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Holiday Inn Club Vacations Smoky Mountain Resort

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877 Reviews from our TripAdvisor Community

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Showing 875: English reviews
Kingsport, Tennessee
Reviewed 1 March 2014

Checked in and could not get parking pass. Gentlemen was busy selling and told me to unload and come back. After dinner came back to room and water was coming through the recessed can in ceiling. Staff on hand was helpful, but for $ this is unacceptable. We shall see what the outcome is in the morning when room above...

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Helpful?
Thank Trippdaddy
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello Trippdaddy, I am very sorry that you experienced the small water leak, caused from the guest on the floor above you overfilling their tub, during your stay. I am really confused as to why you rated our service so low. As soon as you made my team aware of the issue they responded immediately. Tyler our night security offered...

Hendersonville, Tennessee
Reviewed 23 February 2014

By listing this time share club with other hotels is a true disservice. The first issue is that they do not have daily housekeeping. This was never made clear. The time share does supply towels and sheets, however these are not changed or cleaned during your stay. You are expected to wash and dry these items yourself. Second is there...

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10Thank Mark N
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Mark N, Please review the conformation provided at the time of booking, on the internet, it clearly states that we do not offer daily linen and towel exchanges as there is 6 sets provided in our 1 bedroom units and 10 sets in our 2 bedroom units. With that said if you would have made us aware that you wanted...

Reviewed 22 February 2014 via mobile

Was very surprised at how nice the room was. Every one was very friendly and courteous. The rooms were very clean and spacious. The location is definitely a plus to. Will definitely be staying here again and I would highly recommend staying here.

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Helpful?
Thank Jennifer S
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello there Jennifer S, Thank you for taking the time to review your recent stay with us! We work very hard to give our guest a vacation experience that far exceeds their highest expectations. I hope to see you on your return trip here to the Great Smoky Mountains and Gatlinburg area. Don Ward

Reviewed 16 February 2014

My fiancée and I stayed in the 2 bedroom villa suite. The room was beautiful but as we entered the master bedroom, the bed had not been made and wet a bunch of wet towels were inside of the whirlpool tub. I called down to have something be done. They moved us to a new room where we found a...

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2Thank AdamJihaad24
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, AdamJihaad24 Thank you for reviewing your recent stay with us, I do greatly apologize that you had such a hard time during your stay. My AGM Tom Simmons has made several attempts to contact you privately please reach out to him here at the resort. I want to assure you that the situation you encountered is not the normal...

Saraland, Alabama
Reviewed 3 February 2014

We loved our recent stay in a 2 Bedroom. The awesome service and location make this the perfect place to stay in Gatlinburg. You can also purchase tickets for pretty much anything in town at the resort, and they are cheaper than buying them onsite at the venues. You simply can not beat the value of staying here. The rooms...

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2Thank austintanner
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hey there austintanner, It tickles me that ya’ll had such a good time with us! Our main focus here is to give our guest a” Legacy Experience” an experience that they want to share with those closest to them. I promise to work very hard to make sure that you have the same experience the next time you stay with...

Southside, Alabama
Reviewed 2 February 2014

My wife and I recently spent our 34th wedding anniversary here. We actually stayed here last year for our anniversary. As usual we were not disappointed. The entire staff was just as friendly and courteous as they were last year. They all make you feel more like family than guests. We did have one minor problem our first morning there....

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1Thank Rex B
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Well congratulations Rex B 34 years is something to crow about buddy, I am very happy that our resort family could play such a great part in your celebration not once but twice now , you know that we want this to become your anniversary standard. I promise to work very hard to always provide the best service and experience...

Salem, Virginia
Reviewed 31 January 2014

Great property! We were very impressed with the rooms, which were spacious and very clean! It has a great location for anything you want to do! And the staff was very nice and helpful! We will continue to stay there when we will be in that area!

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2Thank SalemSoccerMom
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Thank you for your review SalemSoccerMom, It tickles me when my guest have such a good time with their stay with us. When your travels bring y'all back our way make sure to let us know what you are looking for in your next stay and we will work very hard to make sure we exceed your expectations. Remember our...

Bartlett, Tennessee
Reviewed 23 January 2014

The resort is very nice. The staff has been very attentive to our needs and requests. Rooms are spacious. Kitchen is open but somewhat small. If you plan on doing a lot of cooking you may want to bring some extra cooking utensils. Location is central to Gatlinburg's sites and within walking distance to most shops and stores Across from...

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Helpful?
2Thank Brian B
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Brian B I am happy to hear that you enjoyed your stay with us! I have to agree with you the Buckwheat pancakes at the Log Cabin are the best, as is Gatlinburg Mobil Massage! The next time your travels bring you back our way if you need any extra utensils or anything else for that matter you let us...

Reviewed 13 January 2014

We normally stay in cabins. We decided to stay one more night passed our cabin rental, stop a few places, but chose to stay here based on the appeal and the greeting at the door. The people were very nice...

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1Thank KellyVickieGRAHAM
Reviewed 13 January 2014 via mobile

This is our go to place to stay in Gatlinburg. Great location, staff and atmosphere. We have always had a great experience staying here and only had a minor issue this time. Room 415 had a slight odor to it but not bad enough to effect our stay. We will continue to stay here while vacationing in Gatlinburg.

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1Thank TNWife
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

WOW! TNWife it tickles me to hear such a great review ! I hope to see ya’ll back again real soon! Please on your next stay if there is anything and I mean ANYTHING me and my team can do to make your stay the best ever let us know we will work very hard to meet and exceed your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 

Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $246 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Club Vacations Smoky Mountain Resort staff and other travellers.
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Questions? Get answers from Holiday Inn Club Vacations Smoky Mountain Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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