
We truly did enjoy our stay here in July 2015. We only stayed one night because we were just extending our vacation. ( We weren't ready to leave yet.) We had a pool side room with 2 queen beds. If you have a poolside room,...More
We stayed at the Glenstone Lodge for 3 nights at the end of April, 2015. When we first entered the hotel we could really smell the chlorine from the pool. When we got to our room we found that there was a lot of rust...More
US$120 - US$180 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Claudette G | Property representative |
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying... More
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying customers. We hope a member or our staff was made aware of your discomfort with the different issues stated. All of the photos posted on the website are less than a month old, they are thru pictures of the hotel as of now. We certainly hope that this did not hinder you from fully enjoying yourselves while in Gatlinburg. It is our sincere hope that you may allow us another opportunity to better exceed your expectations. Thank you/