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Westgate Smoky Mountain Resort & Spa

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Traveller (1222)
Room & Suite (685)
Pool & Beach (77)
Overview
  • Excellent44%
  • Very good22%
  • Average14%
  • Poor8%
  • Terrible12%
Travellers talk about
“water park”(470 reviews)
“indoor waterpark”(166 reviews)
“mason jar”(56 reviews)
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Reviews (3,074)
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3,040 results
Traveller rating
1,255
685
439
268
393
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Time of year
LanguageEnglish
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1,255
685
439
268
393
Show reviews that mention
All reviewswater parkindoor waterparkmason jarshuttle servicebedroom deluxepigeon forgefull kitchensmoky mountainwasher dryerlazy riverspring breakfamily vacationtrolley stopconciergecabinaccommodationsfireplace
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1 - 5 of 3,040 reviews
Reviewed yesterday via mobile

My husband and I have been coming to this resort since 2014 and we have never had an issue. This is our favorite place to come in Gatlinburg. It’s so close to downtown Gatlinburg and only a few miles from Peigon Forge. The rooms are...More

Thank Kelly R
Reviewed yesterday via mobile

Last minute treat for myself and Mom. Treated ourselves to a foot massage with added on neck/shoulders. Wendy was very pleasant with scheduling appointment. Brianna and Debra knew their craft and were very friendly. May just schedule another visit while we are here!

Thank pmelvin1216
Reviewed yesterday via mobile

We’ve been timeshare owners with Westgate since 2007. We bought into Gatlinburg Tennessee and we have the timeshare every other year along with when we attended or refused another presentation to buy an additional timeshare week. We purchased our time share in 2007 for $10,000....More

Thank Leah D
Reviewed 3 days ago via mobile

Like many others have stated, this place is about as dishonest as they come. Everything is over stated, my wife and I were going to stay a week for our anniversary and left after the first night because it’s impossible to sleep there (very thin...More

1  Thank Doodle D
Reviewed 6 days ago

This is a nice resort. Family oriented but still alot of adult things to do. Gatlinburg is very close and Chimney Tops are a very cool hike.I was actually 2015 when we went. It was before the fire that burned the entire town.

Thank vali p
View more reviews
About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$89 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Gatlinburg
#4 Top resorts Hotel in Gatlinburg
#19 Family Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Gatlinburg
#4 Top resorts Hotel in Gatlinburg
#19 Family Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1222)
Room & Suite (685)
Pool & Beach (77)
Dining (19)
Amenities (69)
Family and Play Areas (13)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Mathm0m23
8 August 2017|
AnswerShow all 12 answers
Response from WestgateGuestRels | Property representative |
Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
1
Vote
Fam_Tvler
10 March 2017|
AnswerShow all 5 answers
Response from Brian Y | Reviewed this property |
the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
2
Votes
Diana B
12 February 2017|
AnswerShow all 9 answers
Response from Laura5016 | Reviewed this property |
no. you get free wrist bands
1
Vote
Room Tips
"They give no guarantee that you will have a decent view!"
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"The higher on the mountain your room is, the farther you are away from waterpark and other amenities."
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"don't get the least expensive rooms they are in the middle of the cabins and you can hear everything that..."
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"Before showing up, call and insist on a normal one-bedroom unit. Don't let them put you into a small..."
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