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Don't look for a automatic sliding glass door entry into lobby, or newspapers in the morning, or an exercise room - you will not find any. [There is a pool, and an exercise room next door at the residence inn.] You will find clean, comfortable...More
Overall was a nice place to stay that was close the things we needed to do. We were disappointed that it advertised there was a fridge in room and there was not one or a room with one available so we had to make alternate...More
Though most of the recent reviews of this hotel have not been the best, I had a positive experience with this property. We arrived late and had a reservation for one night. The first floor is undergoing remodeling with most of the floor sectioned off...More
Response from Drew D, Manager at Fairfield Inn Kansas City IndependenceResponded 6 August 2017
Thank you so much for your feedback about both of our hotels. We are delighted to hear how much you enjoyed your stay at our hotels with the renovations occurring. We will let our staff know how well they handled your experience. Thank you for...More
Construction was not stated on our 2 reservations. We were not informed until checkin that breakfast was off site also ceiling collapsed night before so pool was closed. Asked about a discount and front desk was very defensive and told us she could do nothing...More
1 Thank rgideon81
Response from Drew D, Manager at Fairfield Inn Kansas City IndependenceResponded 5 August 2017
Thank you for letting us know about your experience. We apologize for the poor communication by our staff as we undergo our renovations. We will review your feedback with our staff to better inform and handle similar situations moving forward.
When we called this property to make a two day reservation, no mention was made of the fact that it was undergoing construction and the lobby and other areas were either closed or under construction.
Our third floor room, upon arrival, was not cool. In...More
1 Thank AtlantaYeti
Management response:Responded 22 July 2017
I sincerely apologize that you did not have an enjoyable experience at our property.
In response to shipping your belt, we sent your item which the hotel paid for. Since I do not know your name, I cannot look on your account to see if...More
US$91 - US$162 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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