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Westgate Smoky Mountain Resort & Spa

11/06/2017 12/06/2017
1 room 2 adults 0 children
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2,971 Reviews from our TripAdvisor Community

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Burlington, New Jersey
Reviewed 3 days ago NEW

The room was spacious enough to accommodate our family of 5. I can't say that there was enough to during our entire stay to keep us on the resort but it is active. And we would have ventured out to see the area anyway. We sat through the timeshare sales pitch and was fine until the last guy started talking....

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Helpful?
Thank naturaleak
Hackettstown, New Jersey
Reviewed 4 days ago NEW

Went in November 2016, 1 week before the fire. The room was gorgeous! The grounds were beautiful as well. I wasn't crazy about the menu in the Grill but maybe it will improve with the new construction. Will definitely come back!

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Thank maureenc07
Qulin, Missouri
Reviewed 6 days ago NEW

We had a deluxe room plus a studio for our girls' trip and had an amazing time. From our quick and easy check in to express checkout, everything was great. The rooms were completely equipped and the employees were super friendly and overly accommodating. Between the resort shuttle and the trolley, we honestly just had to step outside to be...

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Helpful?
Thank espngal
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Your comments are appreciated. We are so happy to learn that you were able to thoroughly enjoy of our friendly staff, along with our comfortable and quiet accommodations. Providing unique and memorable experiences is what we do best, here at Westgate Resorts. We hope to have the wonderful pleasure of serving you again in the near future. Nicole

Sandy, Oregon
Reviewed 6 days ago NEWvia mobile

Worst experience ever. A guy called to us on the street to come to a timeshare. Told us we could get free tickets to a 50.00 show. We showed up for our meeting and filled out the paperwork. Then after waiting for 30 min they tell us we don't qualify since we are not renting, we are staying in my...

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Helpful?
Thank joerboitano
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. We regret to hear that your experience with Westgate was not pleasant. We are a timeshare company and do offer guests the opportunity to take a tour and experience what we have to offer, and with that, receive certain incentives, with no obligations. The presentation is optional for owners and guests with the exception of...

Clarksville, Tennessee
Reviewed 6 days ago NEW

This review will be biased as my wife and I are owners with Westgate Smoky Mountains. We have been several times, but each visit has been different and unique. Our last visit together was over 4 years ago, which we enjoyed, but this trip has been the best so far. We have three older children that we have sent here...

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Helpful?
Thank Jerry H
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. It gladdens us to learn that you found satisfaction in your fully equipped unit, our resort amenities, prime location, dining options, and attentive service. We do sincerely aim to excel in all areas of our resort, and the experience that we provide. We certainly hope to see you again soon. Nicole

Augusta, Georgia
Reviewed 1 week ago

We had a great time,the view is awsome,the cabin was beautiful.they gave us rides on golf carts and buses so we didn't have the drive to go to the water park,restaurants and pools on the ground.its a lot to do with your family.

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Helpful?
Thank Emma A
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your review. It is great that you and your family enjoyed everything that we have to offer. Our mission is to ensure our guests enjoy their stay and it was our pleasure to extend this courtesy to you. We are happy to hear that you enjoyed our units and accommodations. We cannot wait to see you...

Reviewed 1 week ago

WARNING TIME SHARE: While I enjoyed staying their Christmas 2015, I seriously regret buying their small vacation package and even considering for a a moment this would be a good idea. There is no way to book the dates you want at this property or their other property in TN if they have no availability. I knew due to my...

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Helpful?
Thank Victoria W
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your review. We are happy to hear that you felt welcomed upon arrival and that you also enjoyed our convenient location. Purchasing our timeshare and vacation packages is voluntary; this option is available for our guests who are interested in purchasing timeshare. We are sorry to hear that you may have felt that booking your...

Nashville, Tennessee
Reviewed 2 weeks ago

The staff at this place was so friendly and professional. The manager on duty Maria was such a leader and so sweet when we had a simple problem, she took it as her own and made sure it was taken care of, she was there from begin to end. When I left Maria even had a fruit basket waiting for...

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Helpful?
Thank guyenesequeen25
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your input. It is fantastic to hear that you enjoyed your stay at Westgate Smoky Mountain Resort. Our mission is to ensure our guests enjoy their stay and it was our pleasure to extend this courtesy to you. We are happy that you enjoyed our spacious units and views. We feel honored that you...

Yale, Michigan
Reviewed 3 weeks ago via mobile

My wife and I were in Gatlinburg celebrating our anniversary. We ended up in a undesirable resort. We came to Smokey Mountain and found our heroes in Alexis and Amber! They went above and beyond to save us, we are now in a lovely cabin among the greatest people in the world ! I can't sing their praises enough, we...

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Helpful?
Thank Drfred2014
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your positive experience at Westgate Smoky Mountain Resort. We are thrilled that you discovered the friendly service and resort amenities that makes our resort perfect for celebrating an anniversary or any occasion. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Nicole

Reviewed 3 weeks ago

Westgate's Maria and Chara saved our honeymoon! After a horrible experience with another facility we were stuck searching for a nice place to spend the remainder of our honeymoon. We called Westgate to check the availabllity. The phone representative swiftly booked us a room and we headed to the location. Upon arrival we could tell this was a very high...

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1Thank Stephanie S
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank your for your review. We are thrilled to learn that you chose to share such an important celebration at Westgate Smoky Mountain Resort. Our team members Maria and Chara take great pride in providing great service to all our guests and we are glad that you were able to experience that. We welcome you back again in the future...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $123 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Orbitz, Hotels.com, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
73 questions
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a cabin that sat up high in the mountain view.and the pool was right outside my cabin.”
830emmaa, 18 May 2017 | Read review
“Be prepared to say no alot, don't expect free internet unless you plan to go to one of their pitched. DO NOT BUY and expect service.”
victoriawI5487YP, 16 May 2017 | Read review
“Ask for Maria Windham, she will take great care of you!”
stephaniesM1201UX, 6 May 2017 | Read review
“Bottom floors are noisier because you can hear the people above you.”
Kelseyjopfeifer, 26 Apr 2017 | Read review
“All rooms with mountain views or better!”
chrislU2713AR, 21 Apr 2017 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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