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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,670 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Gatlinburg Downtown
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Showing 1,665: English reviews
Oak Ridge, United States
Reviewed 3 weeks ago via mobile

Another Excellent Stay at our favorite Gatlinburg hotel. We thank our Creator for sparing this location from the fires.. not because of the structure, but for the most Wonderful Staff you could ever want to meet. Nearly all of these professionals have been here for over 5 years and most from the start. To see them all again safe and...

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Helpful?
Thank Loy M
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you so much for your loyalty to us and to the Hilton brand, Loy M. As you mentioned in your review, our central location, comfortable rooms and friendly staff members make a huge difference, so I hope that our property will continue being your "go to" place in the Smokies. We would like to invite you to visit us...

DANDRIDGE, United States
Reviewed 3 weeks ago

We are local but wanted to show our support to Gatlinburg during these difficult times after the fires. Gatlinburg is as beautiful as ever! We would like to encourage everyone to visit, shop & stay in Gatlinburg, Pigeon Forge & Sevierville! Your visit's & purchases will help our Community to continue to heal!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank marywO4213FS
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for your support, marywO4213FS! It is very much appreciated. The city of Gatlinburg is open for visitors, and I am very thankful that you took the time to encourage everyone to come back to the area to stay and to enjoy the beauty of the Great Smoky Mountains. Our entire team hopes to have another chance to serve...

Nashville, Tennessee
Reviewed 3 weeks ago

Love this place! Love location tho the fires have claimed the chalets across the creek and drastically reduced the beauty bathroom could use a little updating. Beds are wonderful and hotel supplies you 3 different pillows each bed. And...we always check for bedbugs....we have stayed here 2 christmases now and never saw evidence of any bugs at all. A little...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank eliz1224
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

We truly enjoyed having you at our hotel, eliz1224, and hope that the Hilton Garden Inn Gatlinburg will continue to be your first pick when choosing where to stay in Gatlinburg. Thank you for visiting us, and please remember that you can always count on us. Ivan Antipin/AGM ivan.antipin@hilton.com

Miami, Florida
Reviewed 3 weeks ago

Stayed in the fireplace and whirlpool room with king side bed. Great room and amazing view, everything I needed was at a walking distance. The price was what you would expect from hiton. Only negatives were that the cleaning staff didn't clean our desk very well and left it feeling sticky during the stay, and I received a call pre...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jlchaat
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear jlchaat, Thank you for spending your vacation time with us. I am very glad to hear that you would not hesitate to return or to recommend our property to your friends and family. Providing immaculately clean rooms continues to be our main priority, so your comments and suggestions are definitely valuable and will be communicated to the housekeeping department...

Baltimore, Maryland
Reviewed 3 weeks ago

Fantastic location, walk to everything. Beautifully furnished, comfortable beds wished we could have stayed longer.a little pricey but willing to pay for the romantic fireplace. Free coffee in lobby. Great bars and restaurants around.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sheneyney37
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you so much for staying with us, sheneyney37! Our entire staff would like to invite you to visit us again in the near future for another comfortable and memorable stay. Take care and thank you for your kind feedback. Ivan Antipin/AGM ivan.antipin@hilton.com

Knoxville, Tennessee
Reviewed 3 weeks ago

Gatlinburg Open For Fun! Enjoy this property in downtown Gatlinburg. The location is an easy walk to the shopping and entertainment. Fun for family and friends. A new property with full service restaurant.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 563francesh
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear 563francesh, Gatlinburg is most definitely open for fun and continues to be the best place to spend your vacation time and holidays. I want to say thank you for supporting the area and for choosing our hotel particularly. We are looking forward to welcome you back again soon and want to wish you all the best in 2017! Take...

Cleveland, Tennessee
Reviewed 3 weeks ago

We recently celebrated my daughter's birthday with a quick trip to Dollywood and Gatlinburg. Although we visit the area at least two times a year, we'd never tried this particular property, We usually stay at a favorite cabin or another Hilton property that seems to always have better rates. All of the people were very friendly. The front desk recommended...

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Helpful?
Thank ecbronze
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for your feedback, ecbronze, and for choosing our hotel when visiting Gatlinburg to celebrate your daughter's birthday. I am glad to hear that your overall experience was positive, and want you to know that we take each and every one of your comments seriously. I will be sure to share your review with the Food & Beverage department...

Ocoee, Florida
Reviewed 3 weeks ago

We had a great time! Unforgetable I would definitelly recommend thus Hotel ti all my friends and Included in my next trip. The only little issue we had is rollway bed was not availabe in my room and also, the last day I dodnt have my room cleaned but it was ok.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Milo G
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Milo G, Thank you for staying with us during the Christmas season. I am very glad to see that you would definitely recommend us to others and would consider for another trip to the Smokies. Please always feel free to contact me with any questions or if you need any help with making your reservations. I want to personally...

Reviewed 4 weeks ago

We just love this hotel. Location is perfect for us because we are walking distance to all Gatlinburg has to offer, plus we like that it is very close to the GSMNP entrance. If you want to go to the park you don't have to fight the downtown Gatlinburg traffic. We were there within weeks of the reopening from the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Giggy35
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Giggy35, Thank you for staying with us and letting us know that you had a wonderful time. Location, location, location! I am with you - we have the best location in Gatlinburg if one plans to visit the National Park or simply to walk anywhere in town. Our entire team hopes to see you again in the near future...

Chattanooga, Tennessee
Reviewed 4 weeks ago

I've been staying in Gatlinburg most my life and this was the first time I've stayed at this hotel. It was fantastic, I will never stay anywhere else again. Perfectly located for walking and the service was excellent. Extremely clean!!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank anonymous7634
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Happy Holidays, anonymous7634! Thank you so much for visiting us and posting this great review. We hope to have another opportunity to serve you and your family in the future. You mentioned great location, excellent service, and extremely clean rooms - I promise that your next stay will be just as great and we will not disappoint. Take care! Ivan...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $140 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct and Travelocity so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
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North Carolina
7 months ago
Big Canoe, Georgia
9 months ago

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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“they are all a good choice”
 of 5 bubbles cindi_sumpter, 12 Jan 2017 | Read review
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 of 5 bubbles N1113CEnancyb, 23 Nov 2016 | Read review
“Close to the action but off the main street.”
 of 5 bubbles PaulB514, 15 Nov 2016 | Read review
“Room with a balcony would be better”
 of 5 bubbles glo881, 27 Oct 2016 | Read review
“Enjoy the king size bed type rooms. Has two chairs. Suites are nice, too.”
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