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The Edgewater Hotel

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Traveller (308)
Room & Suite (168)
Pool & Beach (36)
Overview
  • Excellent33%
  • Very good38%
  • Average17%
  • Poor8%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
2 Aug3 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,065)
Filter reviews
1,062 results
Traveller rating
356
378
190
91
47
Traveller type
Time of year
LanguageEnglish
356
378
190
91
47
Show reviews that mention
All reviewsparking garagecontinental breakfastindoor outdoor poolmysterious mansionelevators were slowthe rivermountain sidewithin walking distanceyogurtthe main stripwould stay here againbiscuits and gravysmall balconygreat place to staythe room was nicespace needlerooms were very clean
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1 - 5 of 1,062 reviews
Reviewed 2 days ago via mobile

We recently stayed at Edgewater during our vacation to the Smoky Mountains. The first three nights of our stay was enjoyable. I had read negative reviews about parking and elevator issues so I had prepared myself for those. When we arrived, I did find the...More

Thank modolr
Reviewed 6 days ago

---Underground parking - When it rains, select cars will get wet due to leaks in roof ---Floor wet under A/C in room - leaking? ---Hotel A/C - needs major overhaul ---Floor gets wet when it rains near patio door ---Bathroom - cracks in toilet &...More

Thank Janet F
Response from joann001, Front Office Manager at The Edgewater HotelResponded 5 days ago

Thank you for reviewing your stay at the Edgewater. I apologize for any inconvenience you experienced during your stay. I appreciate your comments and concerns and I will discuss all of them with our Management Staff. We hope to see you again when travel plans...More

Reviewed 6 days ago

I booked online, and was not familiar with the property at all. We were very satisfied with our stay. We booked a creekview room, which I would highly recommend. You are only 1 block off the strip, and can sit on the balcony and enjoy...More

Thank Karyn S
Response from joann001, Front Office Manager at The Edgewater HotelResponded 5 days ago

Thank you for reviewing your stay at the Edgewater. I'm glad your stay was a good one and you enjoyed our convenience to downtown and attractions. We do have very convenient overflow parking for times when we are sold out. Our Front Desk staff can...More

Reviewed 1 week ago via mobile

Stayed last night have a couple of more nights we are staying. Awesome location!The front desk people have been awesome! On the phone when I made the reservations to the people who checked us in to the guy behind the desk last night.The cleaning lady...More

Thank Felicia T
Response from joann001, Front Office Manager at The Edgewater HotelResponded 6 days ago

Thank you for choosing the Edgewater for your anniversary trip and congratulations on your anniversary. I'm glad you have received excellent customer service and have enjoyed your stay. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards,

Reviewed 1 week ago via mobile

Hotel is clean, priced good and the people are very nice. Has an indoor outdoor swimming pool and two hot tubs. A small workout facility. Fire pit with rocking chairs. it’s very convenient to downtown Gatlinburg. We watched the fireworks from our balcony.

Thank Rllester1984
Response from joann001, Front Office Manager at The Edgewater HotelResponded 6 days ago

Thank you for reviewing your recent stay at the Edgewater I'm glad your stay was enjoyable and appreciate the opportunity to host you and your family. We look forward to seeing you again when travel plans bring you back to the Gatlinburg area. Best Regards,

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$126 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$126 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (308)
Room & Suite (168)
Pool & Beach (36)
Dining (20)
Amenities (6)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
seeingusa
21 April 2018|
AnswerShow all 9 answers
Response from Ruth H | Reviewed this property |
The hotel does have a parking problem. Even though they have attempted to park vans on one level and compacts on another there is no way to enforce that or to determine the number of each that will be needed. Also, if you... More
1
Vote
DRAW23
2 April 2018|
AnswerShow all 5 answers
Response from tampawalt | Reviewed this property |
no it does nto
0
Votes
Room Tips
"book a creekview room"
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"Ask for a room facing the river and on the higher floor"
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"all rooms are good you can ask for a room of the town or a room of the mountains. Everyone is different and..."
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"We like the rooms on the backside of the hotel. A few dollars cheaper and more quiet than the from."
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