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Westgate Smoky Mountain Resort & Spa

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Westgate Smoky Mountain Resort & Spa
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2,913 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Smoky Mountain Resort & Spa
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Showing 2,880: English reviews
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Maria Windham, Danielle Goldstein and Jeffrey Hendrix were amazing. Super friendly and very helpful. Our stay was very enjoyable. All of the staff are great but they w ed nt above and beyond. Great trip.

Helpful?
2 Thank Lancenolen
2 reviews
Reviewed 1 week ago via mobile

We had a great stay aside from the hot water heater not heating enough fill the bathtub up past your feet. I wanted to relax after a long day in Pigeon Forge and couldnt take a bath and had to get out cold and disapointed. When brought to the hotels attention i was told i would have to take it... More 

Helpful?
Thank Donna M
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We had a wonderful time at the Westgate resort. Charles Couvillier showed us to our room and helped us get all set up. Everything was clean and the plays had spectacular views. We enjoyes the many amenities that they had to offer. Our children loved the indoor water park and we used the hot tubs out near the pools every... More 

Helpful?
1 Thank gregoree1978
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

This is A must see resort and spa My Wife and I stayed there this last week and we were treated like royalty by Jay, Kaisey,and Chara.R. We actually are owners now check it out you won't be disappointed Thank You all for the unforgettable Vacation

Helpful?
1 Thank StanleyJenn2016
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your experience. We are excited to hear that you enjoyed the service provided by our staff. We aim to please all of our guests and it is great that you enjoyed your overall vacation. We hope to see you again soon! Lissy More 

Birmingham, Alabama
1 review
Reviewed 1 week ago

The resort was amazing. Staff was responsive and friendly. Indoor water park was really fun and diverse. Food was great in smokehouse grill. Villa was wonderful. Beautiful time of year . Enjoyed several owner perks and events. Kevin Brown provided excellent service.

Helpful?
Thank melaniemcnary
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. It is wonderful that you enjoyed our overall resort which includes our Smokehouse Grill, indoor water-park and friendly staff. We look forward to seeing you again soon! Lissy More 

Sanford, North Carolina
Level Contributor
175 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 1 week ago via mobile

We are not owners but, we traded our timeshare points for a week at the resort. We were in the lower area where the non-owners stay. I found the room to be clean, large, and with a great deck. No view of the mountains unless you are an owner but....you do see them anytime you go anywhere. There was a... More 

Helpful?
Thank IMHO2
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for choosing to be our guests. It is great to hear that you enjoyed our spacious and clean units. We are pleased that you enjoyed our breathtaking views from the infinity pool. We regret to hear that you encountered difficulties with your unit. We are pleased that our staff was able to resolve your concerns and accommodate you... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

We actually checked in yesterday. We have stayed here many times, as we are time share owners. We bought at this location because we loved it. I will say, without a doubt, our two customer service individuals have been fabulous. Jane is our concierge, and Kevin is our maintenance man. We were placed in cabin 24231. Our cabin is definitely... More 

Helpful?
2 Thank Jeanna D
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate you sharing your comments. We always recommend to our owners to confirm their reservation and assure that they are being booked in the unit type that they are deeded in. We value all of our owners and our front desk staff along with the rest of the resort team is available to assist throughout their stay. We are... More 

1 review
Reviewed 2 weeks ago

Had some issues in the room and Kevin Brown came right up and took care of things right away. Checking in was vary fast with friendly staff. The amenities are second to none. I use this resort every year...

Helpful?
Thank Terry W
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. It is pleasing to hear that you enjoyed the service provided by our staff. We feel honored that you always visit our resort. We cannot wait to see you again soon! Lissy More 

California
Level Contributor
7 reviews
7 hotel reviews
Reviewed 2 weeks ago via mobile

This was a great find! The staff are all helpful and accommodating. The rooms are spacious and have everything you need for a night or for a month. Everything is clean and comfortable. The resort is only a few minutes from downtown. It is very quiet and the view that I had was amazing!

Helpful?
Thank rflore
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are pleased that you have discovered Westgate Smoky Mountain Resort. This location is indeed great for those who want to enjoy breathtaking and serene surroundings, which are also close to the city of Gatlinburg. Our overall staff works very hard to enhance your overall vacation experience. Thank you for choosing to stay with us and we hope to see... More 

Delray Beach, Florida
2 reviews
Reviewed 2 weeks ago

Loved loved the resort!!! Staff was so nice and courteous ! Our room was amazing!!! Rented a queen size villa and got upgraded to a a one king size bedroom when I made the comment that we where celebrating my husbands birthday!!! Our check in personnel Komal Paudell was so nice and helpfull!!! Loved this resort and can't Wait till... More 

Helpful?
Thank rivera7097
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your experience. We are so thrilled that you loved your overall experience at our resort. It is nice to know that you enjoyed our units and courteous staff. We feel honored that you would recommend us and the next time you’re in town, we would love to exceed your expectations once again. Lissy More 

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $139 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We used the time share benefit. All locations were excellent.”
 of 5 bubbles 691joycew, 28 Nov 2016 | Read review
“Try to get a 1 bedroom unit on the top floor and high up on the mountain. There's a lot of AC noise and traffic lower down.”
 of 5 bubbles robertgA2422WA, 24 Nov 2016 | Read review
“Upgrade from One Bedroom Villa to One Bedroom Deluxe Villa, it is worth every dime for the extra square footage and many more extras.”
 of 5 bubbles ritzieg, 14 Nov 2016 | Read review
“Top Floor of any building for views but try and be near parking or your gonna walk a mile with your luggage!”
 of 5 bubbles 948devinc, 13 Nov 2016 | Read review
“Closer to the top is wonderful.”
 of 5 bubbles cstanishia, 13 Nov 2016 | Read review
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