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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
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1,642 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Gatlinburg Downtown
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Showing 1,637: English reviews
Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

We were very pleased with the Hilton Garden Inn Gatlinburg in every way. Quiet yet close to everything we wanted to see. Free parking so no hassles with finding a place to park. Staff was courteous and helpful with our questions and concerns. Will definitely choose this property for another future stay.

Helpful?
1 Thank tpq542
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Great to hear from you, tpq542! Thank you for staying with us and letting us know that you loved everything about your stay. Thanksgiving and Christmas holidays are almost here, so I would like to invite you to visit us again soon to celebrate the season and to enjoy so many fun things the city of Gatlinburg has to offer.... More 

Cincinnati, Ohio
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Don't stay in Room 211 if you want to look out a window....you only see a wall that is part of the roof. Our bed had a wood frame with sharp corners that stuck out past the mattress that we both hit with our shins during our stay. Bed itself was okay to sleep on but could have used a... More 

Helpful?
Thank Terry B
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Terry B, Thank you for taking the time to review your stay. First, I want to say thank you for choosing us among other hotels in Gatlinburg. We truly appreciate your loyalty and want you to come back. As you can see from so many other positive reviews, the Hilton Garden Inn Gatlinburg continues to be very well know... More 

San Jose del Cabo, Mexico
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

I stayed for two night in early November. The hotel is pleasant, with comfortable rooms, good breakfast and friendly staff. The river is across street and it is an easy talk and to the Main Street, shops, events and restaurants. Gatlinburg also allows you easy access to the National Park and it is a short drive to Pigeon Forge.

Helpful?
Thank David S
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear David S., I am glad to hear you loved everything about your stay and would like to invite you to visit us again in the future. As you mentioned in your comments, our comfortable rooms and friendly staff make a big difference. Thank you so much for staying with us and please remember that you can always count on... More 

Rochester, MN
Level Contributor
144 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 2 weeks ago

My family and I stayed at this HGI location for 3 nights recently. Stayed completely on points, and I feel we received good value for the points burned. Property is clean and pretty well kept. One caveat: during our stay workers were redoing the walls on the floor that we were staying on, leaving a strong paint smell. A little... More 

Helpful?
Thank AdvoChampion
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear AdvoChampion, Thank you for staying with us and leaving this positive review. I want you to know that we appreciate your loyalty to the Hilton brand very much and our location particularly. We strive to provide clean and well maintained rooms and public spaces to our guests at all times, so please accept my apology for the unpleasant hallway... More 

Haymarket, Virginia
Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago

I am a Hilton Honors Lifetime Diamond which means most of my adult life has been spent in Hilton Hotels. This one is unique. The location is great for being off the main road but just enough steps off to be quiet but still convenient. The architecture and furnishings are more upscale. Our room had a gas fireplace which we... More 

Helpful?
Thank Paul B
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you so much, Paul B, for taking a minute to review our hotel. Please consider us again when visiting the area. If I can ever assist you with your reservations or answer any of your questions, please feel free to contact me directly. Thank you for staying with us. Ivan Antipin/AGM ivan.antipin@hilton.com 865.463.0048 More 

1 review
Reviewed 2 weeks ago via mobile

My family and I spent four days at Hilton Garden Inn at Gatlinburg in October to celebrate my daughters 16th birthday and Halloween with our 9 yr old. This is our third stay here and will not be our last. Everything was fantastic. The breakfast was wonderful and worth the money and the bar food and drinks were great, especially... More 

Helpful?
Thank Christy T
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Christy T., Halloween is one of my favorite times of the year as well, so I am glad you chose to stay with us to have some fun and to celebrate your daughter's birthday. I will make sure to share your wonderful comments with my team and to let them know what a great experience you had. Take care... More 

Tucker, Georgia
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 weeks ago

This was our first stay at this hotel in this location. It's a good choice with a nice lobby, outdoor fire pit, bar, etc. We enjoyed the fire pit with our drinks in the cool weather. The rooms are nice and the staff accommodated our early arrival. It's a real accessible location, as well. We will definitely consider staying here... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank PAP2300
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you so much, PAP2300, for your kind feedback and continuing loyalty to the Hilton brand properties. We all would love to have another opportunity to be your home away from home, so please don't hesitate to contact me directly if you have any questions or if you need any assistance with your reservations. We truly enjoyed having you! Ivan... More 

Virginia
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 3 weeks ago via mobile

We only had one night in Gatlinburg, which was not enough! We reserved this hotel based on a relative's recommendation. He said that it had the perfect location because it is close to the Great Smoky Mountains National Park Sugarlands Visitor Center and the Roaring Fork Motor Nature Trail. The hotel had a beautiful lobby with fireplaces for groups to... More 

Helpful?
Thank TravelBugVA
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Wow! It looks like you had a great experience full of enjoying the Smokies and exploring what the city of Gatlinburg has to offer. I am very glad that our perfect location allowed you to do just that and that we did not fail your expectations. Please allow us another opportunity to serve you in the future and thank you... More 

Murfreesboro, United States
1 review
Reviewed 3 weeks ago

The Hilton Garden Inn is ideally located in the heart of Gatlinburg. Unfortunately, the accommodations are so inviting my wife and I did not want to leave! The food was wonderful, staff super courteous, and the hot tub relaxing.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike B
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Mike B! Thank you so much for rating us FIVE STARS, and allowing us to serve you and your family. I truly hope that we will have many more opportunities to meet you and to provide you with an exceptional lodging experience you deserve. Take care! Ivan Antipin/AGM ivan.antipin@hilton.com More 

Exeter, New Hampshire
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

We stayed 3 nights in the King room with hot tub and fireplace. The room was perfect. The hot tub was great and the fireplace was a nice touch. We didn't use the balcony much due to the weather. Breakfast was great and reasonably priced compared to other places around the area. The staff was very friendly. My only complaint... More 

Helpful?
Thank Nosajtravelstheworld
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Nosajtravelstheworld, Thank you so much for staying with us and leaving this positive review. I truly hope our property will be your first choice when you decide to return to the Smokies. And you definitely should! Gatlinburg has four distinctive seasons, and they are all beautiful. October is probably the busiest time for us, so I can understand where... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $156 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, TripOnline SA and Expedia so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
24 questions
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North Carolina
5 months ago
Big Canoe, Georgia
7 months ago

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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from street”
 of 5 bubbles N1113CEnancyb, 23 Nov 2016 | Read review
“Close to the action but off the main street.”
 of 5 bubbles PaulB514, 15 Nov 2016 | Read review
“Room with a balcony would be better”
 of 5 bubbles glo881, 27 Oct 2016 | Read review
“Enjoy the king size bed type rooms. Has two chairs. Suites are nice, too.”
 of 5 bubbles T7315ROchrisw, 8 Oct 2016 | Read review
“Upper Flores have a good view”
 of 5 bubbles whinton471, 30 Sep 2016 | Read review
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