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The Grand Hotel

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The Grand Hotel
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1,737 Reviews from our TripAdvisor Community

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Showing 1,364: English reviews
St. Catharines, Canada
Reviewed yesterday NEW

The Grand Hotel has been the pinnacle of hospitality in the beautiful hill top town, NuwaraEliya for over a century. Since 1975 I have stayed at the Grand Hotel 7 times. During each of my stay over these 41 years, I have been most impressed by the continuous improvements the management and associates have made. During my last visit in...

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Helpful?
Thank Chandi J
Coventry, United Kingdom
Reviewed 3 days ago NEW

Set in lovely grounds this vintage hotel is typical of a British style hotel. Large rooms, very well maintained, set in beautiful grounds. There were several choices of restaurants in the hotel, a superb buffet option for evening meals and breakfast. The food was delicious and catered for all tastes and nationalities.Service was exemplary and little touches showed why it...

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Thank Sue19402014
Hampshire, United Kingdom
Reviewed 3 days ago NEW

Lovely, large colonial hotel in the town amongst the hills. Had a lovely atmosphere - like stepping back in time. Helpful staff, good room and very comfortable large bed. Big buffet breakfast. Has a few restaurants to choose from with a fantastic Indian.

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Thank gustek24
Dubai, United Arab Emirates
Reviewed 4 days ago NEW

Loved every bit of our stay in this beautiful nearly 100 year old hotel. Quite old school british - down to the wooden floors, closets and heater. We loved the breakfast buffet spread - very impressive. We are vegetarians so the buffet offered us a chance to try local cuisine without being apprehensive. The al carte dinner was also equally...

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1Thank A R
Reviewed 5 days ago NEW

We enjoyed the few hours of dining in this hotel which was worth remembering. Again, the service was impeccable, the food delicious, the beautiful gardens all perfect. The high standard of decoration and maintenance of the hotel delighted us. The whole operation is very well managed.

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Thank TulikaSipani
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We appreciate the time you have spend to share your experience in our hotel. We are delighted that our team and hotel were able to provide you an excellent time. We continually provide the very best in hotel accommodations, food and excellent service. Thank you for your loyalty to our property, and we look forward to being of...

Mumbai (Bombay), India
Reviewed 6 days ago NEW

We stayed in Grand Hotel on 6th and 7th Nov for two nights. This is a vintage hotel of this popular hill station and its true to its name - Grand! The service is excellent and very warm. The check-in was smooth. The room was great with a fireplace and all the modern amenities. The property is very big and...

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1Thank jitendra_wilankar
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you very much for sharing your experience on Tripadvisor. It was indeed a compliment for us to read that you enjoyed your visit at Grand Hotel. Thank you for your appreciation towards our facilities, food, amenities and recognizing the service of our associates. We are pleased that you were well-looked after by our team as they extended...

Leicester, United Kingdom
Reviewed 1 week ago

A wonderful hotel in Colonial style way up in the mountains of Sri Lanka, above the tea plantations. It's like Little Britain here, they serve high tea for £5.00 per person. Inside its all oak panelling, wooden floors, bar with billiards, piano lounge, delightful restaurant. The staff are all very friendly and cheerful, taking pride in their job. An 18...

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Thank Davidfrost63
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and recommending High Tea. Our staff members take their roles very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and...

Southam, United Kingdom
Reviewed 1 week ago via mobile

This is one of the great colonial-style hotels of Sri Lanka. It is in an enviable location and has an impressive drive up to the main entrance. Although an old colonial-style building, time, effort and money had been spent to keep it in tip-top condition. The staff are helpful, friendly and professional. Check-in was a pleasant experience. The bar was...

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Thank Gavin W
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay with us. We are delighted to read your feedback on your stay at Grand Hotel, Nuwara Eliya. We were disappointed that you were not completely satisfied with our rooms. It is inspiring to learn that you have had an overall satisfying experience indulging in warm hospitality and facilities...

Reviewed 2 weeks ago via mobile

We stayed one night in this piece of this the past - a well maintained colonial house that has spent the last 125years operating as a hotel. The decor throughout felt opulent and the staff were very attentive. The spread of food on offer for dinner and breakfast was brilliant and it was a nice change to turn on the...

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Thank lankawings
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guests; Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continuously improve our hotel and service quality. It is a matter of honor to us if you become satisfy from the food, decor, staff and the service during your stay. I regret to...

Reviewed 2 weeks ago via mobile

Nice hotel to spend couple of days. It has beautiful park zone for resting. Magnolia restaurant was quite good. Tea lounge was occupied by a lot of tourists. Tasty desserts and good tea are served there.

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Thank Yana M
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for having taken the time to share the experience at Grand Hotel, Nuwara Eliya. We always makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us in Grand Hotel. Thank you for your positive feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $326 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
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Questions? Get answers from The Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Older rooms are more charming.”
 of 5 bubbles , 9 Dec 2016 | Read review
“Great dining options. Great property.”
 of 5 bubbles arK8439JX, 6 Dec 2016 | Read review
“Corner room 163 was nice”
 of 5 bubbles Davidfrost63, 2 Dec 2016 | Read review
“Must ask for room with gold course view in an upper floor! You will love it.”
 of 5 bubbles vibashw, 27 Oct 2016 | Read review
“Beautiful hotel, The best”
 of 5 bubbles PeterDe56, 17 Oct 2016 | Read review
5 of 5
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