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Citrus Retreats Alleppey

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616 Reviews from our TripAdvisor Community

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Showing 609: English reviews
Chennai (Madras), India
Reviewed yesterday NEW

I tried to book room in the resort. The sales lady quoted much higher price than that in their own website and also makemytrip and booking.com. when I tried to explain her that she is quoting higher than all the websites,she spoke very rudely. she was quoting 800rs for our 7yr old son(per night) sharing room with us but they...

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Helpful?
Thank jegathu
Noida, India
Reviewed 2 days ago NEW

Fabulous by all means....ambience, location, staff, rooms,food,activities,programs....you name it and they are fabulous at it! First of all the location....it is just amazing. Sit on those relaxing hammocks or huts and just enjoy the view....the floating water lilies, house boats and bask in nature and sun. The ambience of the hotel is great...there is a floating restaurant, enjoy the evening...

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Thank RituAG111
Burnley
Reviewed 5 days ago NEW

After arriving at the entrance of the hotel, our initial response was one of disappointment. It looked as though the hotel was in need of maintenance and updating. However, after our two night stay we changed our minds. The staff were so helpful. The manager managed to get us some rupees i n exchange for our English money whilst the...

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1Thank Sonia S
Pune, India
Reviewed 1 week ago

You have to take Boat to the hotel from the parking area which is arranged by the hotel only so no need to pay here. The staff gave us the schedule for the boat between hotel and parking area. The hotel arranged for complimentary stuff which was really nice. Like Cooking classes, tea with pakoras, sunset tour in the houseboat,...

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1Thank gauravb284
Reviewed 1 week ago via mobile

I have travelled with my family here. With my 9month old son and my husband. We had an amazing experience. Staff is very helpful. They will help you and guide you for everything. The view of the hotel is very good. But please remember to reach the hotel you have to take their boat and then you are at the...

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Thank Seimeen K
Reviewed 1 week ago

The way to reach to hotel is via boat ride of almost 25 minutes, which was very good experience. It was on request boat service provided by hotel, without charge. The rooms were excellent at par. House keeping staff was very much friendly. During our stay, they arranged the 1 hour cruise ride for all the hotel guests, so we...

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Thank Pranav W
Reviewed 2 weeks ago via mobile

Citrus is uniquely located on the backwaters - and please ask for a lake view room. While the hotel could use a lil pick-me-up, the service provided by each of the staff at Citrus is really the best. They do go out of their way to make our experience delightful - customer delight. Right from the Security sup to the...

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Thank delnad2014
Mumbai (Bombay), India
Reviewed 2 weeks ago

We had a wonderful stay at Citrus, Alleppey. Great location, very clean rooms, excellent hospitality of staff, great food. Overall, we had an awesome experience. The complimentary cruize was also a wonderful experience.

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Thank beenasudhir70
Reviewed 3 weeks ago via mobile

We stayed at Citrus for 1 day in first week of November 2016. The location and view around resort is really good. You have to abort your car journey at small jetty for a boat ride to reach the resort. Really different and nice journey. The waiting area is good but not sufficient if persons are more during waiting period...

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Thank amol b
Reviewed 3 weeks ago

Excellent rooms, decors, views and services. Room service, Resto service was superb. Complimentary foot massage was very good. However, the buffet dinner was disappointing in terms of taste, variety. Lunch was not up to the mark if you consider the prices. So, foood aspect made me unhappy. But if you ignore this thing, this is the place you should spend...

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Thank Shahinur R
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, It was a pleasure to have you stay at Citrus Alleppey, and we appreciate your time to review us on Trip Advisor. The team is delighted to read your review and to see that their effort has been recognized by you. We look forward to your continued visits to Citrus Alleppey

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The resort is located on national waterways surrounded with lush greenery and paddy. ... more   less 

Additional Information about Citrus Retreats Alleppey

Address: Karimba Valavu 8/504a - 504n | Alleppey - Changanassery Road, Alappuzha 688003, India (Formerly Citrus Backwater Retreat)
Region: India > Kerala > Alappuzha
Price Range: $124 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Retreats Alleppey 3.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Citrus Retreats Alleppey Kerala/Alappuzha
Hotel Style:
#1 Romantic Hotel in Alappuzha
#2 Business Hotel in Alappuzha
#3 Family Hotel in Alappuzha
#4 Spa Hotel in Alappuzha
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Questions & Answers

Here's what travellers have asked, with answers from Citrus Retreats Alleppey staff and other travellers.
12 questions
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Questions? Get answers from Citrus Retreats Alleppey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prefer asking for front room as the view of backwater is amazing from their front glass walls.”
 of 5 bubbles RituAG111, 8 Dec 2016 | Read review
“Try the rooms with lake view and avoid Paddy View. Morning and evening you will see all the houseboats passing by the lake.”
 of 5 bubbles gauravb284, 30 Nov 2016 | Read review
“every room is excellent”
 of 5 bubbles , 27 Nov 2016 | Read review
“Lake view rooms are great to stay.”
 of 5 bubbles beenasudhir70, 21 Nov 2016 | Read review
“Select a room with lake view, east facing.”
 of 5 bubbles , 13 Nov 2016 | Read review
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