STRAWBERRY HILL HOTEL: See 226 Reviews, Price Comparison and 405 Photos (Bali/Baturiti)

Glyn D wrote a review Aug 2018

Antwerp, Belgium28 contributions4 helpful votes

Hi, I do not write reviews a lot, but I do make an occasion on this one! The cottages look really cute and the garden is clean and well designed! When you enter the room, it smells duff (not good), it kinda smells like old wood in your basement. The room was quite cold. Your hotel is situated at an elevation of 1400m and you did not even provide a small heater in the rooms. The service at your restaurant was not the standard I was used to! The plates were never taken off the table before the other plates arrived! The garçon did not let us taste the wine before we could drink it and the rose was disgusting! The food was not that good. I am sorry for writing such a review, but this was my honest opinion. Cheers

Date of stay: August 2018

1 Helpful vote

Helpful

Response from SambalSamuiBali, Owner at Strawberry Hill Hotel

Responded 25 Aug 2018

We welcome your honest opinion, and we try to learn from constructive comments, and improve things. Indeed August is the coolest month of the year, during which temperatures can drop to 22 C daytime, and as low as 15 C in the middle of the night. Not I'm afraid justification for installing heating in every room. Guests sometimes arrive in Bedugul dressed without any expectation of feeling cold in Indonesia. We will research small heaters again - we did so, but heaters are not found anywhere in Indonesia, either in homes, hotels, or for sale, as they are so rarely necessary, and they use so much power. We would need to source them overseas. We do offer hot water bottles for your bed, advertising the fact in the rooms, and our duvets are cosy. There's a log fire in the restaurant - just about unique in Indonesia. We do our level best to keep all rooms smelling fresh - it's quite a challenge, as humidity is high even in August, and in recent years there's been an abnormal amount of daily cloud, rain, and mist. There often simply are not enough hours of sunlight to warm up the rooms sufficiently to remove the dampness. We cannot provide air-conditioning, as this leads to more dampness whenever it's turned off, and our hotel is not a block of rooms. We do have several de-humidifiers, which we rotate between rooms while they are empty - this is very effective in fact, and our housekeeping store is dehumidified at all times. We also have heat lamps in every room, which are turned on only whenever the room is unoccupied, because they are unsightly and bright. We open windows each and every day to ventilate the rooms and to equalise the outside and inside air. In short, we do our very best. But sometimes the conditions get the better of us, and it's probable that during August we've been running quite full, and the de-humidifier rotation has lapsed. We're very sorry, and we'll be trying harder.. I'm sorry you were not used to such poor service in other restaurants. We try to make sure that our service is friendly and helpful. But we wouldn't dream of claiming that Strawberry Hill is in the 5-star league in terms of staff training/professionalism, culinary excellence, or room rates. We note - and thank you for - your comments about not removing plates. This happens when we are busy, but that's not an excuse, and we'll do more training. Your point about the wine is noted, although we would just mention that all our wines are local or use imported fermented grapes from Australia, and all are screw-top - many guests tell the waiters that it's not necessary to taste such wine, so they get confused!

h0nestguy wrote a review Aug 2018

Philadelphia220 contributions7 helpful votes

Beautiful Grounds, Wifi Sucked

Beautiful grounds and rooms! Great view. Quiet area - not much around. Wifi offered in room but never worked. Separate wifi offered in restaurant, but also did not work. Please don't waste our time, if yo are not going to have adequate wifi anywhere, just say you dont have it. TV was difficult - 30 channels mixed in with 50 channels that didn't work. Turn channel, wait 2 seconds to see if it's a working channel or just static. Repeat 80 times. No screens in windows. No AC but, very high elevation, so night was cool & didn't need AC (for reference, I always crank AC full blast).

Date of stay: February 2018

1 Helpful vote

Helpful

Response from SambalSamuiBali, Owner at Strawberry Hill Hotel

Responded 10 Aug 2018

Thank you for your review. Very sorry about the WiFi, which we assure you normally works. It was down, and often is, unfortunately, and it's out of our control. TV - looking into that one now, as our setup must has just changed.

Rachael m wrote a review Jul 2018

Toronto, Canada38 contributions2 helpful votes

Stop off point

Spent one night in this hotel, not much to do in the area but we used it as a stop off to break up a journey. Rooms had lots of extra beds which would be great for a bigger group of people or families. Food was good and there is a snooker table, but no pool.

Date of stay: June 2018

1 Helpful vote

Helpful

Response from SambalSamuiBali, Owner at Strawberry Hill Hotel

Responded 25 Aug 2018

Thank you for your review, and for your helpful comments, although a pool is absolutely not necessary in Bedugul, so close to the warm lowlands and the sea!

Charlie M wrote a review Jul 2018

Eindhout, Belgium7 contributions

Excellent hotel and staff

We loved the room, however make sure to bring warm clothing as it can be pretty cold. The weather was not so nice when we visited the hotel, and it was cold at night. The second day we discovered that the staff can bring hot water jars which was delightful.

Date of stay: July 2018

Helpful

Response from SambalSamuiBali, Owner at Strawberry Hill Hotel

Responded 25 Aug 2018

Thank you for recommending that visitors bring warm clothing. It's only relevant in August, as that's our coolest month. So glad that you availed yourselves of our hot water bottles.

Gem537 wrote a review Jul 2018

Dapto, Australia71 contributions65 helpful votes

Very nice mountain stay!

I stayed here as a part of an Intrepid tour, and I quite enjoyed it. The layout of the cottages is a bit weird, and the numbers are very hard to find on them. I never did locate the number on my cottage; I trusted my roommate that we had the right one! The cottages were very cute, and quite spacious, with a very nice shower. The rooms had free Wi-Fi, but no air-con as it was cool enough in the evenings anyway, and it wasn't needed. The restaurant/bar area was very nice, with a big open fireplace, and the food was amazing, although they did run out of a few items when we were there. The staff were great, and the hotel is an easy drive into the centre of Bedugul. It is on a bend in the road though, so road noise can be a problem if you're a light sleeper, and there were also a…

Date of stay: June 2018

2 Helpful votes

Helpful

Response from SambalSamuiBali, Owner at Strawberry Hill Hotel

Responded 25 Aug 2018

Thank you for sharing such appreciative comments to help other potential visitors! The numbers are all part of the mysteries of Bali, but each room does also have a name - that of one of Indonesia's volcanoes.

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Strawberry Hill Hotel, Bali/Baturiti Reviews

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