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The Edgewater Hotel

1,021 reviews
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Traveller (274)
Room & Suite (150)
Pool & Beach (33)
Overview
  • Excellent33%
  • Very good38%
  • Average17%
  • Poor8%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,021)Write a Review
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1,018 results
Traveller rating
341
367
178
85
47
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Time of year
LanguageEnglish
341
367
178
85
47
Show reviews that mention
All reviewscontinental breakfastparking garagemysterious mansionelevators were slowthe riverthe indoor outdoor poolwithin walking distanceyogurtrooms were cleanmountain viewbiscuits and gravysmall balconythe main stripwould stay here againthe room was nicegreat place to stayspace needle
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1 - 5 of 1,018 reviews
Reviewed 2 days ago

Clean room, friendly staff, nice breakfast, decent price and a short walk to the main street. Liked the microwave and fridge. Enjoyed the Jacuzzi but a bit warm for the fireplace. One draw back is the tight parking garage. Also might be nice to have...More

Thank wkrispin
Response from joann001, Front Office Manager at The Edgewater HotelResponded yesterday

Thank you for reviewing your recent stay at the Edgewater. I appreciate all of your comments and apologize if our staff was unsure about restaurants. There are certainly many good ones depending on your taste, but unfortunately not many that deliver. I will make sure...More

Reviewed 2 days ago via mobile

They room was nice! Beds were clean but not as comfy as I would like. Free parking and right next to everything. Breakfast was nice as well! We loved our balcony wish it had been warm enough to sit out on.

Thank alijohnson161
Response from joann001, Front Office Manager at The Edgewater HotelResponded yesterday

Thank you for choosing the Edgewater for your recent trip to Gatlinburg. I'm glad you enjoyed your stay and we look forward to hosting you again when you are next in the Gatlinburg area. Best Regards,

Reviewed 5 days ago

We stayed in this hotel for the first time last week. It has some positive attributes and some areas for improvement. For the rate, the location can't be beat. It's not on the main drag, but just a block off with a nice babbling brook...More

1  Thank McHalesNavy
Response from joann001, Front Office Manager at The Edgewater HotelResponded yesterday

Thank you for reviewing your recent stay at the Edgewater. We strive for excellent customer service and I appreciate your comments and concerns regarding your experience. Your comments will help us do a better job in the future. We look forward to hosting you again...More

Reviewed 1 week ago

This is the 2nd time we've stayed @ Edgewater while bringing a group of teens to BSA Winterfest. The staff is very friendly. When we checked in, we asked for a roll-away bed - it was in the room within 15 minutes. Breakfast was typical...More

2  Thank goldshotc
Response from joann001, Front Office Manager at The Edgewater HotelResponded 1 week ago

Thank you for choosing the Edgewater for your Winterfest group. I'm glad that you enjoyed our amenities and that your stay was excellent. We appreciate your patronage and look forward to hosting you again next year. Best Regards,

Reviewed 1 week ago

So we checked in at 1:00am and then they clean the room the next day and I looked for the bb gun bullets for my gun cuz I am a police exploer and I needed it for my event at the convention center and they...More

Thank Corey R
Response from joann001, Front Office Manager at The Edgewater HotelResponded 1 week ago

Thank you for posting regarding your recent visit to the Edgewater. I apologize for your negative experience. I would appreciate your contacting the hotel so I can learn more about your experience, Please ask for the Rooms Division Manager. Sincerely,

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123456204
About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$98 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$98 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (274)
Room & Suite (150)
Pool & Beach (33)
Dining (20)
Amenities (6)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Carolyn T
9 October 2017|
AnswerShow all 4 answers
Response from M M | Reviewed this property |
they are correct...no pets allowed.
0
Votes
mrsschnegg
6 October 2017|
AnswerShow all 7 answers
Response from Kitten137 | Reviewed this property |
mrsschnegg I'm sending you a correction! The indoor/outdoor pool is open year round. It just closes at 11pm every night. There's no way to partition it off. I hope you enjoy your stay. It's a great hotel. Service is great... More
1
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12345611
Room Tips
"Just get there early to find a parking space"
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"For the best view request a room on the 7th or 8th floor on the "river side""
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"Rooms facing the street offer a better view."
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"make sure you get on the top floor and front side if you want a view."
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