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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
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1,669 Reviews from our TripAdvisor Community

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Showing 1,664: English reviews
Harriman, TN
Reviewed 3 days ago NEW

The hotel was clean and very nice . The hot tub was beautiful as well as the fire pit . We stayed in a jacuzzi room with fireplace & a balcony, the jacuzzi was a good size and the gas fireplace was nice and warm , we will stay at this hotel again when we are in Gatlinburg.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank LesiRN
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear LesiRN, Thank you so much for your kind review on our beautiful property! We take pride in making our guests comfortable and well taken care of during their stay! We look forward to seeing you all on your next trip in town!

Nancy, Kentucky
Reviewed 5 days ago NEW

we stayed here when we took out kids from our youth group from church .it was very clean everyone very nice we walked down to the aquarium caught the trolley went to see the Christmas lights they had a great time they loved played in the pool the way the hotel was decorated for Christmas very pretty. would stay here...

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Helpful?
Thank cindi_sumpter
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear cindi_sumpter, We were so delighted to have you all stay with us during your trip to Gatlinburg! We certainly are glad to hear that you enjoyed your stay and more importantly would give us another chance to serve you again in the future! Hope to see you all again soon! Take care!

Gatlinburg, United States
Reviewed 6 days ago NEW

We enjoyed our 35th wedding anniversary at this hotel and were not disappointed with the accommodations. A whirlpool tub and fireplace made the room very cozy and comfortable. We would stay here again.

Review collected in partnership with Hilton Garden Inn
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1Thank N1367NQpatriciam
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear N1367NQpatriciam, 35 years of marriage is definitely a special time to celebrate and i'm so glad you chose us to serve you during your special occasion! We are also pleased to see that your suite was comfortable and to your liking and hope to see you all back with us in the near future! Take care and again Happy...

Louisville, United States
Reviewed 1 week ago

Very good accommodation. Handicap restrooms were excellent but bedrooms were a little tight for a wheelchair. Fabulous staff particularly Tony in the bar/restaurant. Room was reasonably priced. One the best in Gatlinburg.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Leonard H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Leonard H, Thank you for giving us the opportunity to serve you during your time in the Gatlinburg area. Our staff loves to hear that they made an impact with our guests and I certainly do too! Hope to see you again soon!

Miami, Florida
Reviewed 1 week ago

Excellent location, rooms are clean and very well maintain, just one block from the major attractions, you will not be disappointed, staff are friendly, this hotel represent the values of "Hilton", great experience !

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Travelerp01
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Travelerp01, Thank you so much for this great review and for choosing us on your recent trip to the Smokies. We are looking forward to serve you again in 2017 so we can provide you with another awesome stay. Take care! Ivan Antipin/AGM ivan.antipin@hilton.com

baltimore
Reviewed 1 week ago

I cannot say enough about this hotel or the people working there - from the desk clerks, managers and housekeeping. We were greeted warmly the moment we walked into the lobby. We had a slight issue with our room (which was our issue - not theirs) but the housekeeping manager took me to another room for my approval which was...

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Helpful?
Thank princesslac
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for your kind words, princesslac! I am so glad to hear that our hotel will be your "go to" place from now on and can promise that we will not disappoint. Have a great 2017 and thank you so much for spending Christmas holidays at our hotel! Take care! Ivan Antipin/AGM ivan.antipin@hilton.com

Concord, North Carolina
Reviewed 2 weeks ago

we have stayed here a few times and its always been very clean and the service is always great! it has a beautiful lobby with a fireplace and hot tub just right outside! the location is perfect! The fireplace In the room is great too!

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Helpful?
1Thank Anne H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for recognizing us, Anne H, for our great service and perfect location. Our entire team hopes to have many more opportunities to serve you and your family, and wants to thank you for choosing us when visiting Gatlinburg. Ivan Antipin/AGM ivan.antipin@hilton.com

Tuscumbia, Alabama
Reviewed 2 weeks ago

This hotel is a beautiful property close to everything. We were able to catch trolley in front of hotel to go wherever we were headed in Gatlinburg and there were many attractions and restaurants in walking distance.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank bamagirlDonna
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear bamagirlDonna, Thank you very much for staying with us and letting us know that your visit was satisfactory. Our location could not have been more convenient - we are within walking distance to everything in town and are on the trolley route. This is so important to many of our guests, and I want to say thank you for...

Summerville, South Carolina
Reviewed 2 weeks ago

Great Hilton property in a great location in downtown Gatlinburg. Newer, clean and exceptional staff. Really comfortable lobby you actually want to hang out in. Although did not have breakfast in the morning, we should have - first because it looked good and it wasn't crowded and 2nd because there were huge lines at all four breakfast spots in town...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank L3175QTscottp
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for this great review, L3175QTscottp! I hope we will have another chance to welcome you back very soon so you can again get to enjoy our exceptional amenities and welcoming staff members. You are so right about the breakfast -its definitely delicious and worth of trying. See you soon and thank you for visiting us. Ivan Antipin/AGM ivan.antipin@hilton.com

Oak Ridge, United States
Reviewed 2 weeks ago via mobile

Another Excellent Stay at our favorite Gatlinburg hotel. We thank our Creator for sparing this location from the fires.. not because of the structure, but for the most Wonderful Staff you could ever want to meet. Nearly all of these professionals have been here for over 5 years and most from the start. To see them all again safe and...

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Helpful?
Thank Loy M
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you so much for your loyalty to us and to the Hilton brand, Loy M. As you mentioned in your review, our central location, comfortable rooms and friendly staff members make a huge difference, so I hope that our property will continue being your "go to" place in the Smokies. We would like to invite you to visit us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $141 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Travelocity and Hotwire so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
27 questions
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North Carolina
7 months ago
Big Canoe, Georgia
9 months ago

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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they are all a good choice”
 of 5 bubbles cindi_sumpter, 12 Jan 2017 | Read review
“Away from street”
 of 5 bubbles N1113CEnancyb, 23 Nov 2016 | Read review
“Close to the action but off the main street.”
 of 5 bubbles PaulB514, 15 Nov 2016 | Read review
“Room with a balcony would be better”
 of 5 bubbles glo881, 27 Oct 2016 | Read review
“Enjoy the king size bed type rooms. Has two chairs. Suites are nice, too.”
 of 5 bubbles T7315ROchrisw, 8 Oct 2016 | Read review
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