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Drains clogged. Air conditioner was full on or off. Noisy. Was clean. Bed was comfortable but the air and water situation made the stay unpleasant. I am an IHG rewards member but won’t choose this chain again.More
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 3 weeks ago
Thank you for staying with us during your visit to Hot Springs. Your feedback is very important to us. It helps us improve our hotel and guest service.We try to exceed our guests expectations. I would like to apologize for the issues you encountered during...More
I booked the room online. I've always been skeptical to do this. Anyone else out there got in a room to discover some spray they used to cover up cigarette smoke or animals! And nearly coughed to death! That's why I was scared. But hey...More
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 23 October 2017
Thank you for being our guest. Your feed back is very important to us, It helps us improve the Brand and the Hotel. We strive to exceed our guests expectation in everything we do. We are pleased that you enjoyed your stay with us during...More
BEWARE of your credit card charges and expect to be overcharged and falsely accused of you stay here. I have heard and spoken to many guests the have experienced what I write below. I am NOT the only one. I’m speechless at this property and...More
3 Thank Molly M
Response from CandlewoodSuitesHS, Manager at Candlewood Suites Hot SpringsResponded 25 February 2018
Thank you for taking the time to tell us about your stay at the Candlewood Suites. Your feedback is very important to us. We strive to exceed our guest expectation.
We understand your concerns about your stay with us. Let me start off by saying...More
We had a small suite so it was a bit crowded; they said we could upgrade if we wanted a king size bed. It was a bit cramped and difficult to get out of bed as it was so close to the wall. Don't run...More
Thank Lynn S
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 28 November 2017
Thank you for taking time to tell us about your stay with us. Your feedback is very important to us. We strive to exceed our guest expectation. Your concern about the front desk has been addressed to ensure it doesnt happen again.
The Candlewood is a few miles from the park but that just means it's out of the chaos of downtown. The hotel iwas clean, well stocked and the staff very friendly. The hotel is family friendly - they have games and DVDs to borrow. Next...More
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 30 September 2017
Thank you for taking the time to tell us about your experience at Candlewood Suites HOT SPRINGS.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More