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Comfort Suites Madison West

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#29 of 61 Hotels in Madison
Certificate of Excellence
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Comfort Suites Madison West
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198 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Schaumburg, Illinois
2 reviews
Reviewed 1 week ago

My family has gone here a couple of times now and will definitely be back! The pool is warm and big, and there is a hot tub from which you can watch your kids in the pool. The staff is excellent, and the snack bar is fantastic - even making kiddy cocktails for my daughter. The only thing I wish... More 

Thank mom512016
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for this, ncyanks3! We are so happy that you continue to enjoy your visits with us! We definitely love seeing you. Have a wonderful Thanksgiving, and hope to see you soon. Best, Kristen More 

Detroit, Michigan
Level Contributor
37 reviews
5 hotel reviews
Reviewed 2 weeks ago

Pre booked this hotel for my honeymoon as was very disappointed. We have stayed at several other Comfort Suites in the US and this by far was the worst one. Had we known how bad it was we wold not have stayed here. Staff is friendly but not willing to help guests more than the bare minimum. Our room had... More 

Thank davidrK5310LM
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago via mobile

We enjoy staying at this hotel. We try to make an overnight trip to Madison at least once a year and always stay here. The two level rooms are unique and a great alternative to the usual hotel rooms. Very comfortable all the way around. The breakfast is by far one of the best hotel breakfasts around. Hot eggs, a... More 

Thank Paul and Linda J
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Paul and Linda, Thank you for such a wonderful review. We are always excited when we see such a nice review from our respected guests! See you next time! Comfort Suites Staff More 

A TripAdvisor Member
Reviewed 11 October 2016 via mobile

I was booked at this hotel at the end of September after flying into Wisconsin for business class. My company originally booked this hotel because they did offer a discount on the room due to being a part of the group for the class I was attending even though they were not one of the hotels listed, we found out... More 

1 Thank A TripAdvisor Member
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for your review. On behalf of our entire staff, I would like to apologize for your less than perfect stay. It is unacceptable that we were unable to provide you with exceptional service. Please contact me-Kristen- directly so I can make this right for you. 608-836-3033. More 

Chicago, Illinois
Level Contributor
480 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
Reviewed 3 October 2016

We stayed here one night, and since we knew we would be returning to the hotel close to midnight, we stopped on our way to American Players Theater in Spring Green, at 1 p.m. and asked if we could possibly check in early. Not a problem. The front desk clerk was friendly and accommodating, sending us up to our room... More 

Thank Babu2773
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear Babu2773, Thank you, thank you, thank you! We can not say it enough! Your pleasant review highlights so many wonderful hotel amenities, and it bring so much joy to us at the Comfort Suites to hear about your enjoyable visit. I will be sure to pass this along to our staff. Much thanks! Kristen More 

Bayport, New York
Level Contributor
111 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 September 2016

This hotel was excellent. The breakfast was plentiful and the hours were more generous than most. The desk help was very good also. The front lobby was very nicely set up. MY only two concerns were as followed. When asking the hotel workers a question, many could not speak or understand the question in English. My second concern was that... More 

Thank Craig B
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Craig B. Thank you for taking the time to give us some great feedback! I apologize that your group rate was not entered correctly on your reservation, and it concerns me that the hotel representatives had a hard time understanding you. I assure you every staff member at the desk, does understand the English language. I believe what happened... More 

Level Contributor
82 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 9 September 2016

My family visited Madison for a long weekend. This was a good location for visiting Cave of the Mounds and doing activities in and around Madison. The carpeting and furniture in the room was very dated. The two level suite was unusual, but worked well for creating two separate sleeping spaces- kids in one, adults in one. Really great pool!... More 

Thank Etoile983
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you Etoile983 for taking the time to give us your recent stay's feedback! I live over by the caves. Aren't they the neatest? We are scheduled to be getting new carpeting throughout the hotel this upcoming year. So, hopefully by your next visit you will be able to enjoy this updated feature of our property. Thanks so much for... More 

Eureka, California
1 review
Reviewed 26 August 2016

The clean rooms and friendly staff made this a great place to stay. Excellent facilities. Quality breakfast. Loved having a bar in the dining area for night-time drinks. I highly recommend this to anyone traveling to Middleton or Madison.

Thank rhythm707
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for such kind words rhythm707! Hope to see you soon! Hospitably yours, Kristen Comfort Suites More 

Phoenix, Az
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 August 2016

We stayed at the Comfort Suites as part of a family reunion in Madison. Really like the hotel. The buffet was great, pool excellent, and the overall service great. Very quiet. The beds were superior! Everyone commented on the comfort of the beds. Overall, an excellent stay.

Thank csquare
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you, csquare! I will make sure to share your response with the staff. We love hearing such praise. See you on your next trip to Madison! Hospitably yours, Kristen Comfort Suites More 

Olney, Illinois
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 August 2016 via mobile

Great place to stay,clean property,comfortable beds,staff very courteous.Enjoyed happy hour and their breakfast has a variety of foods to offer.This marked my fifth stay here,as we come to Madison to visit family.

Thank pollywollypj
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you so very much pollywollypj! We are happy that you continue to enjoy your stays, and are excited to see you on your sixth stay with us. Hospitably yours, Kristen Comfort Suites More 

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Room/Suite (16)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 

Additional Information about Comfort Suites Madison West

Address: 1253 John Q Hammons Dr, Madison, WI 53717
Region: United States > Wisconsin > Madison
Price Range: $137 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
Number of rooms: 93
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites
Hotel Style:
#14 Family Hotel in Madison
#28 Business Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Madison West staff and other travellers.
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Questions? Get answers from Comfort Suites Madison West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have allergies, request a pet-free room when making reservations.”
 of 5 bubbles mom512016, 20 Nov 2016 | Read review
“Do not stay on the first floor.”
 of 5 bubbles baseballfan08, 10 Aug 2016 | Read review
“There is a nice pub style restaurant across the street.”
 of 5 bubbles 123-Kati-2, 7 Jul 2016 | Read review
“Double beds are not the best choice when there's 2 to a bed!”
 of 5 bubbles Hejira44, 3 Apr 2016 | Read review
“The third floor has less traffic noise.”
 of 5 bubbles 45staceym, 8 Feb 2016 | Read review
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