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Brookside Resort

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Brookside Resort
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928 Reviews from our TripAdvisor Community

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Showing 923: English reviews
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Rome, Georgia
Reviewed yesterday NEW

I booked the Honeymoon Suite because it had a jetted tub. When we arrived, the room didn't have a jetted tub! When I called to make sure our room booked has a jetted tub, I was told it did. WE DID NOT

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Helpful?
Thank dpeter_755600
Richton Park
Reviewed 2 days ago NEW

High ceiling, spacious room, great for a family at the right price. Mountain and running river view. Wood burning fireplace. Wish we had some marshmallows. The staff was friendly and responsive. It's an older property but the room was clean with microwave, fridge, cable, and WiFi. All the requirements for a family.

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Thank stephanierH5270BQ
Moneta, Virginia
Reviewed 2 days ago NEW

This is far from the worst place that we have ever stayed. It's also far from the best place that we have ever stayed. First off I booked the room through Booking.com upon check in I had a question about the reservation. I was immediately given the impression that I was not a welcome guest because I had booked the...

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Thank unhappycamper315
Washington, United States
Reviewed 4 days ago NEW

The hotel did not honor our reservation despite having a written confirmation. Upon arrival they told us we had already checked out that morning and there was no room. It was from the twilight zone. Furthermore after giving away our room, they offered no assistance in finding another hotel and charged us for the prior night when we were even...

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1Thank 184dianaj
Concord, North Carolina
Reviewed 1 week ago

Would have never known that this town faced massive advserity. The hotel was wonderful from check in to check out. Fireplace and soak tub as advertised. Worth a look and an adventure. Steven was great

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Thank ajs641
Nashville, Tennessee
Reviewed 1 week ago

Overall, everything was nice. Looks like the bathroom was remodeled, which was nice. The room was clean and a little dusty, but not to bad. Only complaint is that the front office staff aren't empowered to change the price to the online rate. I had to stand there on my phone and book the room even though I showed her...

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Helpful?
Thank Monique H
Nashville, Tennessee
Reviewed 3 weeks ago

We made a spur of the moment overnight to the mountains and found the Brookside on booking.com. We paid the extra for the larger fireplace room. Upon arrival, the resort was out of firewood with a scheduled shipment the next day. We had three very green logs in the room. The very helpfu people at the desk provided some kindling...

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Helpful?
Thank ccarlt_391293
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff’ works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about upcoming renovations. We have already done a great deal including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled over 40 bathrooms. Remember the family friendly to-dos in...

Garner, Iowa
Reviewed 3 weeks ago via mobile

We booked for the quiet time of year and that was just fine with us. The rates were good, the views divine and the room was spectacular! The front door of our room was a view of the mountains, the patio a nicely flowing stream, and an inroom working wood fireplace! There is an outdoor pool (closed in Jan), a...

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Helpful?
Thank Amy C
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff’ works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about upcoming renovations. We have already done a great deal including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled over 40 bathrooms. Remember the family friendly to-dos in...

Reviewed 4 weeks ago

Our 2nd floor giant room opened up in the back to a balcony with a table and 2 chairs, overlooking the river. It was just beautiful. The room is in need of updating, but it was clean and had all the amenities needed. The employees were friendly, courteous, and knowledgeable about the area. If this wonderful place was not destroyed...

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Helpful?
Thank Dawn E
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff’ works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We survived the fires with minimal damage. Remember the family friendly to-dos in Gatlinburg and Pigeon Forge as Spring Break rolls around. It’s a great time to get out and explore the Great Smoky Mountains. Gatlinburg has hiking, biking,...

Cleveland, Tennessee
Reviewed 4 weeks ago

A place my cousins, aunts, uncle's, grandparents, and my parents have been for years as my mother was growing up and then as my sister and I were too. Extremely comfortable rooms, beautiful area. They have remodeled the rooms since my first visit. There is nowhere a family can't simply walk in Gatlinburg from where it rests. The creek behind...

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Helpful?
Thank mbartl_576855
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff’ works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. Remember the family friendly to-dos in Gatlinburg and Pigeon Forge as Spring Break rolls around. It’s a great time to get out and explore the Great Smoky Mountains. Gatlinburg has hiking, biking, and horse back riding. We hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 

Additional Information about Brookside Resort

Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $87 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Brookside Resort staff and other travellers.
18 questions
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Pearisburg, Virginia
Saint Louis, Missouri
over a year ago
Gladstone, Virginia
over a year ago

See all questions (18)

Questions? Get answers from Brookside Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it was amazing , always when you leave the room we left service request to clean and they did :)”
 of 5 bubbles mirtzap, 11 Jan 2017 | Read review
“Don't choose any room is my advice”
  • nice little dining area
  • aweome tub, too bad the bath wasn't clearn
  • dining area
  • Ugly furnishings but pretty fireplace
  • bathroom sink
  • Old carpet, tired decor
 of 5 bubbles patr95, 1 Jan 2017 | Read review
“Ask when and if the room has been remodeled.”
 of 5 bubbles TNTravelRN, 29 Dec 2016 | Read review
“don't be afraid......try it....you never know”
 of 5 bubbles mtnhopeful, 24 Dec 2016 | Read review
“room 118 was perfect. close to breakfast bar and right in middle of brook.”
 of 5 bubbles angel61048, 5 Dec 2016 | Read review
5 of 5