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Citrus Retreats Alleppey

CancelonUS$61*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$82*
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659 Reviews from our TripAdvisor Community

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Showing 651: English reviews
Reviewed 24 May 2016

The location was awesome. You have to travel in the backwaters to reach the place. Once you reach, it was all you could ask for. Calm. The rooms were well maintained and the hospitality was excellent. The only challenge was the additional time you spend to get in and out of place.

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Helpful?
Thank Anirudh V
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you for your heartening comments that have done wonders for our team’s spirit. We ensure that each aspect of our hotel is flawless and your kind review is a testament of our efforts. We thank you again for applauding our services on this forum. It is great to know that you enjoyed close to home comfort at...

Kottayam, India
Reviewed 23 May 2016

I visited this beautiful hotel in April 2016.I could really enjoy the travel in boat,which is the only access to the hotel.Enjoyed traditional foods.The staffs were simply amazing and superb.Each staff member treating all their customers as one of their family member.All staffs were co-operative enough in demonstrating the hospitality.The room which we got was really spacious enough ,furnished well...

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Helpful?
Thank vindhyaunni88
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, We thank you for apprising us about your last visit through your kind feedback. We are delighted to have been at par with your expectations with our flawless services. Indeed, our team strives hard to make sure our guests get the best experience during their stay, and we are glad that you have had the best experience when...

Reviewed 17 May 2016

Location of Hotel is good, Staff were very supportive. Best food i had during my whole kerala trip. Rooms are spacious, toilets are clean and good, Spa is also there alogwith swimming pool and fitness centre. Many to do activities are there in hotel premises to spend the day

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Helpful?
Thank Vijay K
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you so much for your review that you have so graciously shared on TripAdvisor. We are so grateful for your compliments on our, facilities and most importantly our service. Your special mention of Spa is truly appreciated. We are also happy We are grateful for having had the opportunity to be of service to you and I...

Bengaluru, India
Reviewed 14 May 2016

Away from the hustle and bustle, this place offers much needed serenity that one craves for. Extremely courteous staff and good food made our stay quite pleasant. The access to the place is by boat and hence one may plan for additional time to get in and out of the place. One cannot get more closer to nature than this...

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Helpful?
Thank ashsowpras
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, It was a delight to have had your stay with us. We know that you have options of several hotel stays in the city and are grateful for the opportunity this time. Thank you for taking time out and sharing such a wonderful review of your experiences at Citrus Alleppey. We are delighted to know that you received...

Mumbai (Bombay), India
Reviewed 13 May 2016

We had our perfect vacation at Citrus Retreats, Allepey. Right from the welcome at the resort, we were treated with exceptional courtesy and warmth by the staff, especially by managers, Mr.Chan and Mr.Prince Kuriakose. As per my request, they organized a special surprise party to celebrate my parents-in-law's 50th wedding anniversary in a decorated room with all the staff present...

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Helpful?
Thank s0umya25
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Citrus Alleppey. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Reviewed 11 May 2016

The location of the hotel is superb. Frstly,Only access to the hotel is through boat which i enjoyed travelling.Excellent service by the hotel staffs. All customers were taken everyday for cruising to enjoy the sunset.Staffs attitude was really great.I would like to travel again to the same place next year. i would definitely recommend to anyone.

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Helpful?
1Thank Sanitha P
Prince_Kuriakose, Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Warm Greetings from Citrus Alleppey! Thank you for taking the time to review us on Trip Advisor following your recent stay with us. We are glad to hear that you enjoyed your stay at the hotel. Your appreciation has given our associates a shot in the arm and a renewed energy to strive harder. We are looking forward...

Hyderabad, India
Reviewed 10 May 2016

Visited this place on 07th May. We booked 4 rooms for 1 night stay. The rooms were terrible. Not clean at all. Not able to sleep that night. Seems they opened these rooms after 2-3yrs. Absolutely no maintenance. Food is not good. Poor service. Please avoid this hotel.

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Helpful?
1Thank Amar_Reddy_Ch
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, At the onset, I sincerely apologize for the disappointment you experienced during your recent visit to Citrus Alleppey We take pride in providing prompt and personalized service. Your feedback indicates we have fallen short of the standards we aspire for. I have taken up your feedback very strongly with the concerned department heads and have put corrective action...

Reviewed 5 May 2016

I had mixed experience with this property as my travel agent 'Groowynd' messed up our booking... First it was not informed to us that the only way to reach this resort is through boat as there is no direct road to this resort. though we were family of 4 and we booked 2 Dlx room 'Groowynd provided us Std room...

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Helpful?
Thank gvivek23
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, We are very sorry to read that you dissatisfied with the room. We'll take you comment into our consideration to improve in the future. Sorry for inconvenience caused. I am very pleased to read that you appreciated the friendliness and assistance of our staff Mr Chan and enjoyed your visit in our hotel. Your comments on the service...

Thrissur, India
Reviewed 28 April 2016

We enjoyed citrus from the pickup point from their boat jetty,we had to travel in a boat close to 15 mins to reach the resort,we thoroughly enjoyed the stay @ Citrus,the lunch during our arrival was not up to the mark,restaurant needs a deep cleaning,swimming pool also needs a regular cleaning but rest all were good.The breakfast served was really...

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Helpful?
1Thank Mintres
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Greetings from Citrus Alleppey and thank you for your kind words. It is a pleasure to know that you chose to stay with us and we could contribute in making your experience here memorable. Our team is our greatest strength and we constantly strive for guest satisfaction and it is through guest feedback that we can enhance our...

Chilliwack, Canada
Reviewed 27 April 2016

We flew to South India, got off the plane in Cochin and took the bus to Citrus Resorts, which was a little scary as we got onto a houseboat and took off into what seemed to us chaotic darkness. The steersman knew his way and soon we were at the Citrus Resorts, situated between a Backwater and a rice paddy....

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Helpful?
Thank Muriel M
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Thank you for taking the time to write a review. It is our endeavour to provide our guests with the best of our services and facilities. We have certainly fallen short of the standards we aspire for during your visit. We apologize for the concerns you have about your experience at this hotel. I have taken up your feedback very...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Free Internet
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The resort is located on national waterways surrounded with lush greenery and paddy. ... more   less 

Additional Information about Citrus Retreats Alleppey

Address: Karimba Valavu 8/504a - 504n | Alleppey - Changanassery Road, Alappuzha 688003, India (Formerly Citrus Backwater Retreat)
Region: India > Kerala > Alappuzha District > Alappuzha
Price Range: $83 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Retreats Alleppey 3.5*
Number of rooms: 32
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Hotwire, Expedia, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and HRS so you can book your Citrus Retreats Alleppey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Citrus Retreats Alleppey Kerala/Alappuzha
Hotel Style:
#1 Romantic Hotel in Alappuzha
#2 Family Hotel in Alappuzha
#4 Spa Hotel in Alappuzha
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Questions & Answers

Here's what travellers have asked, with answers from Citrus Retreats Alleppey staff and other travellers.
15 questions
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Questions? Get answers from Citrus Retreats Alleppey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Private Pool with backwater View.”
DannyK409, 20 May 2017 | Read review
“First Inspect rooms before occupancy.”
muralim634, 4 Apr 2017 | Read review
“Choose near Paddy field”
pintubangalore, 2 Apr 2017 | Read review
“1. Look for a lake view room 2. Take your alcohol along”
123sanjeevc, 20 Mar 2017 | Read review
“"Rooms with seperate pool is excellent"”
prakashayyappa1988, 13 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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