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Hilton Garden Inn Independence

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523 Reviews from our TripAdvisor Community

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Showing 521: English reviews
Nebraska
Reviewed 2 days ago NEW

Staying here as I type waiting for the Chiefs/Steelers game. Wife decided to take a bath this am and it took over 20 minutes to fill the tub 1/2 full and had to use the coffee maker to warm up water to get the water hot enough. However room is nice, staff is friendly and accommodating. Maybe the lower floors...

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Helpful?
Thank bmorgan104
Reviewed 2 days ago NEW

The hotel staff is great. I had a couple of issues and Montez and Charles went out of their way to be helpful. I actually wouldn't stay at this hotel again if the next closest Hilton wasn't 18 miles away. The parking is awful because of the large and very popular restaurant beside the hotel. They don't carry/stock foam pillows....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 125hollyb
Port Orchard, Washington
Reviewed 3 days ago NEW

I loved the treatment upon arrival and departure. The breakfasts were the best! Our room was immaculate. I felt like part of a huge family and no one was too busy to spend a minute to answer a question or just stop and ask how was your day.

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Helpful?
Thank Nita D
Detroit Lakes, United States
Reviewed 5 days ago NEW

The room was comfortable and clean. The staff was WONDERFUL. It felt at though the owners have neglected the bathroom maintenance. The shower was poor, not much water pressure. Probably because it was a cheap shower head leaking more out the back than the front. The towel rack wasn't affixed properly to the wall either. Seems like an easy fix....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Christopher H
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Christopher, thank you for bringing the maintenance issues to our attention. We will definitely get those corrected immediately. We also appreciate the great comments on the staff. We hope to see you again.

Dallas, Texas
Reviewed 1 week ago

Need to improve room cleanliness. The room smelled like it had been a smoking room at some point. The mattress was so stiff it was not a good night rest. The are other hotels near by that have more comfortable beds. That's where I will be next time. And I am a Hilton honors member. Disappointing

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank O2913HWthomasc
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing this issue to our attention. We are a non smoking hotel and will make sure this situation does not happen again. We hope you will give us another try. If you wish to discuss this more please contact the hotel direct at 816-350-3000.

Newnan, Georgia
Reviewed 1 week ago

I have stayed at this hotel several times in the past. It seems to be suffering from old age, like a few other Hilton properties I have experienced. While the hotel appears to be clean, it is in need of some updates. I was at the end of the hall on the 3rd floor and the Wifi did not reach...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank BillyLeroy
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We greatly appreciate your comments and thank you for taking the time to share with us. We utilize our surveys to help make improvements. We sure hope you will give us another try. We are in the process of upgrading our internet service so maybe the next time you stay it will be in place.

Norman, Oklahoma
Reviewed 1 week ago via mobile

My first disappointed stay at a Hilton. First the good; great location, restaurants and shops really close by and not far at all from the stadium. The check in was easy and quick and the lady was very friendly. Great price, considering we were there on a game day/Sunday/Christmas. Now, for the bad; the room was outdated and could really...

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Helpful?
Thank Donna C
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience. We greatly apologize for the heat situation in your room and that it was not corrected more quickly. We understand while traveling and not having a good experience how disappointing that can be. If you would like to contact me directly to discuss this further I can be reached at 816-350-3000. Thank you again...

Lake Lotawana, Missouri
Reviewed 1 week ago

There were twelve of us. The hotel was close to home and convenient. We prepartied in our room. Got dressed up and enjoyed the buffet. Danced and celebrated 2017's first day. Needed more desert options. The DJ played every song we requested! Great night!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Denise M
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Happy New and thanks for bringing in the 2017 at the Hilton Garden Inn. We are glad you enjoyed the party and thanks for the suggestion of adding more desserts. We hope to see you again next year.

Dallas, Texas
Reviewed 1 week ago

My family and I stopped here on our way home from the Mayo Clinic. Our party consisted of me, my 3 children, my parents and my sister/brother-in-law. We had 3 rooms (2 adjoining and 1 non-adjoining) and had plenty of room to stretch out. The manager was absolutely fantastic - in my haste to book the rooms (my daughter was...

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Helpful?
Thank infamousmare
McDonough, Georgia
Reviewed 2 weeks ago

The hotel is great but the queen size bed feels more like a full size. Loved the location which is close to shopping, restaurants and movie theater. The staff were friendly and very accommodating. I would definitely stay at this location on my next visit.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 950letitiar
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thanks so much for the wonderful review at the Hilton Garden inn. We truly appreciate you taking the time and we are so glad you enjoyed your stay.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Drive, Independence, MO 64057-1566
Region: United States > Missouri > Independence
Price Range: $166 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Independence staff and other travellers.
1 question
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Lee's Summit, Missouri

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Questions? Get answers from Hilton Garden Inn Independence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floor might have better water pressure not sure”
 of 5 bubbles bmorgan104, 15 Jan 2017 | Read review
“Rooms on the backside are the most quiet, and ask for rooms away from the pool area.”
 of 5 bubbles BillM867, 7 Dec 2016 | Read review
“Very loud in pool area. Couldn't the maintenance workers wait until we left?? We were the only guests in there.”
 of 5 bubbles WenWilMab, 17 Nov 2016 | Read review
“As far from the interstate as you can get. Not sure where the train is but it sounds close.”
 of 5 bubbles gusb2013, 10 Nov 2016 | Read review
“We were in 604 and it was subject to a lot of road noise”
 of 5 bubbles wacotom, 1 Nov 2016 | Read review
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