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Laurel Point Resort

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Traveller (43)
Room & Suite (16)
Pool & Beach (2)
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Overview
  • Excellent46%
  • Very good30%
  • Average15%
  • Poor4%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
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Reviews (117)
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51
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18
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7
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All reviewsober gatlinburgmaster bedroomongoing constructionguest bathroomjacuzzi tubfull kitchencomfortable place to stayviews of the mountainsblack beansmountain retreatthe smoky mountainsbeds were comfortablecheck in was easyminute drivehome away from homewould definitely stay here againunits
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31 - 35 of 117 reviews
Reviewed 12 May 2016

After a 10 hour drive I was cranky. We were assigned a room with probably the worst view in the resort (B105). One bathroom was beautifully remodeled but it was attached to the kids room with 2 twin beds... the master bath was old school....More

Thank CarolAnnTravels
Response from Melissaaellis, General Manager at Laurel Point ResortResponded 12 May 2016

Thank you for submitting an excellent review for Laurel Point Resort. Providing exceptional customer service is our #1 priority in addition to giving our guests spotless condominiums that are inviting and welcoming. We hope that you will stay with us again in the future. Like...More

Reviewed 7 May 2016

We could not use our Master Suite jacuzzi tub. It had a huge crack which hadn't been repaired. Other tub was embarrassingly stained. Gross! Couch had a tear in it and chairs and couch slouched ridiculously. We asked for cleaner and cleaned the stove before...More

1  Thank Cindi W
Response from Melissaaellis, General Manager at Laurel Point ResortResponded 11 May 2016

We apologize that your stay did not meet your expectations. We will gladly re-clean any area in your condominium upon request, or any other replacement that is not suitable such as additional dishware, towels or another hand-held hair dryer. We want to know if there...More

Reviewed 2 May 2016

We arrived in town after a 7 hour trip a little before normal check in times and the staff didn't seem to happy to see us. We knew we were early, but just wanted to see if by chance a room was ready as I...More

Thank Debra V
Response from Melissaaellis, General Manager at Laurel Point ResortResponded 5 May 2016

I apologize that your stay did not meet your expectations. Providing excellent customer is mandatory not optional. Last year and this year we have been doing refurbishments to update and improve the condominiums. We are also replacing the older style tube televisions for flat screen...More

Reviewed 28 April 2016

The resort was nice. our unit is very big and clean - 2 bedrooms, full kitchen and laundry. We booked the stay via AFVCLUB and it worked out great. just showed up with our IDs and there were no resort fees. Nice indoor pool, close...More

Thank ILUVDIRT
Response from Melissaaellis, General Manager at Laurel Point ResortResponded 29 April 2016

Thank you for the wonderful review of Laurel Point Resort. From a fellow vacationers vantage point I agree that we have one of the most spacious condominiums that I too have ever stayed. The size is appreciated by families and couples alike. Laurel Point is...More

Reviewed 14 April 2016

Our condo in Laurel Point Resort beat all of our expectations. So roomy, sooooo CLEAN, wonderful to have the balcony and fireplace. Fully stocked kitchen was better than we expected. Condo has everything, from plenty of linens, bathroom toiletries, kitchen supplies, even placemats. Linen exchange...More

Review collected in partnership with Armed Forces Vacation Club
Thank AlabamaDixie
Response from Melissaaellis, General Manager at Laurel Point ResortResponded 14 April 2016

Thank you for submitting an awesome review for us! We appreciate your kind words. The entire team at Laurel Point strive to give our guests a great experience every time they stay. Guests do appreciate all the extras such as plenty of room for a...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$157 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$157 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Suites
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Traveller (43)
Room & Suite (16)
Pool & Beach (2)
Family and Play Areas (2)
Questions & Answers
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Rebecca W
31 October 2017|
Answer
Response from Carlos G | Reviewed this property |
They provide passes to a nearby community pool. We did not use it as being off-site made it much less appealing, but I did appreciate thier effort in providing this to try to make up for the fact that the on-site pool was... More
1
Vote
uzzell20
25 March 2017|
Answer
Response from Kim F | Reviewed this property |
no they don't
0
Votes
Room Tips
"3rd and 4th floor have great views - first floor does not"
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"Best views would be the top levels"
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"Tell exactly what you want,View,non-smoking,lower or upper floor,near pool etc."
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"top floor so avoid any noise from neighbors above you"
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