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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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203 Reviews from our TripAdvisor Community

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Showing 203: English reviews
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Campbell, Missouri
Reviewed 2 days ago NEW

The rooms were very clean and nice. This hotel offers room service, but there was no menu in the room. When I called to ask for a menu they said that I would need to come down and look at one. To me, the point of room service is to not leave the room. =)

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Helpful?
Thank sarahV5121PR
Dripping Springs, United States
Reviewed 2 days ago NEW

Very nice remodeled hotel, was surprised of the free breakfast that was also great, staff was courteous and friendly, great location, will definitely stay there again, I would recommend this hotel for a down town stay.

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Thank Todd C
Blackwell, United States
Reviewed 3 days ago NEW

Overall nice place and polite staff. Only had 2 of 3 elevators going. Good breakfast included, but ends at 9:00. Should serve to at least 10:00 on weekends. We(wife and I) loved the wood laminate floors. Much better than sticky carpet. Decent food at restaurant.

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Thank David P
Texarkana, Texas
Reviewed 4 days ago NEW

My wife and I recently stayed here on a business trip. When we arrived, I was a bit concerned of the looks of this place. No landscaping whatsoever, all of the weeds and trash were more inherent of a vacant building. Valet service was posted but none around. upon entering, there was a large, well lit lobby but no greeting....

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Helpful?
Thank swbeck55
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

I appreciate you taking the time to send us your feedback. It helps us to improve in all aspects of our business. I apologize for the first impression. Our landscaping in scheduled to be completed early next week. Taylor and Donna are two of our most complimented staff members and we appreciate you recognizing them. Our Food and beverage staff...

Conway, New Hampshire
Reviewed 6 days ago NEW

Nice renos. Love the no-carpet "wood" floors. Elevators seemed slow tho a new third elevator may solve that problem. Breakfast plentiful and that staff did an awesome job keeping the bar well supplied for the 1000 kids/adults at EAST Conf. Sliding door from closet to bathroom at first seems awesome until you realize there is no privacy on the toilet...

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Helpful?
Thank Julie N
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the kind words and great recommendations!

Star City, Arkansas
Reviewed 1 week ago via mobile

My husband and I came up on the 30th and got narried and stayed here for 3 days. Loved this hotel. The floors were wood and the shower was amazing. Enjoyed the live entertainment at the bar and the New years eve celebration was fun!!

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Helpful?
Thank Shameka T
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Congrats! We appreciate you guys!

New York, NY
Reviewed 1 week ago

We love how remodeled the hotel was, and I'd be calling the lobby and hallways beautiful if it wasn't for the fact that they now need to clean it very well, especially upstairs, we stayed on floors 5 and 7 and noticed it to be a pretty consistent issue. Perhaps a cleaning service Manager needs to address it or "check"...

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Helpful?
Thank ZhannaNYC
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you taking the time to give us feedback. It helps us to become great and take care of issues throughout the property

Rose Bud, Arkansas
Reviewed 1 week ago

It was so nice and beautiful!!! Everyone was super friendly and helpful!!!! The rooms were very clean and neat!! No carpet in the rooms and he beds were very comfortable!! We will be staying there again!! The restaurant was also very delicious and the people there were very friendly as well!!!

Review collected in partnership with this hotel
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Thank jatmgreen
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you excellent comments about the hotel and Restayurant!

Searcy, Arkansas
Reviewed 1 week ago

Stayed 2 nights in the hotel last week. It is recently remodeled and refurbished, and a comfortable stay, but not "great". The location is in the old downtown area, and was a 'grant old hotel' at one time. Even tho remodeled, it is still old. I recommend it, but the Embassy Suites next door is nicer....however E.S. Is also more...

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Thank gstephenson147
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for taking the time to give us a review. We are located in Historic Downtown Hot Springs, have two complementary shuttles to local area attractions and host a wonderful hot breakfast that includes area favorites such as chocolate gravy and bread pudding.

Jacksonville, Arkansas
Reviewed 1 week ago

Everything was done in excellence from the making of the reservation to our arrival, parking, and our stay. I have future plans to visit again and will stay nowhere else but at The Hotel Hot Springs and Spa. It was beautiful. I have already recommended this hotel to my friends and family.

Review collected in partnership with this hotel
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Thank transfer_rn1
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate your wonderful comments!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: $173 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
9 questions
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Eureka Springs, Arkansas
6 months ago
Paris, TX
12 days ago
Paris, TX
12 days ago
Richmond, Texas
Cary, Illinois
2 months ago

See all questions (9)

Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beds are high, so may be hard for some seniors to get on the bed.”
 of 5 bubbles G9129BNdavidp, 21 Mar 2017 | Read review
“Move the coffee machine into the bedroom!! ”
 of 5 bubbles K2264FTjulien, 18 Mar 2017 | Read review
“The bathroom only has a shower -- which is just fine for me.”
 of 5 bubbles 686stacyh, 13 Mar 2017 | Read review
“Stay away from elevators”
 of 5 bubbles luvtotravel4fun00, 12 Mar 2017 | Read review
“Only visited the lounge”
 of 5 bubbles Davidtw41, 4 Mar 2017 | Read review
5 of 5