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Crowne Plaza Hotel Madison

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Crowne Plaza Hotel Madison
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430 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Madison
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Showing 429: English reviews
denver, co
Level Contributor
72 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 29 July 2014

My goal is to fairly evaluate a hotel for business or pleasure travel. For business travel this hotel ranks as one of the worst in my 25 years of travel. A short list of issues: The wireless internet ceases to exist past the hotel lobbies on the various floors. If you need any kind of internet access you will find... More 

Helpful?
3 Thank Traveler1Denver_Co
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am very sorry we did not meet your expectations. Your comments are appreciated and will be shared with the team for training pusposes. It is based upon feedback from our guests that we strive for improvement. We value your business and hope you will give us another try the next time you are in Madison. Enjoy your... More 

New Market, Maryland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2014

We stayed one night on our way to someplace else. The property is a little older and there was some wear and tear on the furniture. The room was a little smaller than some others but we found a place to put the crib for our one year old. The location was convenient for us. The front desk was very... More 

Helpful?
Thank robatbeach
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am sorry we did not meet your expectations. It is through comments from our guests that we strive towards improvement. We do hope you will try us again, next time in Madison. We value your bsuiness. Enjoy your day--- More 

Chicago, Illinois
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 July 2014

Stayed at this hotel for a workshop and got a special deal that included breakfast buffet. This hotel is located near a major suburban shopping mall, that includes many good quality lower priced choices. The only catch is that you'd have to cross a 8-lane highway or drive. I have to commend this hotel for the guest service - I... More 

Helpful?
Thank lakebeach
Karen T, Owner at Crowne Plaza Hotel Madison, responded to this review

Dear Guest---Thank you for your comments. I am so glad were were able to help get your glasses back to you. We value your business. We look forward to seeing you the next time you are in Madison. Have a great day.... More 

Wetumpka AL
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 July 2014

I cannot cover everything with the allotted 200 character minimum. Our first room it smelled as though the entire room had been doused with a very loud perfume and suffered from lack of upkeep, e.g. chipped paint and holes in the walls. As the door to the second room opened, we gagged as the powerful stench of sewage overtook us.... More 

Helpful?
2 Thank Heart-of-Dixie
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear guest, I am so sorry we did not meet your expectations. Thank you for taking the time to give us your feedback. It based guest comments that we strive for improvement. We value your business and we hope you will try us again the next time you are in Madison. Thank you and enjoy your day--- More 

Travellers are raving about these Madison hotels

Central Wisconsin
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 21 July 2014 via mobile

The rooms were comfortable enough, and it's conveniently located off I94 across from East Towne Mall and several restaurants. The posted rate is over $100 for the room we had, didn't feel like that much room - fortunately we paid $68 on hot wire. Currently going through some repairs to the lobby, fixing some pipe damage from winter. Needs some... More 

Helpful?
Thank La-Chica-Negra
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest...Thank you for your feedback. I am sorry we did not meet your expectations. We hope that the next time you are in Madison, you will give us another try. We value your business, Have a great day---- More 

Rochester, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2014

We stayed here over the weekend. First, key card didn't work. Second, room was NOT up to even minimum expectations. There was a bottle cap under the sink. The covers to the 'clean' glasses on the try in the bathroom were off and/or askew. There were strands of hair stuck to the back of the bathroom door. There was spilled... More 

Helpful?
2 Thank MaryLynnKotval
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear valued guest. I am so sorry we did not meet your expectations. We appreciate you taking the time to give us this feedback. It is based on customer feedback that we strive towards improvement. We value your business and hope you will give us another try the next time you are in Madison. Enjoy your day--- More 

Lethbridge, Canada
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 July 2014

Upgraded my room to the same room on the club floor, not impressed. Although the lobby is very nice and well kept. exiting the elevator onto a floor that was dirty though out, looked like it had not been vacuumed for a long time. Upgraded room was old and dated although relatively clean, please have someone clean all the scuff... More 

Helpful?
Thank mussell123
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest...Thank you for taking the time to offer feedback on your recent stay with us. It is based on costomer comments that we strive for improvement. I am sorry we did not meet your expectations. Your comments will be shared with the team. We hope you will give us another try the next time you are in Madison, We... More 

West Hartford, Connecticut
Level Contributor
129 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 12 July 2014

I stayed here once and wouldn't be coming back. There are much better hotels on the East Side where I now stay. First, it was weird that the pool is right there in the lobby area - so if you are planning on using it, beware that it might be a little too exposed to everyone checking in. But by... More 

Helpful?
Thank BigGFoodie1
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your expectations. Please feel free to contact our General Manager, we would appreciate an opportunity to make this right with you. We value your business. Thank you and enjoy your day.... More 

Rocky Mountain National Park, Colorado
Level Contributor
120 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 8 July 2014

First, the good. Location -- across from East Towne Mall and the bus. East Towne has a lot of chain restaurants and is a smaller indoor mall. There is an airport shuttle offered. Now to the bad. This hotel ranks as the worst I have ever stayed in. My room had mold on the ceiling, woodwork and on the curtains.... More 

Helpful?
2 Thank nevera
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your expectations. We would appreciate an oportunity to make this right with you. Please feel free to contact the General Manager at your convenience. We value your business. Have a great day.... More 

North Carolina
Level Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 July 2014

Thought I had posted this review previously, but overlooked it. This is about our a stay in 03-2014. Overall room was nice. Stayed during winter and room had almost no heat, likely due to our rooms location directly by the elevator lobby. Room seemed to draw all the cold air from lobby, under gap at bottom of door into the... More 

Helpful?
1 Thank OldManBob
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your feedback. We apologize that your stay did not meet all expectations. We would appreciate an opportunity to make this right with you. Please feel free to contact the General Manager at anytime. We value your business. Have a great day... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 

Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704
Region: United States > Wisconsin > Madison
Price Range: $146 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Madison staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Madison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back side not facing the street would be preffered.”
 of 5 bubbles nickstelmat308, 15 Nov 2016 | Read review
“Go to another establishment.”
 of 5 bubbles C308XAmichellev, 7 Nov 2016 | Read review
“Ask more questions regarding non-smoking rooms”
 of 5 bubbles IreneK463, 20 Oct 2016 | Read review
“Ask for a king bed!”
 of 5 bubbles jdTraveler03, 2 Sep 2016 | Read review
“Sleep in your car.”
 of 5 bubbles rhp6906, 20 Aug 2016 | Read review
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