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Quality Inn & Suites Gatlinburg

726 reviews
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Traveller (283)
Room & Suite (186)
Dining (19)
Overview
  • Excellent39%
  • Very good33%
  • Average15%
  • Poor6%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Quality Inn & Suites Gatlinburg
Special Offer: Choice Privileges Points
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (726)Write a Review
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243
111
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52
Show reviews that mention
All reviewsred roof innwrap around balconymountain coasterpet friendly hotellaminate floorsroom was cleantrolley stopbiscuits and gravyallow petsnice balconyfree breakfastparking lotgas fireplacewould stay here againper nightyogurtthe main strip
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1 - 5 of 719 reviews
Reviewed 2 days ago via mobile

At check-in the older gentleman at the front desk was very rude. He was far more concerned with how we got the rate we did (we are choice members) than answering questions and ensuring customer service. He was unable to answer even the simplest questions...More

Thank Douglas C
Response from Guest-Services725, Manager at Quality Inn & Suites GatlinburgResponded yesterday

Thanks for your comments . We are sorry and apologies for your bad experience. We will try our best to work on your concerns . Hope we serve you better next time

Hotel's Favourite
Reviewed 17 October 2017 via mobile

We really enjoyed our 5 night stay at this hotel. The property is pretty, parking is plenty, pretty and clean pool and jacuzzi and the breakfast was good. It is also off the main road, which is very nice. As for the rooms; they were...More

1  Thank trvlne1
Reviewed 1 week ago via mobile

We had no complaints at all. The room and grounds was clean, everything worked as they should. We liked the fireplace and the laminate flooring. The breakfast was tasty, including the coffee (which could be a hit or miss at hotels). The location is not...More

Thank doublea91
Reviewed 2 weeks ago

I typically do not devote time to leave feedback, but knowing how invaluable it can be to others, as well as, how bad our experience was I feel it's important to share my thoughts. My family and I (a total of 5 rooms) cut our...More

1  Thank Jason T
Response from Guest-Services725, Manager at Quality Inn & Suites GatlinburgResponded 2 weeks ago

Thanks Jason Townsend for your review . Five rooms - non were adjoining - "Guest lying " . 3 rooms were on one floor each room being at least three rooms apart . 2 rooms on a another floor , were on each end of...More

Reviewed 2 weeks ago via mobile

Aged look, thermostat to AC/heat didn’t work, sits off the main thoroughfare, lobby had a strong smell of smoke and deco needs updating. Staff was friendly. Bed was comfortable. Large room. Pet friendly. Grounds appeared clean.More

1  Thank Greg T
Response from Guest-Services725, Manager at Quality Inn & Suites GatlinburgResponded 2 weeks ago

Thanks for reviewing your stay. We are sorry that thermostat did not work. If you had given a chance to tell us during your stay we would have come and fixed it . We are happy that you found our rooms big , comfortable &...More

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Traveller (283)
Room & Suite (186)
Dining (19)
Pool & Beach (4)
Hotel & Grounds (204)
Bathroom (15)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Breakfast Available
Business Centre with Internet Access
Banquet Room
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$55 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$55 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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