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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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3,057 Reviews from our TripAdvisor Community

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There are newer reviews for Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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Showing 3,044: English reviews
Hendersonville, TN, United States
Reviewed 11 June 2015

The rooms are nice enough, but what sets the Park Vista Hotel apart is its spectacular location. It is removed from downtown and sits above Gatlinburg, surrounded by the Smoky Mountains. The views are breathtaking. It isn't within walking distance of anything, but a 50₵ trolley ride will get you anywhere in Gatlinburg. The staff is wonderful. Everyone is friendly...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Larry S
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us and sharing your experience. The views certainly are breathtaking and something that we all enjoy every day! Travel Safely and hope you will return again soon, Jackelyn Schafer General Manager

Elmwood Park, IL
Reviewed 11 June 2015

Background: This is not our first visit to Gatlinburg, TN we are very familiar with the Hilton chain as Honors Members and NEVER have we been so disgusted our disappointed in as many things this hotel with potential holds. First and foremost, what I addressed to supervisors at the hotel is that their staff needs to learn to hear the...

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14Thank Amy Ryann R
Laura F, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues...

Columbus, Georgia, United States
Reviewed 10 June 2015

Took my family of 5 to this hotel, which is a refurbished circular style building (of the old Holiday Inn style) and had a great time. Service was average, but the hotel renovation is very well done. Great views, nice rooms (all with balconies) AND the in-door swimming pool was a HUGE hit with my kids. Walk in pool, with...

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Thank Stephen C
twhite865, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Stephen C Thank you so much for your recent stay with us and for the great review! I am glad to hear that you and your family loved the hotel and that you guys had a great time at our amazing pool! We look forward to seeing you next time and again thank you for staying with us!

Celina, Ohio
Reviewed 10 June 2015

Our room had stained and dirty carpet and the furniture was dusty not clean at all and to top it off we were leaving our pocket change on the dresser so we wouldn't have to carry it around and on the 3rd morning there the housekeeper decided it was hers and took it and when I complained to the manager...

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2Thank Mary E
twhite865, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Mary E, Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff...

Fort Lauderdale, Florida, United States
Reviewed 9 June 2015

This was a last minute pick and my Fiancee and I checked in around 10-10:30pm. I didn't go to the bathroom until one hour after checking in: it was disgusting. The ceiling above the bath tub was covered in brownish spots; the shower curtain was not only ripped, but smelled like it had not been cleaned for months; and the...

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3Thank Guillaume B
twhite865, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guillaume B, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems and front desk problems at check out. Know these issues are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and...

Warrington, United Kingdom
Reviewed 9 June 2015 via mobile

This hotel is lovely and is situated up a winding road just outside Gatlingburg. You can walk into town in 10-15 minutes or catch the free shuttle bus for a 5 minutes trip. It is quite pricey compared to other hotels on the strip but is worth it. The rooms are nice and the Reception Area is lovely with an...

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Thank SuzeCostello
twhite865, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear SuzeCostello We would like to thank you for choosing us on your most recent trip to Gatlinburg and glad to hear that you had a great time! We cant wait to welcome you both back soon and look forward to seeing you again! Again, thank you so much for taking the time to write this great review about us!

Auburn, Alabama
Reviewed 8 June 2015

My husband and I stayed here during an anniversary vacation. The Park Vista has a beautiful entry at the bottom of the mountain then a winding road that leads to the top. There is ample parking and a spectacular view. The location was great for the proximity to a Smoky Mountain park entrance and being on the trolley route. We...

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Thank Amanda V
twhite865, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Amanda V We are so delighted to hear about your amazing stay with us and glad you chose to stay with us for your Anniversary and that our staff took amazing care of you! We will make sure to pass your kind words down to all of our team about the great job they are doing. Sounds like we...

Reviewed 8 June 2015 via mobile

if I wanted a cold shower, I could have stayed at a Boy Scout camp. The lack of hot water was inexcusable. When I told the desk clerk she reacted as if it was a recurring problem. Vastly overrated with few expected amenities. Holiday Inn Expresses along the Blue Ridge Parkway were much better. My grandson was impressed with the...

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4Thank Jdf33
twhite865, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear JDFF33 First, we want to thank you for choosing The Park Vista a DoubleTree by Hilton for your recent stay in Gatlinburg. We are honored to have had you as our guests. We are very surprised to hear that you didn't have hot water, I can assure you this is not a recurring issue, we have made sure to...

Reviewed 7 June 2015 via mobile

First of all, checking in was a breeze, finding the room was no problem and the room was outstanding. Everything was clean and waiting for us. The beds were super comfy. Trolley service is a lifesaver. Would've gotten in the pool, but it was absolutely packed when we got there. But the hours are perfect! The only problem we had...

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Thank J-shar55
twhite865, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear J-shar55 Thank you so much for your most recent stay here with us and for the great review! We are so glad to hear that everything was to your satisfaction and that we exceeded your expectations! I am truly sorry to hear about the housekeepers slamming the doors so many times, know this has been addressed with our Executive...

Carthage, United States
Reviewed 7 June 2015

Top Notch experience and amenities for the best stay in Gatlinburg. Take the trolley its worth the ride, and it comes to the hotel every 20 minutes to drop off and pickup. Its the best public transportation in the area. We truly enjoyed our stay and had a wonderful experience.

Review collected in partnership with DoubleTree by Hilton
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Thank Joseph C
twhite865, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Joseph C That's Awesome! Im so glad to hear that you had an amazing stay with us and thank you so much for the great review! We will make sure to pass your kind words down to our staff, we love hearing how much we have impacted a guests stay in the area! Again, thank you for visiting with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 

Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $152 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Reservation Options:
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Also Known As:
Park Vista Resort
Park Vista Motel Gatlinburg Tn
Park Vista Gatlinburg
Park Vista Hotel Tenn
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up you stay the better the view.”
 of 5 bubbles DRussell40, 22 Mar 2017 | Read review
“405 was lovely!”
 of 5 bubbles lisas624, 21 Mar 2017 | Read review
“service elevators can save you considerable time”
 of 5 bubbles mschellhouse, 16 Mar 2017 | Read review
“Specify city or mountain view, depending on your preference. Higher floors are probably quieter.”
  • View from the 13th floor
 of 5 bubbles Susan_7654, 14 Mar 2017 | Read review
“3rd floor or above; ask for mountain & city view.”
 of 5 bubbles 556carolh, 10 Mar 2017 | Read review
5 of 5