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Brookside Resort

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896 Reviews from our TripAdvisor Community

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Showing 891: English reviews
Greenbrier, United States
Reviewed 2 days ago NEW

We stay here every time we are in the area. Reasonably priced. Beautiful view from your balcony! ! A fireplace in the room, which is awesome. Friendly staff. Feels like a little piece of home. I Would highly recommend staying here when you visit the area.

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Helpful?
Thank Tiffany S
Louisville, Kentucky
Reviewed 3 days ago NEW

My husband and I stayed for 3 nights the last week of October. Although its an old motel, we were happy with it . It had a small sink, refrigerator, and small counter top. The room and bathroom was clean. It wasn't a fancy, elaborate room, but just what we needed for a relaxing getaway.The breakfast had hot oatmeal, waffles,...

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Thank angel61048
Kankakee, Illinois
Reviewed 5 days ago NEW

We very much enjoyed our stay, we had a room with a fireplace,kitchenette, bathroom was redone,and I loved setting on the patio listening to the wayer from the brook.Office staff was very friendly and helpful. Room was clean,breakfast was good. We will definitely return.

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Thank dbdevine1447
Appleton, Wisconsin
Reviewed 5 days ago NEW

this was the most disguisting place I have ever been in - Filthy- dirt behind nightstand- garbage just thrown there- no way that room was cleaned- filth on all the baseboards- fireplace old- had a horrible smell to it- stone on bottom ledge was all wet- took a tissue to wipe it up- all brown yuk- please read all the...

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Thank lindawentzel2002
Brandenburg, Kentucky
Reviewed 5 days ago NEW

Didn't get the rooms we reserved. Rooms were not ready to check in at 4..it was 5 : 30. Trash cans were dirty. No toilet paper in one of our rooms . no hair dryers available. Front desk employees no help

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Thank brendabI158IJ
Greensburg, Indiana
Reviewed 1 week ago NEW

Our room was spacious and comfortable with a great view from the balcony. Had a real fireplace in our room but didn't use it. The room was clean for the most part however because of the fireplace the house keeping staff needs to do a better job of dusting - a little dated - but the bathroom had been nicely...

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Thank Jimg48
Reviewed 1 week ago via mobile

Very Quaint Hotel. Also very clean! Housekeeping & Staff were very nice! We had a wood burning fireplace in our Room & beautiful view of the river! Made you feel like you were actually in a cabin instead of hotel room. Could use some updates on some things but overall a good place to stay!

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Thank Nana W
Nashville, Tennessee
Reviewed 1 week ago

My family and I have been staying at this location for over 4 years. The staff is absolutely the best. They are attentive to your needs and do everything they can to make your stay the best. This property is older but nostalgic. Our favorite place

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Thank blackbears15
Lake Wales, Florida
Reviewed 1 week ago

room was filthy ask to be moved front desk rude and didnt care i was told they had no rooms available and the room would be deep cleaned. when we got back the only thing done was trash and one bed made bathroom had not been cleaned at all as promised. ii was not offered any compensation or any concern....

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1Thank sheliafeagle
Reviewed 1 week ago via mobile

If you are looking for a standard hotel with breakfast, I can recommend Brookside. I would not pay full price. This is an old establishment, but we enjoy the creek side views and being able to walk into downtown. Traveling with kids/teenagers, it's one of those places where you don't have to worry about the surroundings. Nice pool, when open....

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Thank WendyBil
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about our ongoing renovations including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled over 40 bathrooms across property with more to come. Remember the Christmas Parade that marches...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 

Additional Information about Brookside Resort

Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $74 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Brookside Resort staff and other travellers.
16 questions
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Saint Louis, Missouri
10 months ago
Gladstone, Virginia
over a year ago
Lebanon, Ohio
over a year ago

See all questions (16)

Questions? Get answers from Brookside Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 118 was perfect. close to breakfast bar and right in middle of brook.”
 of 5 bubbles angel61048, 5 Dec 2016 | Read review
“horrible- filthy- gross- smells- garbage behind nightstand- filth on baseboards- really bad”
 of 5 bubbles lindawentzel2002, 3 Dec 2016 | Read review
“Get a room that overlooks the stream!!!!!”
 of 5 bubbles blackbears15, 29 Nov 2016 | Read review
“Double Queen, Kitchenette ”
 of 5 bubbles 401ritat, 25 Nov 2016 | Read review
“Our room was actually larger than expected, with plenty of space to move around (including a counter area with sink, microwave and fridge), a wood-burning fireplace, with plenty of accessible outlets for chargers, etc., and sufficient drawer space and place to put suitcases up off the floor! ”
 of 5 bubbles E5705DLlindab, 14 Nov 2016 | Read review
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