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Heritance Tea Factory

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1 room 2 adults 0 children
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Heritance Tea Factory
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2,365 Reviews from our TripAdvisor Community

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Showing 1,999: English reviews
Witheridge, United Kingdom
Reviewed 4 September 2015

Up in the hill country this hotel is an amazing place. The hotel has been very well done but is a bit off the beaten track and takes a long time to get to. Personally one night was enough as not a lot else to do once it gets dark. The restaurant was ok but as a self service buffet...

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Helpful?
Thank LHJ62
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for the time devoted in posting a valuable feedback on TripAdvisor following your holiday experience with us at Heritance Tea Factory. We are truly delighted to note that you've had a wonderful experience during your stay with us. Be sure to keep us informed when you're making your holiday plans again and we could be...

Hereford, United Kingdom
Reviewed 2 September 2015

Staff very friendly and helpful. Room a little small after the previous ones and we thought the bathroom needed updating however it was very clean and had good view. The food was very nice and they made a birthday cake for my wife who was celebrating her birthday on the day we stayed there. Did the tea picking experience which...

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Thank Charlie P
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Charlie, We sincerely thank you for your kind patronage granted to our hotel and for the inspiring feedback you've posted on TripAdvisor encouraging us to be even more confident in delivering our service to all our valuable guests. We are indeed delighted to note that you have had a wonderful experience at Heritance Tea Factory and especially we to...

Reviewed 1 September 2015

I noticed that someone did not like the food - well I suppose that you can't please everyone. I thought the food here is the best I have eaten in Sri Lanka. Wonderful hotel in a great location. Great friendly staff and neat tidy rooms. Very different to the other properties we have stayed in but well worth it. The...

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Thank chris l
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Chris, Thank you for the time devoted in posting a valuable feedback on TripAdvisor following your holiday experience with us at Heritance Tea Factory. It was a great pleasure having you with us at Heritance Tea Factory. We are indeed really grateful for your insightful opinion on our offers at the hotel, especially the culinary experience and these feedback...

London, United Kingdom
Reviewed 29 August 2015

Dear fellow travellers, the reason for writing a review about this hotel is because the food, dinner and breakfast, were extremely poor. For the dinner, we opted for the vegetarian Sri Lankan dishes. For the breakfast we initially opted for the Indian / Sri Lankan dishes but eventually tried the European dishes. In both cases the verdict was - nearly...

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3Thank eaglerock2015
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for the time devoted in posting an insightful feedback on TripAdvisor following your stay with us at Heritance Tea Factory. Please note that we have taken your feedback in a very positive way. We are really sorry that the culinary experience at our hotel was not up to your expected standards. Please note that we...

Staines, United Kingdom
Reviewed 28 August 2015 via mobile

This hotel is a must if you visit Sri Lanka. The journey to the hotel is long but there is lots to see on route. From beginning to end this is an amazing experience. Nothing is too much trouble and the attention to detail is perfect. Yes the rooms seem small compared to other Sri Lankan hotels, but everything else...

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Thank K-Dizzle18
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you very much for selecting Heritance Tea Factory as your favourite holiday destination. We really appreciate your generosity in placing your valuable idea on TripAdvisor. This is indeed a converted tea factory and we are glad that you love the outcome of the transformation. Many thanks for appreciating our staff and the cocktails you had with...

Reviewed 27 August 2015

An amazing stay in one of the most unusual hotels we have ever stayed in. Totally recommend the tea picking experience and yiu get to take some of the tea you picked home the next day The food buffet was amazing and the service outstanding. Recommend buying the local organic tea made there.

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Thank Daniela S
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Daniela, We are delighted to see your lovely review on Heritance Tea Factory and we are grateful for your generosity in naming us as one of your favourite hotels. Of course we always try to make sure that the facilities and accommodation offered are comfortable and contain all the necessities you need. Many a guest do not hesitate to...

Galle, Sri Lanka
Reviewed 25 August 2015 via mobile

A truly unique hotel. Beautifully preserved tea factory, sympathetically converted into a luxury hotel with a real difference. The staff and service were impeccable. Dressing for dinner made it feel special. Pre dinner cocktails are a must. I wish we'd booked to stay there for two nights. Note that the drive from there to Galle is very long. Take the...

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Thank Liketeenspirit
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, It was indeed a great pleasure having you with us at Heritance Tea Factory and we sincerely thank you providing us the opportunity to be at your service during your visit to Sri Lanka. We are glad to hear that you've enjoyed your overall stay and the experience at Heritance Tea Factory and thought the overall facilities...

Cardiff, United Kingdom
Reviewed 24 August 2015

We were really looking forward to our stay at this hotel as part of our tour of Sri Lanka but found ourselves a little disappointed by our stay. There are many positives of the hotel.....The history of the hotel and the information they provide makes for a unique, interesting and enjoyable stay. The decoration adds to the 'theme' of the...

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2Thank KED110
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Many thanks for the abundant positive endorsements given on our hotel following your stay and please note that we have taken your note very positively. We are glad to see that you have liked the history of the hotel, the decoration, the cuisine, the restaurant service. and the nature walk. We are extremely sorry to see that...

Llanymynech, United Kingdom
Reviewed 24 August 2015

Whilst this is a good way from Nuwara Eliya - no nipping in to town from here. It is in a stunning location very high up in the tea plantations, views were outstanding. There is a close relation with the nearby village where a lot of staff live and sources a whole host of super fresh vegetables and other produce....

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1Thank MaliG2013
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for the time devoted in posting a valuable feedback on TripAdvisor following your stay with us at Heritance Tea Factory. To note of such positive endorsement you've granted on our hotel experience is certainly a great inspiration for us in delivering our service to all our valuable guests. We are glad that you've enjoyed particularly...

Reviewed 23 August 2015 via mobile

This is a fabulous hotel that uses its history as its charm. The setting is fantastic, set up high in the tea district, the weather certainly does feel like England! Service was great at the hotel with the food being good. They had a fantastic man entertaining dinner guests on guitar. The room was ok but could be bigger /...

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Thank HungryGirlNCL
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, It is always pleasing to hear such wonderful compliments regarding the natural beauty of the Sri Lanka's hill country along with the experience you've had during your stay with us at Heritance Tea Factory. Serving you during your stay with us has been a delightful experience and we certainly thank you for providing us the opportunity to...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Heritance Tea Factory

Address: Kandapola, Nuwara Eliya, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $379 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from Heritance Tea Factory staff and other travellers.
21 questions
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Questions? Get answers from Heritance Tea Factory staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the second floor are over the lobby / restaurant, you can hear things going on till about 11pm”
 of 5 bubbles helenmat2016, 24 Feb 2017 | Read review
“Just enjoy the whole experience.”
 of 5 bubbles tageen1, 22 Feb 2017 | Read review
“There is a lift”
 of 5 bubbles 695cliffordc, 21 Feb 2017 | Read review
“We had a premium room with great views.”
 of 5 bubbles IanandDorothy, 18 Feb 2017 | Read review
“Avoid rooms on the first floor above the restaurant, as you could be disturbed by the breakfast noises early in the morning”
 of 5 bubbles helensO5258TN, 13 Feb 2017 | Read review
5 of 5