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29/10/2017 30/10/2017
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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    29/10/2017 30/10/2017
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    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
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    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travellers talk about
    “water park” (774 reviews)
    “indoor waterpark” (165 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Quality Inn & Suites Gatlinburg
    712 reviews
    #16 of 78 hotels in Gatlinburg
     
    Bearskin Lodge on the River Hotel
    1,091 reviews
    #8 of 78 hotels in Gatlinburg
     
    Parkview Inn
    477 reviews
    #70 of 78 hotels in Gatlinburg
     
    Days Inn Gatlinburg on the River
    945 reviews
    #44 of 78 hotels in Gatlinburg
     
    Rooms
    29 Oct30 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,023)
    There are newer reviews for Westgate Smoky Mountain Resort & Spa
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    11 - 15 of 2,989 reviews

    Reviewed 10 September 2017

    We were impressed. They have added activities such as an ice cream social our daughter really enjoyed. Our concierge (Brad) was great. All of the staff were friendly and helpful. Our toaster went out, and it was replaced in a matter of minutes. The room...More

    Thank shawneebug
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 13 September 2017

    Thank you for taking a moment to share your experience with us. We are delighted to hear that you enjoyed our resort and the different amenities we have to offer.  We are happy that you appreciate the assistance provided to you by  Brad. We invite...More

    Reviewed 7 September 2017 via mobile

    This resort is on its way back from the giant fire that destroyed so much. The accommodations are 5 star mountain luxury. The indoor water park is always fun. Anytime you have a problem a quick call takes care of everything. A perfect location with...More

    1  Thank larrystory44
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 8 September 2017

    Thank you so much for taking a moment to write a review. We are so happy to hear you appreciated the convenient location of our resort, as well as the different amenities and activities we have to offer. It is great to know that our...More

    Reviewed 7 September 2017

    Even with the reconstruction taking place, this is still the best place to stay in Gatlinburg. The staff attended to some of our needs quicker than I could hang up the phone. I don't hesitate to stay at this location when I travel to East...More

    Thank Scott O
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 14 September 2017

    Thank you so much for sharing your feedback with us. We are thrilled to know that you enjoyed so many aspects of your vacation with us. We do hope that you allow us another chance to fully exceed your expectations again in the future. Luna

    Reviewed 30 August 2017 via mobile

    We have owned our timeshare at this resort for now 6 years. My entire family loves this resort and they continue to add new amenities that make the experience better. My wife, and 2 girls(8 and 14) love the entire resort. The staff, water park,...More

    Thank Ari H
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 September 2017

    Thank you so much for the excellent review. Nothing pleases us more than knowing how much you enjoy your investment. We trust we will be able to make many more memorable vacations for you and your family, and we look forward to seeing you again...More

    Reviewed 29 August 2017

    We stayed at the main building, in a 2 bedroom unit. My father and stepmother own a couple of units. First, I have to commend Westgate for accomodating my father since he has health problems. He reserved early (at least 8 months ahead) and got...More

    1  Thank dleighr
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 September 2017

    Thank you so much for sharing your thoughts with us. We are so happy to hear that you found your room to be comfortable and spacious, and that you enjoyed several of our entertainment offerings and amenities. Nothing pleases us more than to hear that...More

    Quality Inn & Suites Gatlinburg
    712 reviews
    #16 of 78 hotels in Gatlinburg
     
    Bearskin Lodge on the River Hotel
    1,091 reviews
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    Parkview Inn
    477 reviews
    #70 of 78 hotels in Gatlinburg
     
    Days Inn Gatlinburg on the River
    945 reviews
    #44 of 78 hotels in Gatlinburg
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Outdoor pool
    Details
    • Price range
    • US$89 - US$229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Cancelon, Cheap Tickets, TripOnline SA, Hotwire and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (746)
    Bathroom (42)
    Family and Play Areas (13)
    Business Centre & Event Rooms (1)
    Nearby
    Quality Inn & Suites Gatlinburg
    712 reviews
    1.41 km away
     
    Parkview Inn
    477 reviews
    1.93 km away
     
    Days Inn Gatlinburg on the River
    945 reviews
    1.40 km away
     
    Bearskin Lodge on the River Hotel
    1,091 reviews
    2.77 km away
     
    Nearby Restaurants
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    .18 km away
    Mountaineer Kandy Kitchen
    5 reviews
    .74 km away
    Nearby Attractions
    Gatlinburg Mountain Coaster
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    1.47 km away
    Wild Bear Falls Waterpark
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    .10 km away
    Herbert Holt Park
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    .76 km away
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    1.60 km away
    Ask a question
    Questions & Answers
    Mathm0m23
    8 August 2017|
    AnswerShow all 10 answers
    Response from WestgateGuestRels | Property representative |
    Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
    0
    Votes
    Fam_Tvler
    10 March 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    12 February 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "Rooms are small and the walls are thin"
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    "Do recommend if you have problem with stairs let them know so they book you with suites that has elevator..."
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    "Get the top floor if you can for sound issues"
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    "Beds are VERY uncomfortable"
    Read review
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