We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
07/05/2017 08/05/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    Traveller (1191)
    Room & Suite (633)
    Pool & Beach (76)
    Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
    3,103 reviews
    #12 of 78 hotels in Gatlinburg
     
    Holiday Inn Club Vacations Smoky Mountain Resort
    880 reviews
    #18 of 78 hotels in Gatlinburg
     
    Baymont Inn & Suites Gatlinburg On The River
    1,256 reviews
    #13 of 78 hotels in Gatlinburg
     
    Quality Inn & Suites Gatlinburg
    643 reviews
    #14 of 78 hotels in Gatlinburg
     
    Overview

    • Excellent41%
    • Very good23%
    • Average14%
    • Poor8%
    • Terrible12%
    Travellers talk about
    “water park” (772 reviews)
    “mason jar” (55 reviews)
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    Free Internet
    3.5 Star Hotel
    All hotel details
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
    Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
    3,103 reviews
    #12 of 78 hotels in Gatlinburg
     
    Holiday Inn Club Vacations Smoky Mountain Resort
    880 reviews
    #18 of 78 hotels in Gatlinburg
     
    Baymont Inn & Suites Gatlinburg On The River
    1,256 reviews
    #13 of 78 hotels in Gatlinburg
     
    Quality Inn & Suites Gatlinburg
    643 reviews
    #14 of 78 hotels in Gatlinburg
     
    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view 0 other deal from
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Gatlinburg hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "c5e7d25de5f6453d92b114dfb0fadb23", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":241009,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":5,"year":2017},"checkout":{"day":8,"month":5,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"c5e7d25de5f6453d92b114dfb0fadb23","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Westgate Smoky Mountain Resort & Spa","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImM1ZTdkMjVkZTVmNjQ1M2Q5MmIxMTRkZmIwZmFkYjIzIiwiQUlLIjoiNzY1ODdjM2QwNTFhNDE4Yzk1OWFiOGQ5Mjc5NzUzNjUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "07/05/2017", "checkOut": "08/05/2017", "lowestPrice": null, "hasDates": true, "hacComplete": true, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    Reviewed 14 March 2017

    This resort is a really good place to stay at with excellent location and views. The GOOD: 1. We had the building at the very top of the mountain. The views were outstanding. 2. The waterpark was good but got old after a day. 3....More

    Helpful?
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa

    Thank you for taking the time to share your feedback with us. It brings us delight to see that you were able to enjoy of our resort’s prime location and views, along with our spacious accommodations. We are currently working very hard to rebuild and...More

    Reviewed 8 March 2017 via mobile

    We came to WGRSM Westgate Resorts Smoky Mountains in 2015 and bought a timeshare. My wife and I love it here. We've gone from a 1 bedroom to now a 4 bedroom cabin. We will be here often and hope to one day soon call...More

    Helpful?
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa

    Thank you for sharing your positive feedback with us. It brings us great pleasure to see that our exceptional staff was able to take part in your most recent Gatlinburg vacation experience. Thank you for being a part of our Westgate family. We are looking...More

    Reviewed 6 March 2017

    We were a group of 8 who stayed here for one week. All staff we encountered were warm and hospitable - very upbeat. Our point of contact was Rob - he was thorough, approachable, and provided excellent customer relations to our group. We could not...More

    Helpful?
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa

    Your comments are appreciated and welcomed. It is delightful to learn that you and your party were able to thoroughly enjoy of our friendly resort staff, comfortable accommodations, and prime location. We hope to see you again soon, to better enjoy of all the new...More

    Reviewed 24 February 2017

    Every staff member we encountered at the Westgate Smoky Mountain Report was friendly and helpful. We noticed that one of our tires looked low. I asked at the front desk if anyone in the maintenance department had a tire gauge we could use. David Lloyd...More

    Helpful?1  
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa

    Thank you so much for choosing our resort. We are delighted that you enjoyed our friendly and helpful staff. We hope to see you again soon! Lissy

    Reviewed 24 February 2017

    Me, my boyfriend, my mom, and her boyfriend we went there in 2016. We owned the place, we had really great time there. We got to ride around in a golf cart, we rode all the up to the top but we ran out of...More

    Helpful?1  
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa

    Thank you so much for your review. We are happy to hear that you enjoyed your family vacation at our resort. We cannot wait to see you again soon! Lissy

    Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
    3,103 reviews
    #12 of 78 hotels in Gatlinburg
     
    Holiday Inn Club Vacations Smoky Mountain Resort
    880 reviews
    #18 of 78 hotels in Gatlinburg
     
    Baymont Inn & Suites Gatlinburg On The River
    1,256 reviews
    #13 of 78 hotels in Gatlinburg
     
    Quality Inn & Suites Gatlinburg
    643 reviews
    #14 of 78 hotels in Gatlinburg
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$121 - US$121 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    Photos
    Traveller (1191)
    Room & Suite (633)
    Pool & Beach (76)
    Dining (18)
    Nearby
    Nearby Hotels
    Days Inn Gatlinburg on the River
    790 reviews
    1.40 km away
     
    Fairfield Inn & Suites Gatlinburg North
    666 reviews
    1.08 km away
     
    Baymont Inn & Suites Gatlinburg On The River
    1,256 reviews
    1.35 km away
     
    Quality Inn & Suites Gatlinburg
    643 reviews
    1.41 km away
     
    Nearby Restaurants
    Parton's Deli
    264 reviews
    1.55 km away
    Flapjack's Pancake Cabin
    599 reviews
    1.01 km away
    White Oak Flats Coffee Brewhouse
    25 reviews
    .18 km away
    Mountaineer Kandy Kitchen
    5 reviews
    .74 km away
    Nearby Attractions
    Gatlinburg Mountain Coaster
    803 reviews
    1.47 km away
    Wild Bear Falls Waterpark
    345 reviews
    .11 km away
    Herbert Holt Park
    25 reviews
    .78 km away
    Hillbilly Golf
    1,685 reviews
    1.60 km away
    Questions & AnswersAsk a question
    Fam_Tvler
    There is currently a deal floating around Facebook saying this place has 3 nights + waterpark admission for $150. For new guests only. but!!!! I thought this place burned down. Are they back open already? Waterpark and all?
    10 March 2017|
    Answer Show all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    Is the water park extra if you are a westgate timeshare owner?
    12 February 2017|
    Answer Show all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Mary S
    I was given a voucher in the amount of $100 dollars to be used at the spa when we purchased our time share. I made an appointment at the spa on our first visit after our purchase only to be told NO they would NOT accept it ,this was after my appointment but I had asked before booking if they honored the voucher and I was assured they would. They told me I had to mail it to the address which is In Florida,send copy of receipt then they would reimburse me the $100 dollars I had spent. This was sent by certified mail and signed for. On the voucher it said to allow 6 to 8 weeks for processing,this was on November 11,2016 and as of this date January 29, 2017 I have yet to receive my refund of $100 as promised, So this is FRAUD !!! Just another reason to NOT purchase at this resort and most definitely DO NOT USE ANY VOUCHER YOU ARE GIVEN!! THEY WILL PROMISE YOU AND TRY TO GIVE YOU ANYTHING TO BUY. SO PLEASE BEWARE .AND YES I AM A OWNER. ON TripAdvisor my complaint was played down by whomever wrote the response by saying they didn't know if I was a owner. REALLY???? CHECK THE COMPUTER AND THIS UNIFORMED PERSON WOULD HAVE HER ANSWER TO THAT !!!
    30 January 2017|
    What is your answer?
    Posting guidelines
    Submit
    Room Tips
    "Bottom floors are noisier because you can hear the people above you."
    Read review
    "All rooms with mountain views or better!"
    Read review
    "One bedroom facing the main road, top floor, provided a great view and a lot of privacy."
    Read review
    "This is a beautiful resort. Check their website for bargain prices."
    Read review