We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westgate Smoky Mountain Resort & Spa

3,038 reviews
Save
Traveller (1222)
Room & Suite (676)
Pool & Beach (77)
Overview
  • Excellent44%
  • Very good22%
  • Average14%
  • Poor8%
  • Terrible12%
Travellers talk about
“water park”(777 reviews)
“indoor waterpark”(166 reviews)
“mason jar”(55 reviews)
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
All hotel details
Rooms
7 Mar8 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from US$109.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Gatlinburg hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "4434da20742344b38f817bb4ae333637", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":241009,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[108584325],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":3,"year":2018},"checkout":{"day":8,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":109,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"4434da20742344b38f817bb4ae333637","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":109,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":109,"highestMetaPriceDisplay":-1,"hotelName":"Westgate Smoky Mountain Resort & Spa","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQ0MzRkYTIwNzQyMzQ0YjM4ZjgxN2JiNGFlMzMzNjM3IiwiQUlLIjoiMzFkNjFhODMxM2NkNDU1YWFjOTc5MTMwOWJlZjY1MDUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "07/03/2018", "checkOut": "08/03/2018", "lowestPrice": "US$109", "hasDates": true, "hacComplete": false, "contentIdMappings": {"108584325":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (3,038)Write a Review
Filter reviews
3,004 results
Traveller rating
1,241
683
437
266
377
Traveller type
Time of year
LanguageEnglish
More languages
1,241
683
437
266
377
Show reviews that mention
All reviewswater parkindoor waterparkmason jarsmokehouse grillshuttle servicebedroom deluxepigeon forgefull kitchensmoky mountainwasher and dryerlazy riverspring breakfamily vacationnational parktrolley stopconciergecabin
FilterEnglish
Updating list...
1 - 5 of 3,004 reviews
Reviewed 4 days ago

This was a great place to stay- great location. Right outside the entrance to Smoky Mountain National Park. PLENTY to do - we stayed over Fourth of July weekend and reallllly enjoyed the water park, the room was just unbelievable. We had the loveliest view...More

Thank Lin-Z_88
Reviewed 1 week ago via mobile

We love staying at Westgate. The staff is ALWAYS attentive and they care about their guests. The food is of great quality, not like that at other resorts....where it tastes like heat and eat. Westgate Smokey Mountains in Gatlinburg, TN is top of the line...More

Thank msdawnmarie93
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 5 days ago

Thank you so much for your kind review of Westgate Smoky Mountain Resort & Spa. We are happy to hear that you enjoyed our different amenities and dining options we have to offer. Our staff strives to be attentive and give great service, and we...More

Reviewed 2 weeks ago via mobile

Have stayed here many times and have always enjoyed our stay. Much nicer than staying in a regular hotel room. Very roomy and cozy and eaten at the same time. Love the large balconies. The indoor water park is great for kids and adult couples....More

Thank Travel B
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 weeks ago

Thank you for reviewing our Westgate Smoky Mountain Resort & Spa. We are happy to know that you enjoyed our great facilities and awesome amenities. We look forward to your next visit! Lexa

Reviewed 4 weeks ago via mobile

Had a great time here at this hotel. The rooms were clean, spacious and the staff was great. The only downfall was Thad the rooms didn't have safety locks on the top of the doors. I have a small child and would have felt more...More

1  Thank Liz M
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 4 weeks ago

Thank you for joining us at the Westgate Smoky Mountain Resort and Spa. We are delighted to read that you enjoyed your stay with us and even more so to hear that you would return. We can certainly understand your concern with having little ones....More

Reviewed 1 January 2018 via mobile

1. Great location between Pigeon Forge and Downtown Gatlinburg 2. Lots of construction and rebuild happening but you can’t blame them. They are recovering from the fires. 3. Outdoor heated pools - didn’t use but look really nice. It was like 20 degrees outside. 4....More

2  Thank Lovemybirds
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 3 January 2018

Thank you for your review of Westgate Smoky Mountain Resort & Spa. We are happy to hear that you enjoyed our resort's location, as well as the service provided to you by our staff. As you may be aware, Westgate is in the process of...More

View more reviews
PreviousNext
123456601
About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$121 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Gatlinburg
#19 Family Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Gatlinburg
#19 Family Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1222)
Room & Suite (676)
Pool & Beach (77)
Dining (18)
Amenities (69)
Family and Play Areas (13)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Mathm0m23
8 August 2017|
AnswerShow all 11 answers
Response from WestgateGuestRels | Property representative |
Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
0
Votes
Fam_Tvler
10 March 2017|
AnswerShow all 4 answers
Response from Brian Y | Reviewed this property |
the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
1
Vote
Diana B
12 February 2017|
AnswerShow all 8 answers
Response from Laura5016 | Reviewed this property |
no. you get free wrist bands
1
Vote
PreviousNext
12345625
Room Tips
"Don't go here"
Read review
"Rooms are small and the walls are thin"
Read review
"Do recommend if you have problem with stairs let them know so they book you with suites that has elevator..."
Read review
"Get the top floor if you can for sound issues"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing