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We had a 3 person dinner at the hotel from a neighboring hotel and the service was very poor. While the number of waiters was high, one could tell that they are untrained and easily got overwhelmed. They had a very poor understanding of the...More
Our time spent at Mountains of the Moon Hotel was wondeful. The staff was so kind and helpful. They made us feel so welcome. The room was very nice and clean. The food was really good. We hope to return when we visit Uganda again.
I have stayed at Mountains of the Moon hotel before and found it pleasant. I booked on its site for a work trip and the booking was accepted by the site as confirmed. I had heard from colleagues that there had been booking issues with...More
Three of us went for dinner. They confused our order 3 or 4 times, the food took a long time to come out and when I asked for a ‘gin and tonic’ I was given a glass of neat whiskey.
Two of us also had...More
Thank James G
Response from eve m, Front Office Manager at Mountains of the Moon HotelResponded 7 December 2017
Dear esteemed guest,
We apologize for the service offered which not 100% satisfactory on the night you and your team visited our hotel for dinner, I suspect the service to have been offered by a trainee and sincerely apologize for that and thus promise it...More
We didn't stay in the hotel, but we used the pool twice. That was so nice and chill - especially after long weeks with work, and the busy town. They also have cheap and good massage!!
The food we ordered by the pool is alright,...More