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Hilton Garden Inn Independence

677 reviews
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Traveller (78)
Room & Suite (64)
Pool & Beach (9)
Overview
  • Excellent40%
  • Very good27%
  • Average16%
  • Poor10%
  • Terrible7%
Travellers talk about
“hereford house”(32 reviews)
“business stay”(7 reviews)
“water pressure”(14 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Independence
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (677)Write a Review
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Show reviews that mention
All reviewshereford housebusiness staywater pressurefront desk staffbreakfast buffetgreat staylobby areavery nice hotelupon checkrooms were cleaneasy accesslots of restaurantsthe room was niceshower headstaff was friendlykansas cityhgi
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11 - 15 of 675 reviews
Reviewed 13 December 2017

Terrible hotel. Smelled liked a locker room on my floor. Hair in my bed and bathroom is disgusting. Management fell short of fulfilling their guarantee they have posted everywhere. Not the Hilton experience I’m used to.

Review collected in partnership with Hilton Garden Inn
Thank phatheed
Response from Dustin F, General Manager at Hilton Garden Inn IndependenceResponded 15 December 2017

We are again terribly sorry to hear of the cleanliness issues you experienced during your stay. Our Housekeeping Manager is investigating what caused this to occur. We appreciate you sharing your candid feedback, and as promised, the points have been processed in your account.

Reviewed 29 November 2017

Friendly staff, very clean property. Breakfast was great every morning. I would definitely stay here again. Property was patrolled at night which was a great feeling. I got a friendly greeting every time I left or arrived back at the hotel.

Review collected in partnership with Hilton Garden Inn
Thank C6985KLgaryp
Response from Dustin F, General Manager at Hilton Garden Inn IndependenceResponded 4 December 2017

Thank you so much for the great review. We are so glad you felt so welcome and secure. I will be sharing your comments with our entire staff. We sincerely hope to see you again soon!

Reviewed 27 November 2017

Location is so convenient. Staff is extremely nice and helpful. Breakfast bar is amazing! Rooms are spacious and clean. Conveniently located by many attractions . Love that they offer an inside pool. hot tub, workout and laundry facilities. Definitely my favorite place to stay when...More

Review collected in partnership with Hilton Garden Inn
Thank O7577TYnicolep
Response from Dustin F, General Manager at Hilton Garden Inn IndependenceResponded 30 November 2017

Thank your taking the time to share your great experience! We are so happy you loved the Cooked to Order breakfast and thought our staff was so friendly and helpful! We hope to see you again soon!

Reviewed 26 November 2017

Had never stayed in this Hilton hotel. Chose this location as a good stopping point on travel home for Thanksgiving holiday. Turned out to be a great choice - hotel staff is exceptional and one of the cleanest hotels you will ever find

Review collected in partnership with Hilton Garden Inn
Thank Robert S
Response from Dustin F, General Manager at Hilton Garden Inn IndependenceResponded 30 November 2017

Thank you so much for your kind comments regarding our staff. Our team certainly embraces Hilton Garden Inn’s Brighthearted Hospitality! I will be sharing your comments with them. Thank you!

Reviewed 19 November 2017

Never going back. Bathroom lights not working, had to bring in lamps to have light. Multiple trips to front counter to get door key that worked. Unfriendly counter staff, left over food in drawers when checked in. Breakfast was decent and wait staff friendly, this...More

Review collected in partnership with Hilton Garden Inn
Thank keithbM196AT
Response from Dustin F, General Manager at Hilton Garden Inn IndependenceResponded 22 November 2017

Dear Keith BM, We are terribly sorry to hear about your experience. We have alerted our Chief Engineer of the lighting issue you experienced, we will resolve this immediately. We are very sorry for the key issues you experienced. We have completed the Digital Key...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Restaurant
Details
Price range
US$115 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$115 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (78)
Room & Suite (64)
Pool & Beach (9)
Dining (8)
Business Centre & Event Rooms (3)
Questions & Answers
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donh429
25 June 2015|
AnswerShow all 2 answers
Response from marcy_yates | Property representative |
Good Morning, we would welcome you to book a small group at our hotel but we need a little more information on the shuttle question. Are you looking for airport transportation?
0
Votes
Room Tips
"rooms away from highway are quieter"
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"Great breakfast, uncomfortable full size Beds, unresponsive management."
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"Try to avoid getting room close to elevator if possible."
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"Get a room that over looks your car!"
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