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The Hotel Hot Springs & Spa

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174 Reviews from our TripAdvisor Community

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Showing 174: English reviews
McGehee, Arkansas
Reviewed 3 weeks ago

This is our favorite place to stay in Hot Springs!!!!! From the moment you walk in, you are greeted with a friendly smile and a sincere welcome. The front desk personelle are class acts, the bar and selection is perfection. The rooms are great, roomy, and clean. Breakfast is great with an excellent variety, and wow-Chocolate gravy too!!!!! We love...

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Helpful?
Thank Jamie S
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you Jamie! We look forward to your next visist.

Little Rock, Arkansas
Reviewed 3 weeks ago

this was our second stay at the hotel. Very clean, friendly, and right across from the convention center...in walking distance to great restaurants and shopping, and a short car ride to races. Mike, the bellman, was extremely helpful and so nice to help us during our stay. The front desk was very efficient and friendly doing check in and check...

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1Thank Debi T
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you! We appreciate you taking the time to let us know how we are doing. We pride ourselves on our customer service and Mike is one of the best at going above and beyond.

Conway, Arkansas
Reviewed 3 weeks ago

My husband and I were pleasantly surprised at the new renovation. We had stayed once before when it was the Austin Hotel and were not so impressed then. The staff was courteous but not overly friendly.

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Thank jmbernard
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you very much! We are very excited about the renovation. We appreciate you staying with us.

Reviewed 3 weeks ago via mobile

This hotel is newly updated, clean and modern. I visited during off season, so some work was in progress, but nothing problematic. Parking is not attached and is in a small garage right by the hotel that is secured after hours. The walk is as short as most hotels with attached garage parking, if not shorter, and there is a...

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Helpful?
Thank Natalie H
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you choosing us for your lodging needs. We did go with a modern contemporary style to reflect a truly modern hotel, along with our 49" TV's in every room and 250g of free Wi-fi . We wanted to entice the typical business traveler as well as families and race fans alike. Our pool, spa and fitness center will...

Hamburg
Reviewed 4 weeks ago

The place is so beautiful!!! I love the new look. The lobby, the rooms, the restaurant and the breakfast were AWESOME!!! The only thing that will make it better is the spa and the pool. That will put it over the top!!! Highly recommend it!!!!

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Helpful?
Thank bettyegrace1959
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you! The Pool, Spa and fitness center are schedule for completion this year

Little Rock, Arkansas
Reviewed 4 weeks ago

The rooms and hotel are beautiful and an unquestionable upgrade from the outdated Arlington. However, the staff was amazing, especially Connie who went above and beyond to find my planner that I mistakenly left behind. Thank you Connie! I'll be looking for it in the mail!

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Thank i92wander
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you! Connie is an Awesome and very important part of this hotel.

Farmington, Arkansas
Reviewed 4 weeks ago

Everything is new and sparkling clean and fresh. Beautiful lobby area. The most friendly staff of anywhere I have ever stayed. Very helpful in every way. The free breakfast buffet had everything ! Good qualify food and large selection of items. Room was well appointed and spotless. Big flat screen HDTV. Also offers free shuttle to Oaklawn and other places...

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Helpful?
Thank Philip M
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for your wonderful comments! We look forward to your next stay.

Minden, Louisiana
Reviewed 4 weeks ago

Second stay since renovation. Will definitely stay again. Lovely hotel. Wonderful complimentary breakfast. Only complaint both stays would be that housekeeping needs to spend a little more time in the bathrooms.

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Thank trishr1550
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you choosing us for your lodging needs. We will address your concerns immediately. Thank you for letting us know.

Nash
Reviewed 4 weeks ago

The staff is always friendly and the room is always great! There is good food in the hotel restaurant, too! I recommend a room on one of the top three floors because the view is breathtaking! The free breakfast was pretty good, too.

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Thank alittle81_al
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you! Our breakfast is always fresh and great and receives many comliments.

Frankfort
Reviewed 4 weeks ago

This was a quick trip for a sad reason ! But, after the long drive wit a stop in Marion, we arrived at the HOTEL HOt springs and SPa! Great place even better location ! Very pleasant front desk with George and fantastic modern looking hotel with sports bar and outdoor area ! Very spacious and close to everything !...

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Thank LarryZFrankfort
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you spending you trip with us!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: $179 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
7 questions
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Eureka Springs, Arkansas
6 months ago
Richmond, Texas
Cary, Illinois
1 month ago
3 months ago
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Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Love the updated rooms and love love love your shuttle. Hats off to Leon and Wills!”
 of 5 bubbles House1956, 15 Feb 2017 | Read review
“Higher floors have nice views but as of February 2017, the elevators are very slow.”
 of 5 bubbles AnAppleFan, 14 Feb 2017 | Read review
“They are all about the same and I have stayed many times here and they have all been quiet.”
 of 5 bubbles alisD3866PW, 6 Feb 2017 | Read review
“Excellent rooms, clean and spotless”
 of 5 bubbles jamiesD4097HI, 4 Feb 2017 | Read review
“ The only slight negative is that the shower door design, although modern, trendy and appealing to the eye, makes for a cold surprise when trying to turn the water on😳”
 of 5 bubbles jmbernard, 2 Feb 2017 | Read review
5 of 5