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Hilton Garden Inn Independence

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548 Reviews from our TripAdvisor Community

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Showing 546: English reviews
Kansas City, Missouri
Reviewed 14 December 2016

Great service, Great breakfast, Friendly staff, Try the cookies,different but very good. The coffee was good. Free bottled water. Location convenient to independence main center. Recommend this location highly!!!

Review collected in partnership with Hilton Garden Inn
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Thank Casey A
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for the great review about the Hilton Garden Inn Independence. We truly appreciate you taking the time to share your experience and are glad you enjoyed your stay with us.

Reviewed 13 December 2016 via mobile

In KC metro for a quick business trip. This hotel is convenient and has great steak place the Hereford house on site. Excellent as well as twin peaks chain across the parking lot. Nice lobby and breakfast in the morning. Staff was great and helpful!

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Thank Tim D
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are glad you enjoyed your quick trip. We appreciate the comments about breakfast and the staff. Hope to see you again!

Springfield, Missouri
Reviewed 9 December 2016

The stay at this hotel started off terrible. I got to the hotel after shopping at the mall. I had several bags along with my luggage. There wasn't a luggage cart to be found. It is Christmas shopping season so I would think someone working at the hotel would be not vigilant when it comes to making sure these carts...

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Thank Jill W
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

I'm very sorry to hear about your disappointing experience. I know how frustrating it can be when traveling and expectations are not met. I know you have been in contact with our Guest Services Manager and discussed this further and in more detail with her. We sure hope you will give us another try in the future. Thank you for...

Sunrise Beach
Reviewed 7 December 2016

It is always nice to know that what you expect is what you get. We prefer to stay in Hilton products whenever possible. This was our first time to stay in this Hilton Garden Inn in Independence, MO. We expected service, a good, clean room, and possibly a good breakfast. All our expectations were met, especially the breakfast. The Chef...

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Thank William M
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay. We will pass along your comments to the Chef. Thanks for staying at the Hilton Garden Inn Independence, we hope to see you next time.

Freemont
Reviewed 4 December 2016

We stayed 2 nights. The morning after our first night we left at 9AM and returned at 2:30PM to find that our had not been serviced. No new towels, no new wash rags, and no hand towels. No new cups, etc. Extremely disheartening. We saw the room service cart down the hall and asked the lady for 2 clean towels...

Review collected in partnership with Hilton Garden Inn
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1Thank stevepA5021NT
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are terribly sorry about the housekeeping experience you had at our hotel. It is very disappointing to hear that you did not receive the service we are capable of providing. If you would like to discuss this further please contact me at 816-350-3000. We hope in the future you will give us another try.

Loveland, Colorado
Reviewed 30 November 2016

The hotel was full of kids. The pool seemed to be a major attraction. In any case, the noise level was pretty high, which is to be expected when you have that much energy under one roof. The hotel seemed fine: it was clean and well maintained; the mattress was good. But we'll look for an alternative in the future.

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Thank EddieC1954
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing your stay to our attention. We apologize for the noise level you experienced with the children, we really hope you give us another try.

Saint Louis, Missouri
Reviewed 29 November 2016

The room, staff and amenities were top rate. I will return for my next family trip. The location was well centered for all activities. We shopped, dined, went to the movies and many more activities. It was great.

Review collected in partnership with Hilton Garden Inn
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Thank 179annetter
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your great experience at the Hilton Garden Inn Independence. We appreciate your comments and glad you enjoyed shopping, and all the other activities. Hope to see you again soon.

Winona, Minnesota
Reviewed 29 November 2016

Stayed here with some coworkers from India on a post Thanksgivings Day trip to show them more of America than a small town in Minnesota :). This hotel was a great value on our trip. Service was good, rooms were clean and well appointed. We were only there for the night so we didn't get a chance to use all...

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Thank Sid_and_Roxy
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay at the Hilton Garden Inn Independence. It is an honor that we were part of your trip to America.

Michigan City, Indiana
Reviewed 26 November 2016

Shower had hair in it and check in staff was rude. They didn't clean up after a meeting in common area. Kids were running wild with no supervision. We weren't even told about the complimentary breakfast only the expense one.

Review collected in partnership with Hilton Garden Inn
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Thank sdud2480
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We greatly apologize for the experience you had at our hotel. This is definitely not the normal service you should have received. We want all of our guests to be 100% satisfied. Please contact me directly at 816-350-3000 to discuss this further. Thank you

Clinton, Iowa
Reviewed 23 November 2016

Love the adjustable softness/firmness of the beds! 😴 Become a HHonnors member and aquire points for free stays so worth it. Free breakfast: biscuits and gravy, eggs, cheesy eggs, potatoes and sausage, sausage links, bacon, toast, cereals, ect.....

Review collected in partnership with Hilton Garden Inn
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Thank Erin S
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay at the Hilton Garden Inn Independence. Thank you for taking the time to describe all the amenities you loved at our hotel. We hope to see you again and thank you for being a Hilton Honors members.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Dr, Independence, MO 64057-1566
Region: United States > Missouri > Independence
Price Range: $165 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Independence staff and other travellers.
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Lee's Summit, Missouri

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Questions? Get answers from Hilton Garden Inn Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower numbered rooms are closer to the highway”
Storm27, 11 Mar 2017 | Read review
“Lower floor might have better water pressure not sure”
bmorgan104, 15 Jan 2017 | Read review
“Rooms on the backside are the most quiet, and ask for rooms away from the pool area.”
BillM867, 7 Dec 2016 | Read review
“Very loud in pool area. Couldn't the maintenance workers wait until we left?? We were the only guests in there.”
WenWilMab, 17 Nov 2016 | Read review
“As far from the interstate as you can get. Not sure where the train is but it sounds close.”
gusb2013, 10 Nov 2016 | Read review
5 of 5