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Crowne Plaza Hotel Madison

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Traveller (109)
Room & Suite (97)
Dining (9)

About

Location
Cleanliness
Service
Value
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels.
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Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Quiet
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals

Location

Full view
56Somewhat walkable
Grade: 56 out of 100
50Restaurantswithin 1 km
1Attractionwithin 1 km
520Reviews
208Photos
2Q+A
100Room tips
Traveller rating
  • 99
  • 124
  • 128
  • 93
  • 76
Time of year
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  • English
Popular mentions
I booked this hotel based on my previous experience here. It is directly across from East Towne Mall, and my daughter and I wanted to do some shopping in the mall and area. We arrived around 1, and checked to see if we could get our room early. They could accommodate that
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Response from Jet816814, Front Office Manager at Crowne Plaza Hotel Madison
Responded 8 Dec 2018
Dear mytrek, Thank you for taking the time to leave feedback from your recent stay. I do sincerely apologize for the disappointing experience you and your daughter had during your visit. I am so sorry we did not accommodate the preference to be close to the elevator. Please don't ever hesitate to let us know and we will certainly do our best to make it right and fulfill the request. I spoke with the Director of Facilities about the pool and whirlpool temperatures that you described. He did check on these and is working to resolve the issues. Refrigerators are available in the suites. We do have additional fridges available upon request, free of charge, that we can deliver to your room. As this is a full service hotel, breakfast is only included with a package rate, and I do apologize, reward nights do not qualify as a package. I have spoken with the Executive Housekeeper about making sure the team is replenishing all amenities and nothing, such as toilet paper, is overlooked. I am very sorry that happened. We are eagerly anticipating a major renovation in early 2019 and sincerely hope you will consider giving us another chance to have you as our guest and make up for this disappointing experience. Again, thank you for taking the time to share your experience with us. It is considered a gift and will be used to improve things in the areas identified. Kindest Regards, Michelle W.
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We stayed in this hotel for two consecutive nights, every time we wanted to enter our room the key cards did not work. We had to go back to the front desk for them to be reprogramed. The staff at the reception desk was uncaring and argumentative about our problem. The water
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Response from Jet816814, Front Office Manager at Crowne Plaza Hotel Madison
Responded 25 Nov 2018
Dear darz4, Thank you for taking the time to share feedback about your recent stay. I do sincerely apologize for the issues you encountered while you were here. I have shared the information you provided with the Executive Housekeeper and the Director of Facilities. I will also be addressing the Front Office team personally, using your feedback to improve our guest service skills when handling problems. Our goals are for guests to enjoy their stay and feel comfortable. Based on your review, we clearly did not deliver those things to you. Our upcoming renovation will provide a highly anticipated overhaul throughout the hotel and we truly hope you will aford us the opportunity to serve you as our guest again in the future, so that we can wow you in the miriad of ways you deserve. Kindest Regards, Michelle W.
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Poor housekeeping. Yes the hotel is on the older side. Yes it is scheduled for remodel. That does not excuse the dirty room or the poor housekeeping. I’ll get to that part. Sure they don’t offer complimentary breakfast or even a staffed paid one this morning but hey, at least it
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Response from Jet816814, Guest Relations Manager at Crowne Plaza Hotel Madison
Responded 5 Nov 2018
Dear Christopher F, Thank you for taking the time to leave this feedback for our hotel. We do truly take it to heart so that we can learn from it and improve on training and performance. I've shared your review with our Director of Facilities and Executive Housekeeper so they can implement the necessary follow up to make sure this situation, and others like it, do not happen again. First, I would like to personally extend my sincerest apologies for the issues you experienced during your stay. Our only intention is for our guests to enjoy their stay and be comfortable. I am so sorry we did not live up to either of these expectations. That is not acceptable and not what we strive to achieve. I will make no excuses for what happened, but as previously promised, your review will be utilized to fullest extent to improve our team performance. Second, to address your other concerns, I assure you our breakfast is staffed each and every morning in Prairie Café. On Saturday, we had extra staff to service the rushes from the hockey teams in-house. It is a challenge to keep up with an energetic group and I apologize that we did not meet your expectations in that respect. It was a busy afternoon with over 200 check-ins, and the line was steady from the 4:00pm check-in time. We do strive to make the check-in process as streamlined as possible, and again, I apologize we were not able decrease the line time Friday afternoon. As for the elevators, all three were in working order, but with dozens of people all trying to use them at once, I have no doubt the wait time was extended. As for the response you received from the Front Desk regarding your concerns, we clearly let you down. This will be addressed so our Agents are better equipped to deliver a solution, not just an apology. I would like to encourage you to contact me personally so we can make it right. We never want a guest to leave the hotel displeased. I do hope you will afford me the opportunity to follow up further on these experiences you had. My direct email address is whitem@gfhotels.com. You may also call me by contacting the Front Desk at 608-244-4703. Please just ask to be transferred to my extension. Kindest Regards, Michelle W.
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Nice hotel. Quiet. Easy check in and near the mall and close to University of Wisconsin. Nice staff. Restaurant on site. Was able to get a good night sleep. Would stay again if I come back to the Madison area.
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Response from EricL6866, Front Office Manager at Crowne Plaza Hotel Madison
Responded 3 Nov 2018
Dear Allison D, Thank you so much for taking the time to tell us about your recent stay. We are glad to hear that we were able to meet all your travel needs during your stay with us. I do want to you to know that we will be going through a round of renovations over the next several months in order to provide you with an even better stay than the last. We look forward to seeing you again soon during your future travels to Madison.
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Google lists this as a 4 Star hotel. It is not. Upon arrival the lobby entryway was very dirty. Days dirty not just from afternoon traffic. I stayed on the 2nd floor & checked in late afternoon. The entire floor was being cleaned at the time with lots of commotion from the
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Response from Jet816814, Front Office Manager at Crowne Plaza Hotel Madison
Responded 30 Oct 2018
Dear Reen1712, Thank you for taking the time to leave your feedback for our hotel. We agree our property is ready for a remodel, and a multimillion dollar renovation is set to start early 2019. We are very excited for this much needed update so that we can better meet our guests' needs. I do apologize for the disorganization of our housekeeping team in the hall. I will address this with our Executive Housekeeper to share with all room attendants. I do hope you will consider staying with us after our chic modern renovation is complete next summer so that we have another chance to serve you as our guest. Kindest Regards, Michelle W.
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Guest rooms are clean, well-furnished and in excellent shape.
Bath drain isn't working...
Run down facility - one example in the bathroom
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Good Morning, Bill---We have NBCSP. I am not sure if this channel carries the NASCAR race or not. We also offer several ESPN channels. Please let me know if we can be of further assistance. We hope we are able to meet your needs and look forward to the opportunity to have you visit the Crowne Plaza Madison. Have a great day....
0 votes
"Stay at another hotel."
"Stay away from this hotel!"
"Higher is best!"
"You're across from a shopping center. There is no special view."
"keep looking?"
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PRICE RANGE
US$113 - US$183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza madisonmadison crowne plaza
LOCATION
United StatesWisconsinMadison
NUMBER OF ROOMS
226
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