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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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Traveller (1305)
Room & Suite (539)
Pool & Beach (90)
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Overview
  • Excellent47%
  • Very good28%
  • Average13%
  • Poor7%
  • Terrible5%
Travellers talk about
“double tree”(84 reviews)
“city view”(108 reviews)
“pool area”(199 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Special Offer: Double Points, Every Stay
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Offers from Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Special Offer: Double Points, Every Stay
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Rooms
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,574)
There are newer reviews for Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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Traveller rating
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1,031
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1,590
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Show reviews that mention
All reviewsdouble treecity viewpool areawarm cookieshotel restaurantbreakfast buffettrolley servicebeautiful hotelfamily suitefire pitgreat poolkids loved the poolbunk bedsparking lothot tubthe smoky mountainsfamily vacation
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871 - 875 of 3,559 reviews
Reviewed 13 July 2016

Hotel rooms and pool were great. Kids loved pool. Big enough and great for all ages. Reastaurant and room service were slow and overwhelmed. One night tried for over an hour to order food from room service but never was able to get an answer....More

Review collected in partnership with DoubleTree by Hilton
Thank Amy C
Response from Anthony W, Manager at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 14 July 2016

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and we will use your comments as we continue to evolve our guests' experience. We hope you will return to...More

Reviewed 13 July 2016

Just walking into the lobby gives a sense of luxury. It is impressive. Even though we were only on th 6th floor with a partial view, we found the view impressive. Our room was large with comfortable beds and clean, white bedding. It was very...More

Review collected in partnership with DoubleTree by Hilton
1  Thank 181phyllish
Response from Anthony W, Manager on Duty at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 14 July 2016

Thank you for taking the time to send us a review. We're very sorry your experience at our property wasn't up to our usual high standards and we've addressed the problems you mentioned with our team. Thank you for alerting us to this issue, and...More

Reviewed 13 July 2016

Hotel was pleasant but rooms need updated, carpet was old and worn. In room dining was terrible. Took forever to get the food and it was nasty. I would stay here again but don't order room service. Mountain Views from the room were awesome but...More

Review collected in partnership with DoubleTree by Hilton
1  Thank 858frederickw
Response from Anthony W, Manager on Duty at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 14 July 2016

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments...More

Reviewed 12 July 2016 via mobile

Best place iv ever stayed....will never stay anywhere else when going to tenn!!!!have the best warm cookies!!! Very clean place...the people there are very friendly and go the extra to make sure your pleased:)

1  Thank Maria D
Response from Anthony W, Manager on Duty at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 14 July 2016

Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review on TripAdvisor. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!

Reviewed 11 July 2016

We love this hotel and choose it for the The mountain views and excellent service make this hotel a winner for us. Clean and breakfast is delicious. The indoor pool has a water slide which our kids look forward to every year!

Review collected in partnership with DoubleTree by Hilton
Thank 357kristinet
Response from Anthony W, Manager on Duty at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 14 July 2016

Thank you so much for your wonderful review. We're so glad you had a great time. I have passed along your compliments to our amazing team! We look forward to your next visit.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$142 - US$274 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Gatlinburg
#3 Top resorts Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#17 Family Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$142 - US$274 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Gatlinburg
#3 Top resorts Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#17 Family Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1305)
Room & Suite (539)
Pool & Beach (90)
Dining (55)
Amenities (95)
Family and Play Areas (16)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Alex L
18 April 2018|
AnswerShow all 7 answers
Response from Martha W | Property representative |
The Gatlinburg trolley system is the best way to go downtown from Park Vista. $2 for an all day pass, comes right to the front door of the hotel. All the trolleys go to the Aquarium. Should take about 15 minutes.
0
Votes
Byrde2010
20 January 2018|
AnswerShow all 4 answers
Response from Russell H | Reviewed this property |
I think so but you need to just call and ask, I thought the restaurant was not bad not bad at all. Breakfast was good.
0
Votes
Hubert85
12 January 2018|
AnswerShow all 3 answers
Response from MMB3828 | Reviewed this property |
1/2 to 1 mile....pretty tough walk as hotel is up very steep windy road. There is a very inexpensive shuttle service if u don’t mind waiting; it goes by convention center.
1
Vote
Room Tips
"5th floor facing the "park" - lovely view"
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"Choose a room at a different hotel closer to downtown"
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"Ask for a high floor with city view, you will not be disappointed."
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"Choose park view rooms over city view. Costs a little more, but the views are spectacular!"
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