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Terrace Inn on the Water

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45 Reviews from our TripAdvisor Community

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There are newer reviews for Terrace Inn on the Water
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Showing 45: English reviews
Clarksville, Tennessee
Reviewed 23 July 2015

It's funny I read these reviews from a few years back before posting this. They Keep apologizing and saying they are fixing things. Untrue. The pool they are saying was closed in 2009 is still empty and full of trash. The rooms are still dirty and don't even have fitted sheets. You still have no WiFi unless you are in...

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1Thank Megancarroll10978
indiana
Reviewed 17 July 2015

It's a small place, and older - you get an actual key, not a card. We stayed there for 3 nights at the end of a 2 week vacation at the end of April. Off season in Gatlinburg, so we were the only ones there. It is on the very end of the major strip in Gatlinburg, but I had...

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Thank batbish
Reviewed 30 June 2015 via mobile

Bed was stained and dirty, room poorly cleaned, and aid didn't work. Told management room unacceptable and they charged card anyway. Room booked through booking.com complained them immediately and then told that motel management said we were a no show. What a lie please don't use this dirty and unethical business.

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Thank jharri54
Reviewed 4 May 2015 via mobile

This is a great hotel for the price.... 62$ a night that is including taxes... I loved the balconie over the over the water... we left the door open and listened to the water running by and it was very relaxing... Easy 6-7 minute walk from the hotel to the hustle and bustle of Gatlinburg so you don't have to...

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1Thank Kristina H
Cincinnati, Ohio
Reviewed 28 March 2015

I have attempted several times to call this property. They pick up the phone and lay it on the counter until you hang up?? If this is the type of customer service I can expect upon staying, I will look elsewhere. It's a shame as we have passed this hotel many times and took the time to write down the...

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1Thank MarlaToo
TerraceInn1, General Manager at Terrace Inn on the Water, responded to this review

We are very sorry to hear we could not speak with you. We are a very small quiet family owned and operated hotel. So by no means will we answer the phone and leave it on the counter. But we do have a answering machine that might be answering when you tried to call. And if we missed the call...

livingstion
Reviewed 9 March 2015

From other reviews was expecting bad was surprised to really like it.The outside looked rundown so when we went in the room were surprised yo find it clean and comfortable.The balcony was the best rtigjt on top of the river you cvoud hear it all night loved that part it is a older hotel not perfect some drafts but the...

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1Thank christie2008
TerraceInn1, Manager at Terrace Inn on the Water, responded to this review

Glad to hear you liked our hotel. We will continue working and making the exterior better for the guest. As well as improving the interior rooms and keeping them clean so you can enjoy the great view of the water from the balcony. Thanks for staying with us!

Reviewed 20 January 2015

This is the motel I used to stay at with my family and grandparents when a child. I am now 52. We had never stayed in the cabins, only in the motel part. I used to daydream about being all grown up and staying in one of the cabins with my own family, so when we had to be in...

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4Thank kjekel
Carolina Beach, North Carolina
Reviewed 14 October 2014

This is "our place" for my wife and I. We've been here many times over the years since 1999, and it was very special. First thing is the "cottages" are very tiny and not your typical overnight stay. You feel like you are in a little cabin in the mountains with a stream running right next to you. The bed...

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2Thank RonEckler
Reviewed 31 August 2014 via mobile

Horrible!!! Do not stay!!! It's an old run down motel and not worth a penny!! The carpet is so old and stained that you need to wear shoes. The locks and doors are not safe and secure. The bed is completely wore out and couldn't even trust if the sheets were cleaned. Nothing in this motel was new and the...

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2Thank Debbie G
Weatherford, Texas
Reviewed 4 August 2014 via mobile

I booked my room in a hurry and then read all the reviews... If I'd still had a window to cancel my reservation I would have, but since there was no time left we went and just expected the worst. Maybe it's because of the horrible reviews that I was actually pleasantly surprised by the cleanliness of our room. The...

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2Thank Leigha R

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Amenities

Highlights
  • Free Parking
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Under New Management! Terrace Inn on the Water is located on the main parkway just past the Hillbilly Golf and sits on Roaring Fork Creek. All rooms have a great view of the water. ... more   less 

Additional Information about Terrace Inn on the Water

Address: 396 Parkway, Gatlinburg, TN 37738-4962
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $71 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Terrace Inn on the Water 2*
Number of rooms: 15
Also Known As:
Terrace Inn On The Water Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Terrace Inn on the Water staff and other travellers.
1 question
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Questions? Get answers from Terrace Inn on the Water staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay at this hotel. Worst I have ever stayed in.”
 of 5 bubbles Rogers52865, 1 Jul 2016 | Read review
“Good view, crummy room”
 of 5 bubbles 927mickr, 30 Jun 2016 | Read review
“Stay anywhere else.”
 of 5 bubbles leahbane, 25 Apr 2016 | Read review
“THey're all with balconies or porches over the river.”
 of 5 bubbles kit-kat40, 9 Oct 2015 | Read review
“views from the balcony over the stream is very peaceful”
  • view from the balcony
 of 5 bubbles 761pattip, 25 Jul 2015 | Read review
5 of 5